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Ashley HomeStore
- Retail
- Moncton, NB
About this business
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer su... read more
Location details
79 Wyse St, Suite 250, Moncton, NB, E1G 0Z5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Ashley Furniture does not stand behind its products and has the worst customer service *********** First of all, they do not do exchanges on defective merchandise and all complaints must be done through the customer service department. The service representative (one in particular) was not very helpful or professional when we wanted to know the process to get the situation rectified. We were spoken to in a rude and derogatory manner on the numerous occasions that we called to file a complaint about a bedroom set that retaile... read more
The sales girl sold me the wrong bed and pillow and they wont refund me because they call it a warranty and they dont have warranty on beds
Purchased a sectional. Was told their "best seller" and if I ordered it today (March 24) that system was showing delivery would be mid May. I have gotten many rescheduled delivery texts, but when I try to schedule it, I am told that some of my sectional isn't all there. One call said it was 2 of 3 pieces in the warehouse and they were just waiting on the 3rd item to come in. The next time, I was told that piece 3 was in but missing a different piece and then a 3rd excuse saying they were waiting on the manufacturer in the U.... read more
Bought a bed frame from their ********* store ** ******** ***arrived broken with large gaps in the headboard. Called the store and they sent someone out to "Repair" the damage, they ended up over tightening the screws in the headboard and it messed up the MDF ** ***** ********* ** ********* ******* ******* **** *********Now we have been left with this for years without any resolution from Ashley Furniture. ***** *** ******** **** **** ******* **they do not stand by the quality of their products.
I bough I unit of bed on 2021 with warranty plan and after 1 months usage it got broken from slats and legs and it took 8 months Ashley guest care to order the parts and fixed , and since 2021 it is keep breaking from same spot like almost 6 times , each time it is taking 1 to three months to fix it and right now the bed is broken too and I wait more then 1 month to received the parts and since 2 month I am waiting for somebody to come and fixed from guest care , I Called guest care supervisor Team so many times and try to e... read more
** * ***** **** **** * ***** * ****** I was worried about whether a sectional would work for my small space due to the chaise and was reassured at the store that I would be able to exchange it if it wasn't satisfactory. With this in mind I placed the order. The item was delivered with leaking foam and exposed wood (this should have been my flag to not proceed). I was advised to offer them a chance to make repairs before deciding if I would return/exchange it. This whole time I was unable to use the couch. Once it was finally... read more
Bought a couch and a chair from Ashley Furniture. Paid for the White Glove treatment. Didn't get it. They dirtied our carpet mat in front of our door. A door that we don't use. We only let them use it to deliver the furniture in the house. I said wiping their feet outside they wiped it all over my rug and walked in on the carpet with their dirty shoes. They're supposed to take your shoes off that's what called The White Glove treatment and we didn't get it. Put a claim in and they said because of the mat was by the door and ... read more
Terrible ***************** delivered defected bed frame, will never buy again from Ashley Furniture. Feeling customer remorse and ripped off.I purchased bed frame from Ashley Home Store located on ******************************************************** on October 12,2023 for CAD ******** that was delivered on October 19, 2023. After few days of delivery and assembly by the store, I noticed that the bed frame tilted on one side and making noise. I complained to the store within a month (19/11/23) from delivery. I called seve... read more
Back in August 2023, we bought a sofa (Tanavi - 5 piece sectional SKU # *************) for $***** plus tax with 1 year manufacturer's warranty. There were many less expensive sofas available but they recommended a premium sofa to us with a blend of feathers and foam which by the premium title should have lasted longer than the standard ones to say the least. Just within 6 months, the feather cushions sagged and I reached out to Ashleys for "core replacement" which is covered under my warranty period. And NOW they inform me t... read more
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 4 star rating with 747 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open at 9:00 a.m.