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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Over a week went by and I wondered what was going on/ turns out they canceled my shipment without ever telling me. Bunch of absolute morons. I should have known as soon as I heard the thick accent on the phone to just bag it to begin with.
Business response:
Hey Steve, are you sure you have the right auto transport company? Our associates aren't able to confirm that we had an order with you. Please email us at feedback@montway.com with your order information as soon as possible.
This isn't my first time shipping with them and they tried it last time too. They offered a rate to pick up a vehicle, now remind you I shipped the exact same truck at the beginning of the year for the same price. It took a long time to get picked up and they called twice trying to raise the price. Both times we declined and they eventually picked it up for what was agreed. They tried it again this time, but this time I didn't have the time to wait for their crap to end and they insisted the price had to raise, after we gav... read more
Business response:
Hello Matt, we're happy to hear that you were able to move your vehicle. Unfortunately, we're unable to confirm based on this review that the reviewer had an order with Montway. The industry dictates pricing, our job as a broker is to present all options to the customer. Because the goal is to get a carrier assigned to transport the vehicle as quickly and securely as possible. It is the customer’s decision to proceed with an option or not. Working at the quoted price is not an issue, we could and would continue to seek out ... read more
DO NOT USE THIS SERVICE. I transported my vehicle from California to Florida and they delivered my vehicle to me in horrible condition, extremely filthy and with water damage. The transporter drove my car across the country with all my windows down... He delivered and left my car at the wrong address while it was running and left alone in the middle of a random parking lot. For all I know my car could have been stolen. My car is now having electrical problems due to the water damage and my interior smells awful! I reached ou... read more
Business response:
Hello Maddy, While we appreciate constructive criticism meant to assist us with improving our services, publishing non-truths is not only disappointing, but it borders on libelous slander as well as does a serious disservice to any current or potential future customers reading this review. Here are the facts: - Montway fulfilled its obligation as a broker, services were rendered by assigning a licensed and insured motor carrier. Meaning our offered assistance with your undocumented claim was above and beyond that role. - M... read more
do not trust Montway. they are not insured. i am dealing with damage in transport. i keep hearing... it's not my fault. they are not being helpful.
Looking to ship a car from Las Vegas to San Francisco, I reached out to Montway after reading so many five star reviews. Unfortunately, I did not have that experience at all. Their communication was incredibly professional and polite but the results and focus on detail were abysmal. After hiring Montway as a broker, whose only job is to match my vehicle with a carrier and make sure the vehicle gets to me, everything went wrong. They had specific instructions to pick up the car after Monday the 3rd but had a carrier show up o... read more
Business response:
Hello Brian, we're sorry to hear that your experience has not met your expectations. It seems there was a misunderstanding when your vehicle would be available, which lead to the issues you have outlined here. And ended up cascading due to carrier availability issues. Our job is to always provide the best service possible. Your order has been refunded in full and we hope that you consider giving us a second chance in the future. We would love the opportunity to make things right. If you would like to provide additional feedb... read more
I called Montway to inquire about the possibility of using them because the carrier I had already signed with was having difficulty getting a driver to pick up my car. Montway gave me a quote and I told them to give me a week and if the other carrier could not get my car, I would call them to make the contract. Within 2 days I got a call from Montway asking if I was ready to go with them. I repeated to them what I had told the first gentleman. Another call came before the week was up so I went with a third carrier and got my... read more
Based upon good online reviews of Montway, I had them move my car from CT to NC. Based upon my experience with Montway, I now describe their strategy as one of "bait and switch": Initially, they get your business by matching other competitive bids. After picking up the car, they give you an estimated time when it'll be delivered. I heard nothing until we were a few days before the final delivery date. Like most customers, I needed my car. That's when the calls start. The first call explained that this is a very busy time and... read more
Business response:
Hello John, we're sorry to hear about the reported inconvenience. Please know that the industry dictates pricing, our job as a broker is to present all options to the customer. Because the goal is to get a carrier assigned to transport the vehicle as quickly and securely as possible. It is the customer’s decision to proceed with that option or not. Working at the quoted price is not an issue, we could and would continue to seek out a carrier. We can see that our claims team was able to provide assistance in the reported clai... read more
this company is a joke. quoted me a price and dragged their heals for 2 plus weeks until 4 days until the car needed to me moved and gave me a new price over 60+% higher. the old bait and switch, hoping i would bite by waiting until last minute to contact me. would NEVER DEAL WITH COMPANY.
Business response:
Hello Alan, Montway is proud to be one of the most reputable brokers in the industry, helping arrange transport for over 100,000 cars per year. We're not perfect, but anyone can go and see that we strive for excellence in every avenue. As we maintain a 4.8 rating with over 7000 reviews this year alone. Our role as a broker is to connect a carrier to the customer. We use our industry knowledge, tools, software, experience, extensive records, and data to dispatch a reputable carrier for your vehicle shipment. Our dispatchers c... read more
Please use another broker. Montway charges your credit card without confirming with you. Other brokers I have used contact me and confirm everything before charging their fee. Montway will charge you and then say it is their policy not to refund. Other brokers are more reputable and much less expensive than Montway.
Business response:
Hello Larry, Montway is proud to be one of the most reputable brokers in the industry, helping arrange transport for over 100,000 cars per year. We're not perfect, but anyone can go and see that we strive for excellence in every avenue. As we maintain a 4.8 rating with over 7000 reviews this year alone. Montway verifies and confirms all information with the customer at the time of booking. The customer provides their payment information and agrees to all terms and conditions. The customer provides a first available shipping ... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.