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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I filed a claim because my car was damaged during transport. Montway will only communicate with me via email and then they don’t respond. Trust me, if you have a problem with your vehicle while it was transported you will not get any help from Montway
Business response:
Thank you for providing your feedback and letting us know about this issue, John. We're sorry to hear of the inconvenience. Claims are a delicate process and thus we ask that all communication about claims is done via email in order to maintain accuracy. We also advise that mediation is estimated to take upwards of 15-30 business days at a minimum. Please email our claims team at claims@montway.com with any questions you may have. Sincerely, Montway Auto Transport
My car was supposed to be picked up Wednesday Dec. 2 and delivered Dec. 5. No one came. I called Montway. They said the driver had an air brake problem. Why didn't anyone call me to tell me. I had to call them to find out. Then the driver couldn't pick the car up until Friday or Saturday and delivery would be the following Wed. or Thur. Not acceptable I said. I said cancel my order. They wanted to find another driver. After going around and around with them finally a driver would pick the car up Thur and deliver Monday.,I sa... read more
Business response:
Hello Nick, we're sorry to hear that we have not met your expectations. Montway is 100% transparent when it comes to expectations for pick-up and delivery. Montway provided the customer with our documentation which explicitly indicates that both pick-up and delivery are an estimate and that delays may occur. Customers are expected to be present at both ends of the shipment and if are not available, designate a contact in their place. This info is provided before someone ever books an order with Montway so they are prepared ... read more
The trucker I believe are on drugs, they took my bag of change out of my car. They didn't try to take care of the problem. I never will recommend the company.
Beware! Classic bait and switch business and I apologize for the long review. Online quote gives me a price for $699 for an enclosed trailer from Bellport, NY 11713 to Madison Heights, VA 24572 on 11/5/20 for my 2003 Corvette Z06. On 11/7/20, I receive a call from a Montway representative that they have identified a driver that will be tasked with pick up and delivery but there will be no enclosed trailer and the new quote is $999. At this point, since this was not the first transport company I had dealt with in the past... read more
Business response:
Hello Dan, As a broker, Montway will arrange for the transportation of the customer's shipment by a carrier. Due to the uncommon route, Montway expanded and located a carrier to transport the reviewer's vehicle. We presented this option to the reviewer and provided full transparency of this specific motor carrier's requirements and asked if they would like to proceed. If the option did not work for them, it would be fine for us to continue searching for a carrier that could meet the customer's requirements as per our servic... read more
My car was never scheduled for pick up and when I tried to cancel it, they said it was canceled but wouldn’t take it off the board. Very questionable tactics.
Business response:
Hello Susan, we're sorry to hear of the inconvenience. We can confirm that when your order was canceled, it was removed from all communication methods we use to locate carriers. We'd love to discuss this in more detail and answer any other questions or concerns. Please email us at feedback@montway.com. Thank you.
Very disappointing. Told delivery on Monday then Tuesday am, then Tuesday mid-day, then Tuesday 6-7 pm, then Tuesday 10:30-11:00 pm and they finally arrived at 12:45 am Wednesday morning - I ended up having to call in sick to work as I needed to be up by 5:30am to get to work on time. This was not a good experience. It also didn’t help that I could not reach anyone other than the drivers and they did not speak ANY English. They had to use there phone to translate for us to be able to communicate. Not good for a company tha... read more
Business response:
Hello Roland, we're sorry to hear of the inconvenience. Montway strives to work with the most professional carriers out there. We advise all customers at booking that all dates and times are estimated as truck drivers can be delayed for many reasons outside anyone's control. All customers should make the necessary preparations in the event that they may be unavailable to release or accept the vehicle. Our experienced team is available in the event that there are any issues with timing or communications. We'd be happy to dis... read more
Attempted to schedule a transport with Montway. They called me after several days to tell me they couldn't provide the closed transport I requested. I looked elsewhere and found a carrier. Days later I received a charge from Montway without them contacting me or requesting authorization! I called them (they did not reach out to me) and they informed me they decided they could transport my vehicle as requested. Now they want to charge me a cancellation fee for charging my account without authorization after telling me they di... read more
Business response:
Hello Tom, we're sorry to hear about the inconvenience. When a customer books an order with Montway, they authorize Montway to assign a carrier to transport their vehicle. Montway provides all communication via email for easy confirmation of the services provided and how the process works. As a broker, our team will reach out to all possible options to transport the customer's vehicle. Montway informed the reviewer that we had a carrier option for open to which they declined. We informed them at this time that we'll continu... read more
I contracted my way to ship two cars on enclosed carriers, both cars were picked up in pristine condition from a climate-controlled facility. When the cars were delivered 4 days later they were disgustingly dirty it had to be fully detailed. I contacted montway and was told the shipping company was within there rights and we're not responsible for the car's condition. I will never use my way again as they took the side of the shipper despite photographic evidence of the condition of the cars upon pickup and delivery
Business response:
Hello, we're sorry to hear of the inconvenience with your claim. Our team has shared with you potential solutions in proceeding with your claim. We would be happy to assist in finding a resolution. Currently, we are waiting for you to share the requested documentation and reply to our email to proceed forward from our previous communications. We kindly request that you contact us at claims@montway.com at your earliest convenience. Thank you.
We would definitely use Montway Auto Transport again and recommend them to our friends and family. They took the stress out of shipping our vehicle. Wonderful customer service and our driver Kyle was a pleasure to work with. Great service transporting and receiving
Business response:
Happy to provide a stress-free experience. We'll be sure to let Kyle know they did an excellent job!
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,398 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open on Monday at 10:00 a.m.