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Ashton Pines Apartments and Townhomes
- Apartments
- Columbus, OH
About this business
Location details
181 Derrer Road, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The apartment is better than the neighborhood The apartments themselves are nice, bedrooms are decent sized and the layout works well to make the space seem bigger than it is. The kitchen has very little counter space though, and the patios are not that well maintained. The staff is meh, tiffany was great but she went to a different New Life property. Big bonus with the gas/water being a flat rate, and SWCS are a step up from Columbus. The neighborhood is a little sketchy, but not too terrible. Definitely keep your doors loc... read more
Great Maintanace. I have only been here a few months and every time I call to have something fixed (Nothing major) it gets taken care immediately. The maintenance guys are all nice and respectful. You see them always cleaning the property. The patios are a great feature so if you love having BBQs in the summer you will love these apartments cause it gives you space to have you own little oasis. The area where my apartment is located is very quite during the day and night. I've seen the police a few times drive by patrolling ... read more
I've been here for three years!!!! I've been here for three years and Im not going anywhere!!
Maintenance is terrible!!! This place is not maintained properly and falling apart cracks in the wall and ceilings big problem with ants and rodents. And maintenance never wants to fix things.
Business response:
At Ashton Pines our residents' enjoyment of their homes is a top priority for us. We are sorry that your experience is unsatisfactory and ask that you contact us at ashton@live5812.com so that we can address your concerns. Thank you for giving us the opportunity to improve your resident experience.
Do not move here!!! Not worth the trouble. Rats, pests, poor customer service. They also frequently fail to give 24hr notices and take forever to make repairs if at all.
Business response:
Thank you for commenting on your experience at our community. Please contact us so that we can ensure that your service needs are addressed and work with you to improve your resident experience. As a general rule, when a resident enters a service request, we would not give a 24hr notice to enter. There are visits for which a 24hr notice is given. Please contact us at 614-276-7300, ashton@live5812.com for details.
DO.NOT.MOVE.HERE By far the worst most disgusting place I have ever lived. I had a nice infestation.. I’m an extremely clean person and they were no help. Everyday they would come in and find dead mice on my floor and still could not offer to move me into a different unit. When I finally took the loss and left, the amount of mouse droppings left behind was more than anything I could of imagined. You would have thought it was a floor design. These mice are not afraid either these are city mice. I would be sitting on my couch ... read more
Business response:
Thank you for your comments as they will help us to improve upon the services that we provide to our valued residents. Our buildings continue to age causing areas for pests to enter. Maintenance and pest control respond quickly filling holes in roofs and siding to prevent entry and laying traps and using sonar equipment to deter pests. Our goal is to provide all of our residents with homes that they can enjoy. We regret that your home did not fulfill that goal.
No! Dont do it! This place isn't worth your money. Filthy. Bedbugs. Roaches. Mice. Overpriced. Maintenance just "rigs" things instead of replacing them. Pool never open..even on 90 degree sunny days. Staff is ridiculously rude.
Business response:
Our goal is to provide excellent service to our residents. We address each and every service request and work closely with our residents to serve their needs. When we do not meet our goals, we review our processes and procedures and make adjustments as needed to better serve our valued residents. Please contact us directly at the leasing office so that we can review and address your concerns. Thank you for your feedback.
Rats Been trying to get rid of rats for the longest time. Everytime I call they said they’ll be sending someone me out next week. Next week comes and they never come.
Business response:
Thank you for bringing this issue to our attention. Please contact us directly at the leasing office or through our website, live5812.com, so that we can address your specific need. Your enjoyment of your home and your feedback are important to us.
Upset I remember when me and my family first moved out there back in 2009 and they had bad mice issues that they never took care of it was very nice at first and they apartment space was a lot of room. But if they didn't have mice and the rent was decent we would have continued to live there.
Business response:
Thank you for your comments on Ashton Pines. We have been able to treat and decrease the issue over the years but unfortunately our buildings continue to age causing access areas for mice to enter. When we are notified, we act quickly to fill holes and set traps. Maintenance and Pest Control communicate housekeeping issues that may contribute to pest problems so that we can follow up as needed. Thank you; we value your comments.
Frequently asked questions about Ashton Pines Apartments and Townhomes
How is Ashton Pines Apartments and Townhomes rated?
Ashton Pines Apartments and Townhomes has a 4.3 star rating with 601 reviews.
When is Ashton Pines Apartments and Townhomes open?
Ashton Pines Apartments and Townhomes is open now. It will close at 5:00 p.m.