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Aspen Dental - Peoria, IL
- Peoria, IL
About this business
Location details
5116 N Big Hollow Rd Ste 101, Peoria, IL, 61615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | Closed | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Was there an hour and a half. Was in front of dentist less than 3 minutes. They have a finance office offer you a line of credit to come back to get your teeth cleaned. Staff were fighting in hallway loud enough for everyone to hear
Business response:
I'm so sorry to hear that, Marlyn. Please let our Patient Satisfaction team know about the experience you had with the staff, so they can help address your concerns. You can reach them directly at 1-866-273-8606. - Emily, ADMI
I went there with an abscess, and heard they were fairly cheap. They said I had over $1,000 worth of dental work. I went in and told the dentist where the pain was and he took out the abscess, however, my tooth still hurt. I went in 3 different times and told him, where the pain was coming from. He said I needed a root canal on the upper root. I said fine, paid up front, the day of the procedure, he numbs me and says he's doing a root canal on the bottom, because I needed both done. I got up still numb and walked to the offi... read more
Business response:
Hi Jerry, I'm so sorry that you didn't have a positive experience. I asked the team to check into the emails and phone calls you're still receiving so they can adjust your account settings. I encourage you to share your overall feedback with the Patient Satisfaction team as well, so they can address concerns: 1-866-273-8606. - Emily, ADMI
They are very expensive! Also it took forever! Staff was nice but need to give a better pricing plan!
Business response:
Hi Shawn, I'm sorry to hear that. I encourage you to let our Patient Satisfaction team at 1-866-273-8606 know about your experience so they can help address concerns. I also want to be sure that you knew that most practices are offering 20% off general dentistry and dentures right now, and have special financing offers available too. The team can also help you learn more about those if you are interested. - Emily, ADMI
RecommendedHad called (on a Thursday) to try to get an emergency appointment on the Monday that I didn't have school because I'm a teacher, and on Saturday, 2 days later, got a call saying that the dentist won't be in the office on the Monday that I already had an appointment scheduled for. Terrible business and will never return.
Absolutely the worst office system setup. If you don't confirm your appointment TWICE, they cancel it without even reaching out. And then proceed to blame it on glitches on their end that they don't fix?!?! SMH
Business response:
Hi Sarah, I am so sorry to hear about the trouble you're having. I have passed this along to the Patient Satisfaction team, but I encourage you to call them as well so they can address concerns. You can reach them directly at 1-866-273-8606. - Emily, ADMI
Oh my gosh! Was there over an hour! Had x-rays done, the tech had difficulty with the apparatus, then I was asked same questions that I had just filled out on questionnaire. Sat some more in freezing office with tv on reelz tv and no way to change that dreadful station. I went in for a sore under my bottom partial. When dentist DID come in his first response was 1st we have to get you new dentures - NO that is not why I'm here! Then he was gone for long time another man came back with him saying they have a special for $79.9... read more
I called to see if I could get a tooth pulled and they said I could. Made my appointment and got there today. They wanted the money upfront and so we did that. Went to the back just to tell me I'm only getting an exam and x rays. Never coming here again ���
Frequently asked questions about Aspen Dental - Peoria, IL
How is Aspen Dental - Peoria, IL rated?
Aspen Dental - Peoria, IL has a 4 star rating with 778 reviews.
When is Aspen Dental - Peoria, IL open?
Aspen Dental - Peoria, IL is closed now. It will open on Saturday at 8:00 a.m.