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Ashton Pines Apartments and Townhomes
- Apartments
- Columbus, OH
About this business
Location details
181 Derrer Road, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do not move here!!! Not worth the trouble. Rats, pests, poor customer service. They also frequently fail to give 24hr notices and take forever to make repairs if at all.
Business response:
Thank you for commenting on your experience at our community. Please contact us so that we can ensure that your service needs are addressed and work with you to improve your resident experience. As a general rule, when a resident enters a service request, we would not give a 24hr notice to enter. There are visits for which a 24hr notice is given. Please contact us at 614-276-7300, ashton@live5812.com for details.
DO.NOT.MOVE.HERE By far the worst most disgusting place I have ever lived. I had a nice infestation.. I’m an extremely clean person and they were no help. Everyday they would come in and find dead mice on my floor and still could not offer to move me into a different unit. When I finally took the loss and left, the amount of mouse droppings left behind was more than anything I could of imagined. You would have thought it was a floor design. These mice are not afraid either these are city mice. I would be sitting on my couch ... read more
Business response:
Thank you for your comments as they will help us to improve upon the services that we provide to our valued residents. Our buildings continue to age causing areas for pests to enter. Maintenance and pest control respond quickly filling holes in roofs and siding to prevent entry and laying traps and using sonar equipment to deter pests. Our goal is to provide all of our residents with homes that they can enjoy. We regret that your home did not fulfill that goal.
No! Dont do it! This place isn't worth your money. Filthy. Bedbugs. Roaches. Mice. Overpriced. Maintenance just "rigs" things instead of replacing them. Pool never open..even on 90 degree sunny days. Staff is ridiculously rude.
Business response:
Our goal is to provide excellent service to our residents. We address each and every service request and work closely with our residents to serve their needs. When we do not meet our goals, we review our processes and procedures and make adjustments as needed to better serve our valued residents. Please contact us directly at the leasing office so that we can review and address your concerns. Thank you for your feedback.
Rats Been trying to get rid of rats for the longest time. Everytime I call they said they’ll be sending someone me out next week. Next week comes and they never come.
Business response:
Thank you for bringing this issue to our attention. Please contact us directly at the leasing office or through our website, live5812.com, so that we can address your specific need. Your enjoyment of your home and your feedback are important to us.
Upset I remember when me and my family first moved out there back in 2009 and they had bad mice issues that they never took care of it was very nice at first and they apartment space was a lot of room. But if they didn't have mice and the rent was decent we would have continued to live there.
Business response:
Thank you for your comments on Ashton Pines. We have been able to treat and decrease the issue over the years but unfortunately our buildings continue to age causing access areas for mice to enter. When we are notified, we act quickly to fill holes and set traps. Maintenance and Pest Control communicate housekeeping issues that may contribute to pest problems so that we can follow up as needed. Thank you; we value your comments.
Hit or miss. My fiancé and I moved here in October of last year. The apartment size is great for just us and the rent is reasonable and the included utilities are awesome. But no W/D hookup in the one bedroom, which they have room for but just didn't do. Lots of room for our pup to run and use the potty across the street. ** beware that people don't pay attention to the 25mph sign and fly down the main road.** Management is nice to us at least, but my apartment flooded one cause. The neighbors tank busted and they did a crap... read more
Business response:
Thank you for taking the time to share your recent experience at Ashton Pines with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the services we provide you. If there is anything we can do to improve your experience, please let us know by contacting us directly.
Very Unprofessional Staff/Management My lease expired and I WAS planning to go month to month. My rent was automatically deducted each month. My partner came and stayed a couple of days with me with her medical dog and lord and behold aright after I paid my last month of rent I received a three day notice to move. Most professions would have asked instead of assuming. Needless to say I personally should take my time and address the multiple families they are allowing to live in a two bedroom apartments. Stay am far away from... read more
Do not move here! This is truly a hit and miss property. There are people who have lived here for years and haven't had an issue and that's because there were different people in the office managing the property. Now it takes forever for something to be fixed. Serveral times I have called and there aren't any work orders on things I have called for multiple times because of how unorganized and untrained the staff is. Everyone experiences an issue with bugs and/or rodents. From mice, roaches to bed bugs. Just depends on where... read more
Bedbugs My room mate and I do not live together yet but me met up and visited these apartments and they were gorgeous and very well priced. The only problem is the next day we were both covered in bug bites... From bed bugs. This was the only place she and I visited that day and like I said she and I live septa toy currently so we had to have gotten them from here for us to both get them at the same exact time.
Frequently asked questions about Ashton Pines Apartments and Townhomes
How is Ashton Pines Apartments and Townhomes rated?
Ashton Pines Apartments and Townhomes has a 4.3 star rating with 593 reviews.
When is Ashton Pines Apartments and Townhomes open?
Ashton Pines Apartments and Townhomes is closed now. It will open at 9:00 a.m.