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Aspen Dental - Johnson City, TN
- Johnson City, TN
About this business
Location details
520 West Oakland Ave Ste 6, Johnson City, TN, 37604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 4:30 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 4:30 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hands down one of the best dental teams I have encountered! Extremely friendly and knowledgable staff! Dr Pham is absolutely incredible!
I can say with complete sincerity that I have never in 58 years been treated with the care and the compassion that I received from your team starting with Dr. Pham and the complete staff at your office. I have already been raving about your team to others and I am sure many of my friends will be coming to Aspen for their future needs as well. Your team makes the patient feel so comfortable from start to finish. They are truly concerned about the well-being of the patient... Just love this team.. There is nothing that can be ... read more
made an appointment almost a month ago for a crown, and mind you I have spoken to this office 3/4 times and was never told a word. Get a call two days before his appointment to tell us that our insurance wouldn’t cover anything, and not even 5 minutes after that phone call I receive another saying that we actually won’t even be able to be seen. After we’d had this appointment for a MONTH. The dentist might be okay, but the receptionist/billing department is a JOKE. and now we have to scrounge to find a dentist that can do a ... read more
Business response:
I'm sorry for any trouble you're having, Laura. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather
I have consistently gone to aspen dental in Johnson City for years. I always keep my 6 month appts. I recently had a routine appointment in September, and less than one month later I have a black cavity near my gum line. How did that get missed, even with x rays?? Now, I can't get in until January. There is no excuse. I would recommend finding somewhere else to go. I am very disappointed. Also, If this happens to you, I would recommend calling your insurance company. I was given an all clear, no cavities and less than a mont... read more
Lied to Overcharged Did not get work I was promised Treated very poorly No accountability, no transparency Use at own risk
Business response:
I'm really sorry to hear this, Joseph. I wanted to let you know that I did pass your feedback along to our Customer Service team so they could address concerns with the team in Johnson City. If you would like to speak with them in the future, please let us know. Thank you. - Dawn, ADMI
fix the phone nessage losers
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI
Aspen dental carries their blank in their purse they need to trust their people to come in instead of worrying about all God damn mighty Dollar I had an appointment today they didn't tell me I owed an
Business response:
I'm really sorry for any trouble you're having, Sarah. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI
I will no longer be an aspen dentist customer. I had an appointment last Tuesday and got a cleaning (deep). They charged me for a deep cleaning when my insurance covers regular cleanings for free. They explained that a deep cleaning is different but I am not sure that what ever they did is 280.00 different nor did it seem like it was different from a regular cleaning. They also broke a filling during the cleaning and was told I have to wait till December and would have to pay for it (not my fault). I contacted the regional ... read more
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Michelle, ADMI
Have called 7 times to reschedule an appointment. Have been hung up on 6 times, placed on hold for 15 minutes, then hung up on for the 7th time. When I ain't there for my appointment then I that's on y'all 🤷🏻♀️
Business response:
I'm sorry to hear this, Andie. Please reach out to the Patient Satisfaction Team to discuss this in further detail: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Johnson City, TN
How is Aspen Dental - Johnson City, TN rated?
Aspen Dental - Johnson City, TN has a 4.3 star rating with 1,315 reviews.
When is Aspen Dental - Johnson City, TN open?
Aspen Dental - Johnson City, TN is closed now. It will open at 7:00 a.m.