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Ashpaugh Electric, Inc.
- Electricians
- Westfield, IN
About this business
Location details
17903 Sun Park Drive, Suite 5, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The appointment was set for March 26th between 12-3pm. They called me at 2:30pm that day and said they would not be able to come. We rescheduledfor Monday the 31th between 12-3pm. I had to call them at 3:30 pm that dayand they said someone was held up and they would send someone different. I called back to confirm the location as no one had showed. I spoke with owner who said he had a different address which was not correct. I would have appreciated them telling me they did not want to do the work upfront and not wasted my t... read more
I initially contacted them in November 2013 to evaluate and fix a basement dimmer switch that was both feeling and smelling hot. The appointment was scheduled for over 2 weeks later. The technician came out and informed us the switch needed to be replaced and they would order the part. Over 2 weeks later I contacted the company to check on the status of the new switch as no one from ashpaugh had contacted me. The woman who answered the phone did some checking and eventually found out the switch was in the warehouse. She sche... read more
We will be parting ways with Ashpaugh, a company we have called upon for 20 years +/-. We could not get our garage door to open just prior to the prediction of really bad weather in Indpls; we checked the circuit breaker and found one had tripped, and re-set same. However the garage door would still not open. We understood the manual opening and my husband could perform same,but I cannot and we leave the house at different times.So, with the snow and low temps predicted, we felt it was very important we solve the problem. Wh... read more
Business response:
Upon receiving report from Angie's List, I immediately contacted her. I apologized that due to a unforeseen shortage in staffing and extreme weather conditions, it did not allow us to provide them the utmost customer service as they had come to realize over the last 20+ years. When scheduling, she felt we had not shown the proper concern. Unfortunately it was not possible to react as we had been able to do in the past and I sincerely apologized to her for any lack of concern my staff may have shown to her during the telephon... read more
I didn't get to speak to them, they canceled 2 times without reason. I really need and electrician and was extremely disappointed.
Business response:
Regretfully we were not able to keep the service visit requested by [removed members name] due to illness' within my organization. The multiple sickness' left us without the master electricians required. I sincerely apologize for causing [removed members name] anxiety due to my business not being able to meet our service obligation. Regretfully, Brian Ashpaugh
I had a bad experience with Ashpaugh. They are listed as one of your outstanding providers. The owner came out to give the estimate and he was so professional. He responded right away. He came in and I thought I had never seen anyone so thorough. Then we never got an estimate. He spent a good hour out here. I called a couple of times and he never responded. While he was here, he kept pressing us to give a local church a try and he kept talking about his ratings on Angie's list. I found that a bit heavy handed. That experienc... read more
Business response:
In meeting with Ms. [member name removed], we did review all areas of the items to be quoted. With just moving into the home there were a number of additions, modifications, etc. that she requested pricing for. Unfortunately due to my error, her quotation was not emailed to her as I told her I would do. I take full responsibility for my over sight and am most apologetic for the lack of follow through / follow up. It is Ashpaugh Electric's, and my focus as the owner, to provide excellent customer service and complete satisfac... read more
I am having trouble with the ceiling fan, he came in and fixed what he though was the problem and it worked and it ran all summer. When I turned it off in the summer it would not come back on. I do not know if there was something else wrong with it or what. When he was here earlier, he was going to call me to come back and give an estimation to have additional wiring run in my garage and things and he never called back.
This was truly a lousy experience because they did not do what they said they were going to do in terms of submiting an estimate and they knew I was member of Angie's list.
Business response:
It is with the utmost regret that I did not follow through with Member. Due to an extended illness of a number of weeks, it did cause me not to follow up properly and timely with him. I take full responsibility for my short coming and have personally contact Member to profusely apologize.
Electiricity to our sunroom (an addon) is out--the breaker keeps clicking off. Called Ashpaughs. They sent out someone who took some time to understand the problem. He seemed unable to come up with a solution so we made some suggestions. He concluded that possibly goes back to possible nick in wire during some underground excavating a few years ago. Came up--with our help--of running wiring from an outlet in an adjoining room putting a track on the floor to the wiring in the room which was presumed to be undamaged.Said he wo... read more
Business response:
We sincerely regret that the members were dissatisfied with our diagnosis and options given. It was our diagnosis that due to the age of the underground direct burial cable, and the fact that no digging in the vicinity of the cable routing had been done for a number of years, that repairing a single "nick" was not in the customer's best interest; as it has been in our 47 years of experience that there is, on most occasions, multiple faults in an underground cable that can cause repeat failures and extreme customer dissatisfa... read more
I moved into my 1970's 1600 sq ft home in October 2011. There were basically no overhead lights or ceiling fans. This was a huge problem for me, so I called to setup an estimate with Ashbaugh, as they are so highly rated on Angieslist. I got and appointment for a few days later and Mr. Ashbaugh came out to see the work and complete an estimate. I never heard back from him after this. After about two weeks, I was desperate to get the lights and fans up, so I gave in and called Mr. Quik to come do the work (quickly). After Mr.... read more
Business response:
I am most regretful for the perception of the entire service experience with myself and my company, Ashpaugh Electric, Inc. We did work very hard throughout the entire process of serving the member in attempting to provide her the utmost in service and quality of the items installed throughout her home on multiple service visits. I did provide, upon her request, a very detailed breakdown of materials utilized and labor hours per day required for the work that the member wanted performed in the most expedient fashion. It is m... read more
Frequently asked questions about Ashpaugh Electric, Inc.
How is Ashpaugh Electric, Inc. rated?
Ashpaugh Electric, Inc. has a 4.9 star rating with 2,682 reviews.
When is Ashpaugh Electric, Inc. open?
Ashpaugh Electric, Inc. is closed now. It will open at 8:00 a.m.