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Association Management Services NW
- Property Management
- Portland, OR
About this business
Location details
15350 SW Sequoia Pkwy, Ste 200, Portland, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They started out great but now they're very tainted. Members who routinely run stop signs and violate our basic complex rules seem to have an inordinate amount of power on what happens here and said they don't have to follow the safety rules like everyone else and then they seem to have the power to get AMS to ...... Get this; power wash safety lines we've had installed over 15 years ago for good reason cuz the several people almost had a head-on collisions because of the lines not being there yet so we got approval and put ... read more
Charged me financially for violating a rule that does not exist. Law firm and their representatives say it does not exist. However, because they are hired to support whatever my HOA Board tells them to do, they will. Charged my account a second time-this time without notification. I found out by calling them to see what my account said.
I work with a local mortgage lender and needed to get a copy of a master insurance policy from the HOA. Jessica S****** answered the call and had the insurance policy to me with minutes. I have never had that kind of service from a management service company before. A+ effort all around.
Business response:
Thank you so much for your kind words, **** ***. We really appreciate you taking the time out to share your experience with us.
Integrity is NOT one of their strong points. If a trait they possess at all. If you ask them hard questions they simply ignore your emails. Even when Stephanie gave me the wrong answer she was arrogant and unapologetic. Once her excuse for being non responsive was that she wrote me a hard copy letter, but, it must've been left in the printer and not got sent. Worst management company I have ever had to deal with.
Business response:
I see the communication you are referring to from 2018 with regard to sending you a hard copy of an letter, and see that the response was both timely and apologetic. If there is recent communication that you have not received a response to, please reach out so we may ensure our team is responding timely and professionally.
AMS is by far the WORST company I have ever interacted with in my entire life. First of all, the fees they charge are an absolute scam. As a home owner I have 0 say in how our HOA funds are spent or allocated, and AMS reserves the rights to charge whatever they want, whenever they want. Their contracts make home owners beholden to their demands. Second, for the money I spend I get 0 benefit of this companies service. They answer emails at a glacial pace, they never return phone calls and they are incredibly rude. Rose T*****... read more
Business response:
Hi ******* - I'm sorry to hear that you had a poor experience. As Alex communicated to you previously, you may download all of your community governing documents from your community portal for free at any time - there is no charge. There is a fee for processing lender questionnaires and title demands, but I can assure you that this is an industry standard and the fees are fair within our market. The communication I have on record with our team reflects that all responses were made in less than 1 business day. If that standar... read more
DO NOT DO BUSINESS WITH AMS!! AMS has managed our HOA for the last few years. Our community continues to fall into financial ruins due to the neglect and mismanagement of AMS. AMS does not maintain our community property, address structural concerns or repair water damages. As a HOA management company, AMS will bully a home owner when attempting to resolve an issue. AMS will threaten the homeowner in repair an issue within a shared wall due to AMS not wanting to open another insurance claim. AMS will threaten a lien against ... read more
Pardella B****** was extremely helpful after calling your office.. However, I'm extremely disappointed in the total lack of any response to my original e-mail that was sent on 10/31/19. Just got an auto reply saying "I am working on time sensitive projects this week. I will be returning calls and emails as I am able". Yet I never received any other correspondence to my original request, hence my need to call the office.
Business response:
We are sorry to hear your initial request was unanswered, but are glad to hear one of our team members was able to take your phone call and resolve your concerns. We have brought this issue to our team's attention. We appreciate your feedback and kindly let us know if there's anything else we can do for you.
We can say nothing positive about AMS. We contracted with them beginning April, 2018 and fired them in October, 2018 for false representations and contract violations as follows: Attempted to charge homeowners fees not authorized in the contract: Falsely represented that they would make periodic site visits - none were done Falsely represented they would inspect and supervise vendors - none was done Falsely represented they would enforce CC&R's at direction of Board members - took action based on their own policies in violat... read more
Business response:
We are sorry you've had a negative experience with our team. We want you to enjoy your home to the fullest, so please reach out to our office directly if there's any unresolved issues or concerns.
AMS is unfriendly, strives to do as little as possible to ensure getting paid and has no interested in showing concern for renters or homeowners who are not board members (the payers) they are a necessary evil in my opinion as long as a board continues to contract with them. I have served as a board member on an HOA board and work in property management so I know what customers should get from a service provider like AMS
Frequently asked questions about Association Management Services NW
How is Association Management Services NW rated?
Association Management Services NW has a 4.8 star rating with 820 reviews.
When is Association Management Services NW open?
Association Management Services NW is closed now. It will open on Monday at 8:00 a.m.