Ashley HomeStore

Jocelyn R 

on BBB

2 years ago

Ashley Furniture has been a nightmare to deal with. This is the first and very last time we purchase anything from this company. From the moment we were wrongly sold on an item description from the sales staff, to getting it exchanged and having to pay for the restocking fee despite it being the company’s mistake, delivery issues and finally a very poor quality bed which ended up breaking. Fast forward to opening a furniture warranty claim and multiple follow up calls. It’s taken months for the parts to arrive, after being t... read more

Agil B. 

on BBB

2 years ago

We have purchased a king bed from Ashley store in Kennedy.When we bought the product,we had great expectation about the quality of Ashley Product. However my experiance was just the opposite.I am totally dissatisfiedwith the product quality aswell as the customer care support.With in 3 or 4 months of purchasing the bed,the bed started to get some sounds when we sit or lie on it and later we found that the pillar at the base begin bowing and the slats also get curvings and bowing.We get realy fearful to sleep on it as we have... read more

Joy Y 

on BBB

2 years ago

They have terrible customer service. I bought a Wide Seat Power Recliner from Ashley Furniture in Richmond Hill on July 3rd, 2023. The item is damaged while in transit. I returned the item and requested for refund but it took more than 1 month to handle and the money is still not back!!! 

Yasmin E 

on BBB

2 years ago

Ashley Furniture has been a nightmare to deal with, which started as soon as we paid for our sofa. From that moment on everyone literally blamed the other to not take responsibility to delayed delivery, to then wrong delivery, which resulted in another delay, to then delivering a product with horrifically low quality, which the delivery driver onsite confirmed to then entering the delivery endless and frustrating maze your after sales care “guest services” provides. Numerous Emails, phone calls, texts, support tickets and ye... read more

Sahib S. 

on BBB

2 years ago

I placed a order for 10 items. Again visited them 2nd time to revise the order. Rimmel K., sales person was supposed to call me 2 weeks before with revised order. I cant reach the location on phone as phone lines doesnot work. I sent him 4 emails and he failed to respond back. Their phone lines doesnot work, on emails, they dont reply. ** **** ** ***** ***** ***************** ******. I raised the complaint on guest chat on website and they confirmed me manager will call back but its been 2 days, no one has called me back. Wo... read more

nivedh v 

on BBB

2 years ago

I have Bought Recliner and Sectional and a dining table and we have issues with dining table since day 1. It got replaced three times due to cracks in a month from purchase and Ashley is not allowing us to reselection table. And Customer service people wants us to keep replacing table. If these many tables have cracks then it's wood/material issue, how can we rely on that dining table. 

Jim P 

on BBB

2 years ago

Bought a Rocker/ Recliner from *** ******* ***. store and waited for over a month for delivery. When it finally arrived found it to be uncomfortable and wanted to return it for a full refund. When calling them they said I had only 48 hours to decide and that has long past. How are you supposed to know in 48 hours if the chair is what you expected? They didn't care and refused the return over the phone. NEVER shopping there again. 

Tanya W 

on BBB

2 years ago

We purchased a couch in March and called the company the same day the furniture was set up. The chaise part of the couch lifts up when you sit down and is very difficult to get out of because the LONG cushion does not stay out. Our friend in who is in a wheelchair couldn’t get out of it as well. We have called and sent videos and customer service has stated that this is “normal wear and tear”. Hmmmmmm. This is a BRAND NEW sectional couch. 

Rose M 

on BBB

2 years ago

FRUSTRATED, ANGRY, 100% DIS-SATISFIED. I have purchased furniture from Ashley Furniture Matheson Clearance Outlet Mississauga ON, items purchased 1) complete bedroom set, 2) 3-pieces furniture set and 3) chest drawer in November 2021. It has been a complete nightmare after items purchased, for eg, paid for delivery services for items to be disassembled, old furniture and assembled new items…this DID NOT happened. Firstly, delivery men refused because order DID NOT say so, luckily I had sale rep Moses cell #. He spoke with th... read more