Ashley HomeStore

Louise M 

on BBB

a year ago

Bought a couch and a chair from Ashley Furniture. Paid for the White Glove treatment. Didn't get it. They dirtied our carpet mat in front of our door. A door that we don't use. We only let them use it to deliver the furniture in the house. I said wiping their feet outside they wiped it all over my rug and walked in on the carpet with their dirty shoes. They're supposed to take your shoes off that's what called The White Glove treatment and we didn't get it. Put a claim in and they said because of the mat was by the door and ... read more

Saima Imran K 

on BBB

a year ago

Terrible ***************** delivered defected bed frame, will never buy again from Ashley Furniture. Feeling customer remorse and ripped off.I purchased bed frame from Ashley Home Store located on ******************************************************** on October 12,2023 for CAD ******** that was delivered on October 19, 2023. After few days of delivery and assembly by the store, I noticed that the bed frame tilted on one side and making noise. I complained to the store within a month (19/11/23) from delivery. I called seve... read more

Zohaib H 

on BBB

a year ago

Back in August 2023, we bought a sofa (Tanavi - 5 piece sectional SKU # *************) for $***** plus tax with 1 year manufacturer's warranty. There were many less expensive sofas available but they recommended a premium sofa to us with a blend of feathers and foam which by the premium title should have lasted longer than the standard ones to say the least. Just within 6 months, the feather cushions sagged and I reached out to Ashleys for "core replacement" which is covered under my warranty period. And NOW they inform me t... read more

Laurie F 

on BBB

a year ago

Purchased the Isanti bedroom set late October 2023 had issues We have put in claims for 4 of the5 pieces of furniture months ago . The bed was assembled incorrectly, as well as a broken piece. That has been repaired. The dresser and nightstand drawers don’t stay closed . Still open tickets. Our chest bottom drawer was very hard to open and a bottom brace was missing. Despite returning our chest four times, we reluctantly settled for the latest replacement, with a drawer that still doesn’t close properly and missing support b... read more

Carmen K. 

on BBB

a year ago

I was very excited to buy my furniture and my son and I handpicked it. The couch they delivered was the correct one I picked but the box and mattress were not. I explained to them that they made a mistake but they were so rude and so harsh with me and they did not fix the problem. They made me sleep in my living room literally for weeks because I refuse to receive the wrong mattress. I agreed to something and they sent something else. I am so so disappointed because I was so happy to get my furniture and worked so hard to sa... read more

Tanvir C. 

on BBB

a year ago

Back in early February I bought a sectional sofa **** *** ******* ******** ** ********Once me and my wife saw the sofa in the showroom we instantly fell I love with it. To make things better the sofa was on sale. The one problem we had with the sofa was we felt it was a bit too small for our family room. Our old sofa was 12 by 12 feet and covered both walls. The sales agent measured the sofa at the store and told us it was 11 by 11 feet. He said it only a tad smaller from our old sofa at home. After a discussion with my wife... read more

Seng C 

on BBB

a year ago

I purchased a bed from this company two years ago, but to my dismay, it collapsed just last week. I had hoped for better quality compared to *****but unfortunately, I was sorely mistaken. My disappointment knows no bounds. Despite their claims of superiority, the reality fell far short of expectations. *** ***** *********** ***** ********* * **** *******. * ***** ****** ** ******** ******** ** ***** **** *************** ******* * ****** *** ******* *** ** ***** ******** * ********** *** ******* **** * ****** ***** ** * *****... read more

Karan D 

on BBB

a year ago

Writing to express my extreme dissatisfaction with the 2peice sofaset purchased from Ashley HomeStore.I bought a three-seater sofa set and loveseat from your store on February 24, 2019, for $2180.87. However, in 2022, an issue was identified with the furniture that could not be fixed due to the model being discontinued. I was then asked to reselect the sofa set and loveseat from your Whitby store, incurring an additional cost of $1248.67.Unfortunately, within a year of purchasing the new model as a reselection, in 2023, the ... read more

Brian L 

on BBB

a year ago

Stay away from this store. When my wife and I bought a microfibre loveseat and sofa at the store we told the salesperson that we wanted to try out the matching recliner, however the recliner was not on the floor. So we asked the salesperson(only 6 months experience) if we could return the recliner if we tried it out when it was delivered and she said we had 48 hours to make up our mind and to call the store to cancel and have the recliner picked up. Upon delivery, we called the store within 2 hours to cancel the recliner and... read more