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AutoCenters Nissan
- Car Dealers
- Herculaneum, MO
About this business
Location details
1277 McNutt St., Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was in saturday and was left sitting there for 20 minutes so i left, came back today, he said he would come back out for me, and i was on the lot for another 30 minutes, i saw him walking back and forth inside. i mean cmon!
Business response:
Thank you for providing your feedback and letting us know about this issue, Kaitlyn. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager. Sincerely, AutoCenters Nissan
My husband And I reached out to the dealership on Sunday to purchase a vehicle. Made an appointment to come in on Wednesday to buy. The vehicle was not cleaned and ready for a showing. Salesman was not prepared and had no knowledge of vehicle stats. Then they raised the cost of the vehicle. Poor service and unethical service.
Business response:
With inventory continuing to move fast and change regularly, all efforts are being made to communicate vehicle status, details and pricing adjustments in a timely and effective manner. We apologize for any inconvenience you may have experienced.
Quite literally had a salesperson say to my mother and loan officer at my bank to “shut up” while they asked him questions about why they were going to charge me an extra $1,000 just because they didn’t “work with my bank”. Was a horrible experience, the salesman was rude, tried to pressure us, and talked to us as if we had never bought a car before. 100% do not recommend this dealership to anyone.
Business response:
Hi Conor, we're sorry to hear this - the last time we have record of you at our Wood River location was in December last year. The staff member you worked with that day no longer works here. Is this the visit you're referring to? If so, our Management team was completely unaware of this. We also see that your mother has been communicating this month with our location in Herculaneum, MO - was your review related to that location? If so, this store is separate from that one. Please e-mail mgmt@autocentersnissan.com to help us ... read more
RecommendedI do NOT recommend Nissan. Must have accidently hit the wrong option and cant change it. Have had issues with a car I helped my 19 year old daughter buy. it has a power train issue and Nissan isn't honoring their power train warranty that came with the car. At this point I have tried to get ahold of someone to discuss this with me 5 times over 2 weeks and they will not get back with me. The car is sitting at Ford dealership and we are unable to drive it. We had the car 2 weeks when we first had an issue with it and returne... read more
Business response:
We apologize for the delay as we work to ensure the best resolution for you, your Rep will be reaching out directly discuss.
Customer service is CRAP !!!!! No I would not ever do Business at this place talk to the sales man Nathaniel for 3 days waiting for the car to get cleaned just to find out that he sold it talk about some shady business plus to top it off if you pay cash for a car there it cost a 1000 more
Business response:
We are sorry about this situation, Scott. In today’s market of high demand and cost, every effort is made to communicate the availability and updates of inventory, we apologize if the ball was dropped there. No vehicles are held without deposit, and are sold at a first come-first served basis. All pricing and financing information is presented upfront prior to any commitment. Thank you for your interest and we are sorry the vehicle did not work out.
I bought my vehicle on 5-13-22. didn't pay attention the vehicle was running. it says that the vehicle needed serviced. so I called and they said it had been serviced to bring it down and they would reset it. I decided to clean it out that Sunday and it was filthy, so why would I even believe that it was serviced? I get in it to leave Saturday night after work no heat, A/C, or defrost! I was looking through the glove box and apparently the car was in the shop November of last year for the same thing and they couldn't find a... read more
Business response:
We apologize for the inconvenience, your customer representative will be in touch with you directly to address these concerns and make them right. Thank you for bringing this to our attention, management has been notified.
Wouldn’t buy ice from this place. Just seems shady and won’t answer your question. just try and force you to come down there before they will even work with you. The salesman told me if I could find a better deal he recommended me to jump on it. This was the only thing good thing that came from this place because that’s exactly what I did. I guess I should thank this salesman for the great advice.
Business response:
Hi Josh, sorry you feel this way. We have no indication that you ever contacted or visited our AutoCenters Nissan location in Wood River, IL... That would be this page. Are you sure you reached out? Was it by phone or chat? Please shoot our GM an email at mgmt@acnissan.com and reference what your question was, and where you asked it. We would like to discuss this with the agent involved. Thanks
Been trying to get the extra key for my wife’s car and all we get is the run around…. Next call will be to corporate
Business response:
We cannot locate you in our system, we are sorry. Can you please provide your best call back number? We are sorry for the inconvenience.
Maybe Not let a Certain Someone work. plus Y'all are Scammers. can't LEGALLY give out info
Business response:
Our organization takes the privacy of personal information very seriously and have been alerted to this situation. We have reviewed and addressed this with our Salesman and have taken the necessary steps to remedy the situation. We are confident that this will not take place in the future. The satisfaction of our customers and potential customer is paramount with respects to our dealership. We have an excellent reputation achieved over the last 20 + Years, please know that we will continue to provide our best efforts to serv... read more
Frequently asked questions about AutoCenters Nissan
How is AutoCenters Nissan rated?
AutoCenters Nissan has a 4.5 star rating with 4,422 reviews.
When is AutoCenters Nissan open?
AutoCenters Nissan is closed now. It will open at 9:00 a.m.