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Association Management Services NW
- Property Management
- Portland, OR
About this business
Location details
15350 SW Sequoia Pkwy, Ste 200, Portland, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AMS is unfriendly, strives to do as little as possible to ensure getting paid and has no interested in showing concern for renters or homeowners who are not board members (the payers) they are a necessary evil in my opinion as long as a board continues to contract with them. I have served as a board member on an HOA board and work in property management so I know what customers should get from a service provider like AMS
Business response:
We are sincerely sorry to hear you feel this way about the way we serve. Our team is here to provide both our board members and our residents with the high-quality, attentive service they deserve. If you have noticed any issues or have any questions, please do not hesitate to reach out to us directly and we will be more than happy to discuss your concerns in greater detail. Thank you.
Totally dissatisfied with landscaping service at Fanno Pointe. I called because of a dead plant in front of my unit that has been there for months. When no one returned my call, I called again and was told they would look into it. Guess what? Dead plant is still there. Also, they are wanting to recoat the decks and I was told I had to remove my heat pump. As this would take 2 trips from a licensed electrician to unhook and rehook, as well as 2 trips from someone to remove and reinstall, that would cost me around $400. This s... read more
Business response:
The Fanno Pointe Board has been in the processes of changing landscapers. Part of this transitions includes addressing landscaping needs this summer with the new landscaper. I’m sorry that you did not receive a return call initially, if you can provide information on who you left a message with we can address. You may contact us directly to discuss your concerns at 503-858-1088.
I contacted AMS about a number of dead plants on the side of our unit. They had been planted last Spring to replace a number of lavender bushes, which my wife particularly liked. Not only were they undistinguished but they died before Summer was over. This Spring I saw they remained dead and asked that they be removed. Tiana N******* responded and a week later the dead sticks had been replaced with large, healthy lavender bushes. Thanks, Tiana.
Business response:
Thank you for this glowing review! We are beyond happy to hear our team was able to assist and quickly replace the plants to something you can now enjoy.
Association processes are archaic, and employees are rude and difficult to work with. As an owner with a property managed by this association, I find every communication from them adversarial and not at all in the spirit of partnership one would like from an agency to which my HOA pays tens of thousands each year. I will actively be pushing our board to find another service provider when this contract is up.
Business response:
We are sorry if you are not satisfied with your experience at AMS. Please feel free to reach out to us so that we can address your specific concerns.
Met with Vice pres Michele u********* and that went ok. But it took 4DAYS to get fee info. My pet snail sally is quicker. Hope this is not a preview of things to come. SLOW **** *********
Business response:
I’m sorry you feel that the time it took for us to provide you a proposal for management services was too slow. We strive to meet the deadlines established and our understanding of the conversation when meeting on Tuesday and additional email and telephone communication was that we would provide the proposal by the end of week, which we did. We wish you the best on your pursuit of new management services for your HOA.
Frequently asked questions about Association Management Services NW
How is Association Management Services NW rated?
Association Management Services NW has a 4.8 star rating with 820 reviews.
When is Association Management Services NW open?
Association Management Services NW is closed now. It will open on Monday at 8:00 a.m.