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Aspen Dental - Sandusky, OH
- Sandusky, OH
About this business
Location details
4900 Milan Road, Sandusky, OH, 44870, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mom is going here for dentures and I can’t stress enough how absolutely absurd this process has been. She chose Aspen because they are covered by her insurance. They also offer financing for anything beyond what insurance doesn’t cover. Regardless of these facts, if I knew then what I know now, I never would have allowed my mom to go here. We began this process in February of LAST year (2021) and it is now May of 2022 and she STILL does not have her dentures. Today (Thursday May 19, 2022) I called 15 times. 15 times! Mi... read more
Business response:
Leigh, I'm sorry to hear this. The Customer Service Team would like to learn more, and address these concerns directly with the Sandusky office. Please have your mother call them at: 1-866-767-0890. - Mitch, ADMI
Was told it would be $128 for a simple extraction, get there and the price changes to $270. The website even says $128. The lady that made the appointment said 128. They make up their own prices at Sandusky office. Staff were rude when I questioned it. Total waste of my time and I'm still in pain!!
Business response:
I'm sorry to hear this. I encourage you to share your experience with the Customer Service Team, so they can address your concerns directly: 1-866-767-0890. - Mitch, ADMI
My appointment was 11;30 on a already rescheduled appointment by them and I’m still sitting here and they tried to get me to reschedule again
Business response:
I'm very sorry to hear this and can understand your frustration, Hoss. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Just had a broken tooth and needed it pulled. I do not have insurance. They would be glad to help me. They wanted $7500.00!!! What?!?! I just want my tooth pulled. They got it down to $5000.00! They would be glad to finance it, yes, I’m sure they would. Couldn’t get out of the door fast enough. Never again!
Business response:
I am so sorry Michael, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
They are very sneaky and are not upfront and honest. They get you in there and try to upgrade things they are handling for you. The finance person is very very rude and shouldn’t even be working there. And there is no one to complain to about anything. Stay away. Go to a real dental office.
Business response:
I'm sorry that your experience didn't live up to expectations, Cathy. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Had 3 appointments canceled with no call. Dentist ruined my crown that had fallen off. Danielle told me to calm down after she poked my mouth extra hard. Will never return.
Business response:
I'm really sorry to hear that, Barb. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Horrible experience and rude staff. They lied about payment plans, the wanted everything up front before they would help me. I went in with a shattered molar and was in extreme pain. They wouldn’t listen to me to address that tooth and wanted to do a bunch of other stuff first. I eventually walked out. While doing so, they gave me attitude as well. I won’t be back and I won’t recommend them to my worst enemy.
Business response:
I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. – Dawn, ADMI
My first appointment was cancelled. I drove 40 minutes to the appointment in ice and snow, and they said they had been trying to call me for the last hour and a half. I double checked the number that they had for me and it was correct. I had no missed calls and no messages. I rescheduled. My second appointment was on time. I asked before they took an x-ray if I was able to get an actual copy of the x-ray since this would be my insurance covered x-ray for the year (in case I was unable to get the referral and treatment that I... read more
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Frequently asked questions about Aspen Dental - Sandusky, OH
How is Aspen Dental - Sandusky, OH rated?
Aspen Dental - Sandusky, OH has a 3.9 star rating with 676 reviews.
When is Aspen Dental - Sandusky, OH open?
Aspen Dental - Sandusky, OH is closed now. It will open on Monday at 8:00 a.m.