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Aspen Dental - Eugene, OR
- Eugene, OR
About this business
Location details
1055 Valley River Way, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed. They kept pushing me to buy this electric toothbrush they have in stock and kept putting off telling me the price until they ran the cars. $135 for a frigging toothbrush!!! They assured me beforehand they had a huge discount on it and it was a great deal, cheaper than amazon. Well amazon had it for $40 cheaper! I will never go back here.
The people at the Aspen Dental call center must have some pretty stringent sales criteria, because when they told me they don't accept Oregon Health Plan, I was encouraged to make an appointment anyway (since they're currently waiving new client's first appointment fees). Then I have to drive all the way down there to find out that they can't give any kind of dental assistance to people on OHP. If the acquisition of a larger clientele is more important than keeping the call center employees informed properly, then I'd say le... read more
Business response:
I am sorry to hear this, Corey. I appreciate the information and will certainly pass your feedback along. Thank you! -- Kelsey, ADMI
Three years ago I went to Aspen Dental for an annual checkup. I generally have good teeth and take good care of them. Aspen dental at that time was offering free xrays, and checking. My teeth were perfect, which apparently means they don't make any money off patients like me with excellent teeth. Towards the end of the examination, the assistant said, "well it looks like your teeth are fine." Then someone behind him said, "...no, there is a cavity in #(such and such) tooth." I remember thinking to myself, the way in which th... read more
Business response:
Hi Jim, I’m so sorry you did not have a positive experience and am sorry to hear this. I will certainly pass this information along to management, Please call me at (315) 454-6000 ext. 201526, at your convenience to discuss further. — Kelly, ADMI
Its a joke unless you're getting your teeth removed don't go there! They were great the first time. The second time it was all about how fast they could get me referred to another doctor after I spent the majority of the appointment sitting in a chair waiting for the dentist to see me. The third time is when the nightmare began. I was coming in to get my crowns fitted. After 3 hours (mostly spent waiting in a chair) and the dentist not being able to work the equipment he was going to use on me, and the dental assistant giv... read more
Came in for my second appointment. They sent me tons of reminder emails and texts leading up to the apt. I confirmed it and showed up to be told the person I was scheduled with no longer works there. Professionally speaking my schedule is important the same as yours. This is extremely frustrating.
Business response:
I'm sorry to hear that and can certainly understand your frustrations, Christian. I encourage you to let the Patient Satisfaction team at 1-866-273-8606 know about your experience so they can address concerns. - Emily, ADMI
CROOKS, CROOKS CROOKS CROOKS! THEY WILL RIP YOU OFF BLIND STAY AWAY! Filing a complaint with Oregon State Board of Dentistry & BBB! AND THEY DON'T HONOR MONEY BACK GUARANTEE EITHER! When my wife started the process in Sept 2016 we were told that dentures would be $5600.00 including teeth extractions & our insurance would cover roughly $3000 We would finance the rest with payments. That's when it all went down hill. We requested that dentures be characterize, meaning we wanted the teeth to look like my wife's old teeth with ... read more
Business response:
Hi Aspen S., I'm so sorry you and your wife haven't had a positive experience. Everyone should feel comfortable at an Aspen Dental practice and patient satisfaction is very important. Please call our team at 1-866-273-8606 so they can help address billing concerns. - Emily, ADMI
I liked the hygienist and dentists, but I ultimately left because the office staff was incompetent. They incorrectly billed my insurance more than once and would often bill me for work I had already paid for upon completion. At one point, a newly hired office employee called me and asked if I still worked for [name of company] and it literally only shared a first letter with my company, even though I had given the office staff a copy of my insurance card with the company name on it. This employee told me this wasn't an uncom... read more
I have been a patient since April of 2016. I am satisfied with the care I get from the doctors, their assistants and the hygienist. With that said, the wait time to see them, even with an appointment, is excessive. On appointment days I have received calls from them asking me to come in early (due to a cancellation), just to wait past my originally scheduled appointment time. I have referred multiple people to this office only to discover they are experiencing the same issues with ridiculous wait times. I will not ... read more
Any other options in town would be better. Predatory business for people who have or don't have insurance.
Frequently asked questions about Aspen Dental - Eugene, OR
How is Aspen Dental - Eugene, OR rated?
Aspen Dental - Eugene, OR has a 4 star rating with 1,173 reviews.
When is Aspen Dental - Eugene, OR open?
Aspen Dental - Eugene, OR is open now. It will close at 5:00 p.m.