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Ashpaugh Electric, Inc.
- Electricians
- Westfield, IN
About this business
Location details
17903 Sun Park Drive, Suite 5, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AWFUL would be an understatement. The guy shows up with another guy and complains about the fact that our house is old. He then interrupts us to make sure to tell us that the rate we paid through Angie's List does not apply after the first hour. He said any time after the one hour would be $45 per hour because there were two of them. First off, we didn't ask for two people to come to our house AND the fact that there were two of them only cost us more while the older guy used our job as a teaching opportunity rather than wor... read more
Business response:
It is disappointing that the homeowner is disappointed with their Angie's List Big Deal they purchased. We did make an onsite electrical service visit. Upon our arrival, we found there were multiple home remodeling trades that were working on the home. Unfortunately, due to the amount of work that was going on throughout the home, a number of wires going to multiple interconnected switches, outlets, and lighting had been removed with no identification as to the configuration of the wiring. There were multiple electrical boxe... read more
No return call
Business response:
I sincerely apologize if we missed your email quotation request. At Ashpaugh Electric we work very hard to immediately respond to any requests or quotation from our Angie's List customers. I unfortunately cannot state what happened with the transmission of this email but wish to assure you that serving our Angie's List customers is a top priority. Brian Ashpaugh, CEO
No estimate ever given
Business response:
We did meet with Ms. [Removed member name] onsite to discuss her underground wiring to the garage that had been damaged and was not functioning. Ms. [Removed member name] contacted my office shortly after my onsite visit and stated she found another electrician to fix the underground wiring and was very pleased with the repairs. I assumed (unfortunately - incorrectly) that the electrician she hired to fix the underground splicing had also made the other electrical repairs that she and I met on at her home. It is very unfortu... read more
Business response:
It is disappointing that our customer has had a very bad experience with my company. The customer had attempted to replace, themselves, multiple multi-location switches on inner connected circuits and was not able to accomplish what they set out to install. When we arrived there were multiple switches that had been disconnected and had not been properly identified. There were wires that had been left disconnected and protruding out of the electrical boxes at the wall switches. With there being multiple switches that controll... read more
We had nothing but problems. The came to do a periodic maintenance on our electric and I never got a report. I called them at least 15 times. They called me twice and gave me the same excuse and I have got nothing. Their price was high. I have had them do some work in the past and their quality was good. Only the receptionist calls me back yet I wanted the owner to call me back.
Technician was very good. My issue is entirely about the cost which was outrageous. It was disclosed before I authorized the work but I was upside down before he arrived with $70 trip fee for 4 mile drive from their office. No trip fee credit towards repair. $69 additional to replace one plug; Total charge $139 for a $20 part; 5 minutes of diagnostic and 10 minute repair. I would never use this business again.
Verbal contracts: beware of promises made. Sloppy work. Rust corrosion found in light switch to the pool light along with a wire barely connected to the terminals causing the GFI to trip constantly (with corrosion off that terminal). The top right cover screw was loose to that light switch as well. No reply from owner regarding structural damage from sloppy drilling. The structural damage in the barn along with the improper wiring taken care of. Regarding the verbal contract, light switch in barn moved a foot back and higher... read more
My husband arranged to be off work 7/3 in order to have service, but the appointment was canceled because the electrician was sick. The owner of the company called to apologize which was appropriate. Unfortunately, his words did not equate to improved customer service; e.g. no notice to his staff to avoid this pitfall with us in the future. On 7/24 my husband again took off work to be home for a noon-3 p.m. service window only to be notified that the job ahead of us would take another hour or two to finish so our appointment... read more
Business response:
It is most regretful that we failed the {removed member name} in providing excellent customer service as we continually strive to accomplish. Unfortunately, due to last minute sickness of multiple staff members at our office, we did have to reschedule the first appointment for {removed member name}. Then with the 2nd scheduled service appointment, in the afternoon there were difficulties with the prior job scheduled on the day we were to serve the {removed member name}, and we disappointed them yet again. I have personally c... read more
Frequently asked questions about Ashpaugh Electric, Inc.
How is Ashpaugh Electric, Inc. rated?
Ashpaugh Electric, Inc. has a 4.9 star rating with 2,682 reviews.
When is Ashpaugh Electric, Inc. open?
Ashpaugh Electric, Inc. is closed now. It will open at 8:00 a.m.