Aspen Dental - Eugene, OR

Brandon D. 

on Yelp

3 years ago

I don't normally post reviews but in this case, I thought I needed to share my experience with Gentle Dental - Valley River and Drs (?) Vu and Repelle. It was quite possibly the worst health care experience I have ever had in my life. Quick overview - I drove an hour from Florence on Friday morning to have someone look at a tooth that was causing me quite a bit of pain. They did see my almost right away (which was great) the check in process was fairly fast but completely devoid of compassion or empathy (sign this, ini... read more

Brittany V. 

on Yelp

3 years ago

These types of dental offices are total scams. They tell you you have a ton of cavities, they try to sell you their 200-300$ tooth brush, then they refuse to book your visit to "fill your cavities" until you pre pay- locking you in-who does that? So they try to put you on the spot for all of this, luckily I had the guts to back out and say I'd call later to schedule. When I went elsewhere for a second opinion they said I didn't have any cavities to fill and if I just brushed really well then I'd be fine! Three years later go... read more

Victoria C. 

on Yelp

3 years ago

All they want is your money! They wanted me to do thousands in deep cleaning and all sorts of things. I went to my previous dentist and he said not necessary at all. I am going to report them to Delta Dental (my insurance) and get them off their referral list. And after I said I didn't want the deep cleaning they wouldn't do a regular cleaning --- but kept the money I paid for just a check-up. Fortunately, I told my insurance I needed a second opinion and they allowed me one. GET A SECOND OPINION! SCAM!! 

Christine S. 

on Yelp

3 years ago

I do not recommend them. I had to replace a crown they installed in fewer than four years. My experience in their office was a series of unfortunate events; I only hung in because I had insurance that covered it but then found a new dentist. The crown Aspen installed came loose and turns out it had been over-cemented, then ground down to compensate, and had holes in the bite surface. My better dentist said there was so much cement in there, it was covering up the holes. So I had to buy a new crown, and I'm currently a cash c... read more

Jun C. 

on Yelp

4 years ago

This is the worse customer service I have experienced in my entire life! It all started last year September 2021 when I was advised that I need to remove my three front teeth, one that had a root canal that never needed to be extracted I did it anyway in the process a filling beside one of the tooth came out because they had to fight to remove the tooth that had the root canal I had before and after picture they then decide to put the filling back in because I was in the office crying because no one was even looking at me. T... read more

Janice B. 

on Yelp

4 years ago

After thousands of dollars of work, when they were finished, I was left unable to eat on either side of my mouth. They refused to fix what they had done, so I had to survive by pushing food against my front teeth with my tongue. I can't afford a lawyer to sue them, and nobody will prosecute, so I was left with the damage. 

Ricardo M. 

on Yelp

4 years ago

Don't go there. They try to scam you by scaring you into a treatment and require payment before scheduling. Get a second opinion if you go there. 

Lucy E. 

on Yelp

4 years ago

I thank Garlen/Customer Service for his help, Michell'e help & ALL my records sent to me. Unfortunately, your practice has horrible reviews since Dr. Garnache left & this IS a racket! Aspen, just thinking about that half done 20 min. excuse for a periodontal maintenance, & hygienist's arrogance, makes me sick & it makes me sicker to read what Aspen, not only Eugene, is gauging people. They are thieves & I would rot "below" b-4 I'd ever go back to them. They have been turned into the ADA & if they keep up practices like this... read more

Kaylie E. 

on Yelp

4 years ago

First impression, super nice and professional. I loved the woman that did my X-rays. She was very kind, warned me that some positions may be uncomfortable, and said that if I need to take it out for a break I'm more than welcome to. She was amazing and I wish I remembered her name. After X-rays, I was taken to one of the stations for their exams or whatever. I waited for about 15 minutes before someone came in to see me, which wasn't too bad, but the lady didn't really talk to me, just about me to her assistant. When she f... read more