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AutoCenters Nissan
- Car Dealers
- Herculaneum, MO
About this business
Location details
1277 McNutt St., Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was up charged by a $1000. They claimed the financing company charge an additional $1000 to finance me. I contacted the financing company only to find out they totally lied. Also, they did not detail the vehicle like they promised; they only sprayed tire shine on the tires. Lastly, they also advertised 90 days before making 1st payment, that was a lie too. Please do your due diligence because they will if possible swindle, hustle you.
Business response:
Hi, Johnnetta: In regards to the "upcharge of $1,000" - MSRP is the Manufactures Suggested Retail price and as with other retail products, pricing is effected by supply and demand, unfortunately todays automotive market supplies have been greatly affected. All efforts are made to stock as much available inventory as possible with transparent pricing provided. We are confident given the current market prices and environment, you got the best deal on your new Nissan. We will be happy to look over anything with you. If this was... read more
I wish there was an option to select 0 stars because I definitely would. After all of the signing of paperwork was complete and we were ready to drive off the lot, my husband noticed that there was an odd "fluttering" sound coming from the engine. He made sure to point out this sound to our sales rep, Trey, so that he could hear it as well. Before we agreed to leave with the vehicle, Trey went inside to ask for advice on the situation, and then returned to assure us that the vehicle had passed your mechanic's inspection and... read more
Business response:
Please refer to the e-mail sent to you by Management, thank you.
So bought a truck for a very large amount of money and within 4 days had a cat code the remote start stopped working and there was hidden water damage on the sliding headliner, we wanted to be reasonable and still work with them but get into a different truck off their lot (this should have been simple cause the funding hadn’t went through yet so was a matter of canceling one contract and starting another) however they wanted to approach it as a trade in and give me thousands less than what I paid for it four days prior) the... read more
Business response:
Hi, we are having a hard time finding information on your visit. Someone will be reaching out regarding this as soon as we can get it squared away. We are sorry for your experience. You may also e-mail mgmt@autocentersnissan.com directly with your information. Thanks.
We stopped by there and not one person came out to offer us help. They was inside complaining it was to cold and wet out to help anyone (my husband went in) and debating who would go out while they played on their phones 🙄. Thank you, you just proved to my son customer service is everything. We went next door and bought 2021 Kia..
Business response:
We are sorry to hear about this experience as it is not the service we strive to provide regardless of weather. We are happy though, to hear you found the right car for you.
I have a 760 credit score and financing came to me with a 7% interest rate in the hopes they would sneak it by me. I am sure they screw alot of people who don't know any better. I ended up getting 2.74 after calling them out. Beware of this place. they are as crooked as it gets.
Business response:
All information is presented transparently and all efforts are made to review any in detail prior to any customer completing a purchase.
I’m not sure who I spoke to but he was absolutely rude. All I asked was to have MY mechanic look at the vehicle, the mechanic i trust, not one idk and what, he start out that she be no big deal than he was completely rude. But one thing i can say there is ALWAYS another car dealership. Onto the next will never purchase from here nor do i recommend them.
Business response:
Thank you for sharing, we are sorry to hear about your recent experience and will follow up accordingly to ensure we continue to improve and provide a better experience.
complete waste of time, my daughter's family drove 2 hours to look at a van, these clowns had the nerve to offer them $300 for their fully loaded trade in van & wouldn't budge, anybody with any sense would know her van is worth $300 even if it didn't run, they won't deal, they won't give you a fair price for your trade in, maybe it was just too late in the day for them ? no deal's here's, don't waste 4 hours driving to be treated like your stupid !! their not selling you anything unless you're getting ripped off, like they t... read more
Business response:
Hi Larry, we believe this van was the 2008 Quest with 163K miles in rough trade condition. Thank you for your feedback, all value information regarding trade in’s or pricing is offered and reviewed with each customer as to how we arrived at the current value in todays market and we are happy to review this information again at any time.
We purchased a car Friday before Memorial Day weekend. We couldn’t have asked for a better sales representative. His name is Jerry, he is personable, polite, accommodating, never pushed us to anything, and tried his best to meet our needs. We loved the car and were very happy with our purchase. I would definitely give him 5 stars. The issues started while driving home, a very loud noise led to air ride issues. By the time we arrived it was broken, the car was sitting low below the back tires. Being a holiday weekend, the car... read more
Business response:
Hi Ana, we are very sorry to hear about this. We agree this is frustrating, and this is not how we want customers to feel. This has been sent directly to the General Manager for review, someone will be reaching out.
Bought 4 cars in the past 2 months for my business. The first one went really smooth with minimal problems, so I felt compelled to go back because I was in the car sales industry so I believe in loyalty. However, the next 3 experiences were atrocious. Bought a 2017 Sonata and they ripped a hole in the trunk where the license plate attaches and never bothered to tell me. Brought it to their attention and I didn’t address it before I drove off so now it’s my problem. So now it can only have one screw attaching it to the trunk.... read more
Business response:
All Pre-Owned vehicles are inspected to have any and all safety issues addressed as well making every effort to address any additional and/or cosmetic vehicle concerns within reason prior to resale. Safety is our biggest concern and all Nissan factory recalls are performed onsite, however non-Nissan factory (Toyota, etc.) recalls and cosmetic items may not be addressed. Each customer is given the opportunity to inspect each vehicle prior to purchase. We will continue all efforts to improve our timeliness of reconditioning an... read more
Frequently asked questions about AutoCenters Nissan
How is AutoCenters Nissan rated?
AutoCenters Nissan has a 4.5 star rating with 4,422 reviews.
When is AutoCenters Nissan open?
AutoCenters Nissan is closed now. It will open at 9:00 a.m.