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Aspen Dental - Eugene, OR
- Dentists
- Eugene, OR
About this business
Location details
1055 Valley River Way, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
If I could give no stars I would. They are a bunch of incompetent asses there. My mother went in to have her bottom teeth pulled and fitted for dentures. She has been in 3 times because of problems with them. First, they didn't polish the plate, so she had the rough plate rubbing on her gums. Went in and had them polish them. Next they didn't cut out the little piece in front for the piece of skin that connects to her lip. Another trip back in there to get that fixed. Still in pain she went back in only to find out they scre... read more
My roommate has been going there for at least a year to fix her myriad dental issues. They always make her wait forever. Her dental insurance only covers her through Aspen so she is stuck going there. Yesterday they treated us both horribly. She came in to have 4 teeth pulled and was understandably very nervous. We came in at 8:40am for her 9:00 appointment as they requested. We were told it would be an hour long appointment. We were taken back at about 9:15. We proceeded to wait about 15 minutes for the dentist. Th... read more
Business response:
Hi Krista, I'm sorry to hear you and your roommate were unhappy with the wait time you experienced. I encourage you to contact our patient satisfaction team, so they can help address your concerns: 1-866-273-8606
My husband and I made appointments with Aspen because they were in our insurance network. It has been a mess ever since! We have both had our appointments canceled multiple times. I waited for over an hour in the chair to see the doctor for my new patient exam. When I asked to have an itemized receipt sent to my house for documentation for my insurance, they had to send it to corporate in NY first! Just to get it across town! They didn't tell me this, so a week later I'm still wondering if they ever sent it at all, My husban... read more
Bad experience! very expensive; even wrote a new sonicare toothbrush into the bill without telling us. Would not work with is on our idea of treatment plan. Go somewhere else!
Went in for a free exam because I had lost my insurance and hadn't been to a dentist in awhile. I was shocked when they told me I had 3 cavities, as I had never had any in my life. They said two might remineralize but the third one had no chance to do so. I decided to go to my old dentist and get a second opinion and lo and behold I did not have any cavities, no thin spots or anything! This is malpractice and fraud as far as I can tell.
I have been to Aspen Dental twice in the last six months. Insurance processing and verification is excellent as you should expect. One of the two front desk personnel could use a bit of customer service updating but job was done correctly. The cleaning was A-1 with good patient interaction and feedback. Now for the negative. I DID NOT see a dentist for a checkup. NO dentist even looked in on the cleaning. My insurance indicates that this should have been provided as a part of the cleaning. Also, bite wing x-rays are allowe... read more
Very disappointed. Went through several dentists in a 2 month period at this office. Note of them seemed to be experienced. After lots of pain I went to another dentists office
Save yourself the time. We finally went to another place and have found the service much better. My kids had complained about the x-ray pads' hurting. New place put padding on them. Wife had problems with records. New place none. Some equipment broke here and they sent my wife home half completed and with extra pain medication. I even called the "new place" that day and they offered to get her in that day. I won't put where we went because I don't want anyone to think this is a plug for another place. Just not happy... read more
Never, ever, EVER go to Aspen Dental. TL:DR; they wasted her prescriptions, have no consistent answers, & the owner is extremely rude. My girlfriend came in to Aspen Dental. She doesn't have insurance, so the free xray & etc. were a lure for her. She didn't end up getting her beginning patient exam because of issues with her teeth. They gave her a date to have the tooth that was causing the most issues extracted. They prescribed her ibuprofen for the swelling and amoxicillin for the infection. She was also given a valium to... read more
Frequently asked questions about Aspen Dental - Eugene, OR
How is Aspen Dental - Eugene, OR rated?
Aspen Dental - Eugene, OR has a 4 star rating with 1,285 reviews.
When is Aspen Dental - Eugene, OR open?
Aspen Dental - Eugene, OR is closed now. It will open tomorrow at 7:00 a.m.