Ashley HomeStore

Yasmin E 

on BBB

2 years ago

Ashley Furniture has been a nightmare to deal with, which started as soon as we paid for our sofa. From that moment on everyone literally blamed the other to not take responsibility to delayed delivery, to then wrong delivery, which resulted in another delay, to then delivering a product with horrifically low quality, which the delivery driver onsite confirmed to then entering the delivery endless and frustrating maze your after sales care “guest services” provides. Numerous Emails, phone calls, texts, support tickets and ye... read more

Sahib S. 

on BBB

2 years ago

I placed a order for 10 items. Again visited them 2nd time to revise the order. Rimmel K., sales person was supposed to call me 2 weeks before with revised order. I cant reach the location on phone as phone lines doesnot work. I sent him 4 emails and he failed to respond back. Their phone lines doesnot work, on emails, they dont reply. ** **** ** ***** ***** ***************** ******. I raised the complaint on guest chat on website and they confirmed me manager will call back but its been 2 days, no one has called me back. Wo... read more

nivedh v 

on BBB

2 years ago

I have Bought Recliner and Sectional and a dining table and we have issues with dining table since day 1. It got replaced three times due to cracks in a month from purchase and Ashley is not allowing us to reselection table. And Customer service people wants us to keep replacing table. If these many tables have cracks then it's wood/material issue, how can we rely on that dining table. 

Jim P 

on BBB

2 years ago

Bought a Rocker/ Recliner from *** ******* ***. store and waited for over a month for delivery. When it finally arrived found it to be uncomfortable and wanted to return it for a full refund. When calling them they said I had only 48 hours to decide and that has long past. How are you supposed to know in 48 hours if the chair is what you expected? They didn't care and refused the return over the phone. NEVER shopping there again. 

Tanya W 

on BBB

2 years ago

We purchased a couch in March and called the company the same day the furniture was set up. The chaise part of the couch lifts up when you sit down and is very difficult to get out of because the LONG cushion does not stay out. Our friend in who is in a wheelchair couldn’t get out of it as well. We have called and sent videos and customer service has stated that this is “normal wear and tear”. Hmmmmmm. This is a BRAND NEW sectional couch. 

Rose M 

on BBB

2 years ago

FRUSTRATED, ANGRY, 100% DIS-SATISFIED. I have purchased furniture from Ashley Furniture Matheson Clearance Outlet Mississauga ON, items purchased 1) complete bedroom set, 2) 3-pieces furniture set and 3) chest drawer in November 2021. It has been a complete nightmare after items purchased, for eg, paid for delivery services for items to be disassembled, old furniture and assembled new items…this DID NOT happened. Firstly, delivery men refused because order DID NOT say so, luckily I had sale rep Moses cell #. He spoke with th... read more

Shaurya S 

on BBB

2 years ago

Never go to Ashley HomeStore ******* ****** ******* ** ** ******** **** *** ******** ** *** ***. They charges us an unfair 10% fee of $776.99 (without any product delivery) during Feb - March 2023. It has an unfair company policy written to rip-off customers. Be careful and never purchase from Ashley Canada. Ashley HomeStore Calgary Store, did not deliver the product and charged us $776.99. My wife and I purchased a bed, bedside tables, 2 Twin XL bed boxes and mattress through a salesperson on February 25, 2023. The overall ... read more

AHMED A 

on BBB

2 years ago

This is the worst experience I ever had with Furniture Store. I have bought Dining table from AShley London Jan 1st . I received it week later with cracks every where . I told the driver but he said he couldn't do anything and I have to call to get technician to fix it. they came and take it to the shop week later and brought it back after another week. and here was the surprise they just paint the crack and didn't fix it which I considered cheating . I bought new item and should be without cracks and when I told them about ... read more

Jehan S. 

on BBB

2 years ago

We purchased a bed and sofa. The transportation delivery team made a serious damage on the wall and did not let us know. Later they asked us to sign a digital document saying that they are going to unpack and bring the items since the door was narrow. I signed it. Later I noticed the damaged on the wall. When I call the guest service, all I got was unempathetic and irresponsible answers. *** *** ***** ******* ** **** ******