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Aspen Dental - Eugene, OR
- Dentists
- Eugene, OR
About this business
Location details
1055 Valley River Way, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BEWARE! BEWARE! BEWARE!!! I want to do a follow up of my review from 2019. I woke up this morning with an alert from my credit that it took a dip due to ASPEN DENTAL sending my INITIAL FREE exam to collections. Mind you there was NO BILL NOTICE by MAIL, phone, email from a FREE VISIT from 2019 till I got the credit score alert today. There was NO TREATMENT PERFORMED just the initial FREE EXAM! I just read the post of a girl having NO CAVITIES and they wanted to bill her to fix one. This is how UNETHICAL this ASPEN DENTAL IS... read more
Business response:
I'm so sorry, Tamina, to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Cindy, ADMI
Don't come here, unless you really enjoy getting shitty service. Their receptionist has an attitude, and their dentist is an absolute miserable bitch. Don't expect to be treated like a human being if you come here. Their manager was also very condescending. This place is high polished crap! Avoid them at all costs!
A new dentist screwed up a filling and made a mess so I needed a root canal before I could get a crown. I called around because the place I went to before was booked and the only open spot was at Aspen Dental. I made the appointment and gave them all of my insurance info. They asked for over $500 up front and any extra would be returned after insurance paid. The first visit, they went over the financials with me and told me I was well ahead $$ wise because they already had authorization from insurances. They said I woul... read more
Business response:
I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
Have a credit. Won't return my money. I guess my insurance was too confusing so I needed to pay full price up front. Then they would have a credit on my account. After a bad experience on my scheduling of a service I simply asked for my credit. Over a month later. Still waiting. No response or returned messages.
Business response:
I'm really sorry to hear that, Jenny. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
If you need to see a dentist do yourself a favor and look elsewhere. They sell a bill of goods and under deliver. I would never recommend this office to anyone I cared about.
Business response:
Hi Michael, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Michelle, ADMI
I wanted a dentist as I had moved to Eugene, OR. from out of state. I saw good reviews and made an appt. I'd hoped for a cleaning after the exam and x-rays that were done. What I got was a scare about the state of my dental hygiene. No teeth cleaning. I was shown their wonderful electric toothbrush for $135. Told I had "moderate to severe periodontal disease" and my gums were receding badly. I would need to use special medication immediately (4 times a year!) I had a cavity in my right lower bi-cuspid, and left lower bi-... read more
I went to the office in hyannis. I had a tooth break prior to traveling out of town. They did a full exam and perio exam, along with filing the tooth down. I called to schedule a follow up visit to fill a couple of cavities. I have two types of dental insurance and decided to use the better insurance for the cleanings and perio. When i called to schedule the appointment i was told that the cavities could not be filled until i had all four quadrants of my mouth scaled. I pulled my charts and left. I spoke with a dentist who s... read more
I've never written a yelp review before, but after getting a second opinion at a different dentist, I felt I had to share. I want to start with saying that I'm an avid dental patient and have pretty religiously gone 2x/year since I've had teeth. I went to Aspen with some hesitation already, due to the size of the organization as I typically go to small offices, but I've been traveling for work and needed a cleaning away from home. I knew I was going to have the "new patient check up" and just have them assess me before they... read more
I attempted to schedule a teeth cleaning after my consultation but everyone in this office failed to schedule a simple teeth cleaning because I was forced to do periodontal treatments first. I refused this treatment and suggestion because it was unnecessary. I got a second/third & fourth opinion from another dentists in the area and it turns out, the diagnosis at Aspen was bullshit, I do NOT need periodontal treatments and you guys failed me. I was trying to keep up on my teeth health and you did everything in your power not... read more
Frequently asked questions about Aspen Dental - Eugene, OR
How is Aspen Dental - Eugene, OR rated?
Aspen Dental - Eugene, OR has a 4 star rating with 1,275 reviews.
When is Aspen Dental - Eugene, OR open?
Aspen Dental - Eugene, OR is open now. It will close at 5:00 p.m.