Ashley HomeStore

Sahar R 

on BBB

a year ago

I recently purchased a sofa **** ********* *and unfortunately, my experience has been less than satisfactory. Despite providing accurate measurements of my space and confirming dimensions with the store, the delivered sofa did not fit. Upon expressing my concerns and attempting to choose an alternative, I was informed that the maximum size available was 86 inches. Despite selecting a sofa within this limit, the replacement they delivered still did not fit my space appropriately. To make matters worse, when I requested to can... read more

Munib s 

on BBB

a year ago

We ordered a couple of home furniture from Ashley ******** *******on November 21, 2023. ******** ********Today is December 16, 2023, and there is no sign of any delivery date and time. On top, if we request to cancel the order 10% will be charged. **** **** ** ******* **** *** ******* ** **** ******* *** ** ******** **** ****** **** ********** ***** ***** 

Sheldon L 

on BBB

a year ago

Only gave one star because it won’t allow zero stars…….Very very poor sales staff. Was told a couch was in stock and could get it the next day with delivery for a charge $*** by a third party company. They got us to applied for the Ashley financing card. Got approved and then proceeded to say the couch is not in stock and could take up to 2 weeks. This was after all paperwork was completed. Now I am fighting to cancel the order and they are fighting me to wait for the delivery. I need furniture now. Not possibly by Christmas... read more

MANOJ P 

on BBB

a year ago

Ashley supposed to deliver quality product in great showroom condition and instead supplied defective product 1 piece of ***************** ***************" with nails protruding on them in an unsafe and hazardous way. Before we used, I complained and Ashley took it away and repaired and refurbished it and returned it charging me the full price of the product. It deserves only 50% of the value, which I paid already. After taking up this issue with the ******** **********under the ******** ** *******, Ashley only offered $*** ... read more

Michael L 

on BBB

a year ago

Not happy with Brad at Ashely at Regent store. After the sale he did not reply to emails. I have asked for store manager to call me and help with understanding the invoice because there was a 5% discount given and it doesn't add up. The last email was me requesting for the manager to call me *** ** * ****** *** *** **** **** * ***** ** ***** ** ****** ******** ****** *********** ******and even that did not prompt them to give a care about after sales service. 

Lee G 

on BBB

a year ago

I purchased a bedframe from Ashley's for $1400 plus white glove service which we paid extra for. The bedframe was delivered and the installer was talking down to, berating, and was very unprofessional to his helper. They moved my bed out of my room which was fine, but refused to move it back because we did not purchase from Ashley's. The installers did not clean up after themselves and left garbage everywhere, which shouldn't happen with the white glove service. The install of the bedframe was horrible, nothing was bolted do... read more

Jocelyn R 

on BBB

a year ago

Ashley Furniture has been a nightmare to deal with. This is the first and very last time we purchase anything from this company. From the moment we were wrongly sold on an item description from the sales staff, to getting it exchanged and having to pay for the restocking fee despite it being the company’s mistake, delivery issues and finally a very poor quality bed which ended up breaking. Fast forward to opening a furniture warranty claim and multiple follow up calls. It’s taken months for the parts to arrive, after being t... read more

Agil B. 

on BBB

a year ago

We have purchased a king bed from Ashley store in Kennedy.When we bought the product,we had great expectation about the quality of Ashley Product. However my experiance was just the opposite.I am totally dissatisfiedwith the product quality aswell as the customer care support.With in 3 or 4 months of purchasing the bed,the bed started to get some sounds when we sit or lie on it and later we found that the pillar at the base begin bowing and the slats also get curvings and bowing.We get realy fearful to sleep on it as we have... read more

Joy Y 

on BBB

2 years ago

They have terrible customer service. I bought a Wide Seat Power Recliner from Ashley Furniture in Richmond Hill on July 3rd, 2023. The item is damaged while in transit. I returned the item and requested for refund but it took more than 1 month to handle and the money is still not back!!!