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Arrowhead Cadillac
- Car Dealers
- Glendale, AZ
About this business
Location details
8310 W Bell Road, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I thought my service was satisfactory so I gave a decent rating. Did I have a very rude awakeni OH boy
I do not have a XTS with 79,000 miles must be someone else!
Excellent drop me off at home and pick me up from home for purpose of getting car serviced. Undercar lower close out panel has fallen off the last two times I have had the car serviced. Panel has been on car for over 2 yrs without falling off, but after the last two time in for service, it has fallen off. It is now laying on the garage floor under the car
Vehicle was in for alternator light on. No check engine light at that time. Car was returned with check engine light on and alternator light off.
Dan was extremely rude from the start of the appointment making and the time of the appointment. He can improve by listening to the customer more as well as his phone etiquette duties. He comes across as consciously biased. Not at all like the first experience I've encountered on my I initial service appointment.
No service done on 3/26/24
Business response:
We'd like to understand more details of this feedback. At your earliest convenience, please contact Robyn Schluter at 623-242-5838 to discuss this further
Nothing was fixed! There was things wrong with the vehicle when I purchased it. I was told if I had bought a new car they would fix things but since I purchased a used car they are not going to fix anything. Horrible customer service! They all seem nice until you sign your papers. I don't think I have ever felt so disrespected at a dealership.
Business response:
At your earliest convenience, please contact Robyn Schluter at 623-242-5838 to discuss this further
Car returned dirty and couldn't locate keys until making a call.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Our experience with getting our car problems diagnosed and repaired were very poor. Left the car for a couple days and never got it back for over 5weeks after paying for a rental car for over $2500 due to Waste Management high rental fees. Communication of delays and progress on repairs was terrible.
Business response:
We'd like to address this directly. At your earliest convenience, please contact Robyn Schluter at 623-242-5838 to discuss this further
Frequently asked questions about Arrowhead Cadillac
How is Arrowhead Cadillac rated?
Arrowhead Cadillac has a 4.6 star rating with 5,322 reviews.
When is Arrowhead Cadillac open?
Arrowhead Cadillac is closed now. It will open tomorrow at 7:00 a.m.