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AutoCenters Nissan
- Car Dealers
- Herculaneum, MO
About this business
Location details
1277 McNutt St., Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Business response:
SPAM
still waiting on my title, left 3 messages over 2 weeks and can't get a return call. DO NOT RECOMMEND.
Business response:
Zac this is unacceptable on our end, and a Manager is looking into this now. You will be hearing from us asap, and we will get this handled for you. We are very sorry for the delay and lack of communication.
Don’t buy a car here. If you have problems you will just keep getting jerked around over and over with the manager and other staff stating they will call you back but never do. When you ask for an update, it’s always pushed back. They owe my girlfriend a sales tax check for tax that was included in the deal and paid to the dealer but they are dragging their feet on cutting the check that is rightfully ours in order to register our vehicle. Take your business elsewhere to avoid these potential headaches.
Business response:
Hi Kyle, we're having a hard time locating your girlfriend in our system - Tori, right (judging by your profile)? Are you SURE she purchased her vehicle from us? AUTOCENTERS NISSAN in HERCULANEUM, MO - not the location in Wood River, IL we sold in October of 2022? If she bought from Wood River, that store is in no affliation with AutoCenters and operates under a different name and ownership. If she DID in fact recently purchase from AUTOCENTERS here in Herculaneum, MO - could you please have her DM her best contact informati... read more
We purchased a Nissan Rogue from them. We worked with a young man, I won't name names. They did not give us a title. We purchased said car on 3-11-23. It is 3-20-23 now, we still haven't recieved the title. I called multiple times about it and they lied multiple times about when we would be getting it. So NO. I WOULND'T RECOMMEND THEM.
Business response:
I Jeanette, we looked into this and we found that you purchased from our Used location next door AutoCenters Herculaneum. You left your feedback for our New Nissan location, and it appears it should be left for AutoCenters Herculaneum on their page. Would you mind removing this one and applying your feedback on their page? In the meantime, I have reached out to the Management team at the Used store and they are going to get back with you ASAP on this, we are sorry to hear about your experience getting the title. Someone from... read more
Was working with Christian Garn and was looking into a car and financing. Asked if we could do financing over the phone or online due to the distance. We were advised we could and he would send us the information needed. Well we didn’t receive anything and after 4 days and a few messages it seems he has Ghosted me. Not a great car buying experience.
Business response:
Hi Trey - we're sorry you feel that way. In our system notes we see that Mayre had been in contact with both Christian and Kinsey at our location on a 16 Ford Mustang. Because this vehicle is used Christian at the Nissan store turned you inquiry over to Kinsey since you made contact with her first on 3/4. According to our notes Kinsey reach out to you all via email on 3/11, then text you this morning as well. We also see that Christian reached out via phone yesterday evening to let Mayre know what was going on, and to connec... read more
RecommendedI've been a loyal Nissan customer since 2005. Every 3 years I lease a new Nissan. I'm on my 6th and my LAST. The tires have been a problem from the beginning, wearing extremely and unnaturally quickly
Business response:
Hi Glen, if you'd like to bring in your Nissan we can take a look at why the tires might be wearing too quickly. Thanks.
Terrible dealership. Worst customer service. I traded a 2018 Ram in and TOLD THEM when they asked if it had been in any accidents and I said YES that I had hit a deer and had the back window busted out and cab corners repaired (was like 25k in damage) and they ignored my response and marked the truck as accident free when they listed and sold it. Should be illegal to lie about the condition of a vehicle. Worst knowledge on not only THEIR products but cars in general. Finance guy gets ignorant if you decline extended warranti... read more
Business response:
We are sorry to hear about your experience and thank you for sharing as we strive to provide the best experience possible with continued training of best practices and product knowledge.
sold broken down cars and don't respect there policy lawyer will be contacting soon. go somewhere else because these people are scammers. especially for hard working reasonable people they'll take advantage of you. contact your lawyer as I did.
Business response:
All service records and damages are documented prior to sale and with each visit there after as well as a full history report being presented and signed at the time of sale and we are happy to review these at any time.
I went to Texas and bought my new truck because auto center wanted me to give them $1,000.00 to hold a truck they would not give a final price so if I didn’t buy the truck I lost my money. AND they wanted to sell a used demo truck for new price it was a 2021. I flew to Texas and got a 2023 same package for a lot less. Shame on you Auto Centers. You lost a loyal customer. It’s sad when I can fly to Texas and buy a truck for less than buying local.
Business response:
We apologize for inconveniences the recent recall and Nissan mandated “Stop Sale” on these models had created, it was a frustrating dilemma for us as well, however we are glad the timing worked out to find the right truck for you. We couldn't sell the truck or provide any price negotiations, this wasn't our call but Nissans. We apologize if none of that was explained clearer to you at the time.
Frequently asked questions about AutoCenters Nissan
How is AutoCenters Nissan rated?
AutoCenters Nissan has a 4.5 star rating with 4,422 reviews.
When is AutoCenters Nissan open?
AutoCenters Nissan is closed now. It will open at 9:00 a.m.