Aspen Dental - Eugene, OR

Christine S. 

on Yelp

3 years ago

I do not recommend them. I had to replace a crown they installed in fewer than four years. My experience in their office was a series of unfortunate events; I only hung in because I had insurance that covered it but then found a new dentist. The crown Aspen installed came loose and turns out it had been over-cemented, then ground down to compensate, and had holes in the bite surface. My better dentist said there was so much cement in there, it was covering up the holes. So I had to buy a new crown, and I'm currently a cash c... read more

Jun C. 

on Yelp

3 years ago

This is the worse customer service I have experienced in my entire life! It all started last year September 2021 when I was advised that I need to remove my three front teeth, one that had a root canal that never needed to be extracted I did it anyway in the process a filling beside one of the tooth came out because they had to fight to remove the tooth that had the root canal I had before and after picture they then decide to put the filling back in because I was in the office crying because no one was even looking at me. T... read more

Janice B. 

on Yelp

3 years ago

After thousands of dollars of work, when they were finished, I was left unable to eat on either side of my mouth. They refused to fix what they had done, so I had to survive by pushing food against my front teeth with my tongue. I can't afford a lawyer to sue them, and nobody will prosecute, so I was left with the damage. 

Ricardo M. 

on Yelp

3 years ago

Don't go there. They try to scam you by scaring you into a treatment and require payment before scheduling. Get a second opinion if you go there. 

Lucy E. 

on Yelp

3 years ago

I thank Garlen/Customer Service for his help, Michell'e help & ALL my records sent to me. Unfortunately, your practice has horrible reviews since Dr. Garnache left & this IS a racket! Aspen, just thinking about that half done 20 min. excuse for a periodontal maintenance, & hygienist's arrogance, makes me sick & it makes me sicker to read what Aspen, not only Eugene, is gauging people. They are thieves & I would rot "below" b-4 I'd ever go back to them. They have been turned into the ADA & if they keep up practices like this... read more

Kaylie E. 

on Yelp

3 years ago

First impression, super nice and professional. I loved the woman that did my X-rays. She was very kind, warned me that some positions may be uncomfortable, and said that if I need to take it out for a break I'm more than welcome to. She was amazing and I wish I remembered her name. After X-rays, I was taken to one of the stations for their exams or whatever. I waited for about 15 minutes before someone came in to see me, which wasn't too bad, but the lady didn't really talk to me, just about me to her assistant. When she f... read more

Hailey H. 

on Yelp

4 years ago

Went in for initial consultation which I was told there be would no out of pocket charge w my insurance. That was not the case. I understood I would have to come back at a later date for a cleaning, but they wanted to charge an additional 600+ on top of what my insurance would cover. I had no cavities and just wanted a basic cleaning. 

Bob K. 

on Yelp

4 years ago

I originally went into Aspen Dental to have dentures made and they went through the process and made me a pair of dentures that did not fit and after a while they said you're right we need to make another set so they made a second set which also did not work right. They ground them down several times and basically said I should use glue to hold them in. So I ground them down myself so they wouldn't give me any more pain which I still have a little and they do not fit I cannot eat with them I cannot talk with them so I and ve... read more

Sara J. 

on Yelp

4 years ago

Bad bad bad. I did sign up for the loan they offered and ended up paying 1000 dollars for a cleaning of the lower teeth, not upper, and electric toothbrush. The loan company keeps charging me extra.