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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I got a quote from Montway to transport my car, accepted it, and paid them their deposit. They confirmed in writing. It's been almost two weeks and still no shipment. Now they say that they have a carrier ready to pick up my car but I would have to pay them 40% more than their quote. My point of view is that they gave a quote, I agreed and paid them, and they made a commitment to deliver my car for the amount they quoted. Now they want to disregard their commitment and try to charge more instead. An unethical business that d... read more
Business response:
The industry dictates pricing, our job is to present those options to our customers. Because the goal is to get a carrier assigned to transport the vehicle, we offer every transport option to the customer. It is the customer’s decision whether to proceed with that option or not. Working at the quoted price is not an issue, we could continue to seek out a carrier for the quoted price. As stated in our terms and conditions accepted by the customer upon booking is that all dates are estimated. Meaning there is no time frame as ... read more
I was extremely upset about the pickup driver who came with one lady in his truck, he rushed me so much that I couldn’t take much picture of my car, he wanted me to sign the document without any delay. He was extremely rude and unprofessional person and rather I got very scared about my brand new 2019 Audi Q5. I got scared when he said we aren’t responsible for any item that we loss it while transporting, that scared me about my baby car stroller, car seat and car rack. I called multiple times to customer service to know my ... read more
Business response:
Hello Tiwari, we apologize for the inconvenience. Within our terms and conditions and throughout the booking process, Montway transparently communicates with our customers our policies. We provide estimated dates for pick-up and delivery and this is based on thousands of similar shipments, but it is not a guarantee. Delays can occur for many reasons beyond the driver's control. We also inform that personal items are not covered by insurance, and it is 100% their option and decision to leave personal items in the vehicle at t... read more
They would be getting negative stars if i had the option. I have never used a transporter before and I relied on these reviews to choose Montway for my shipping services. Unfortunately I got the raw end of the deal after everything was said and done. I spoke to the Montway reps at least three or four times before committing to using them for their services. I was assured that in the event that something would go wrong I would have a team from Montway that would assist me in alleviating any issues. This was the farthest from ... read more
Business response:
Hello Jason, we apologize for the inconvenience. Our claims team has emailed you all the necessary instructions to proceed with your claim. Unfortunately, we were not provided the requested documentation within the extended window of request so that we could assist with mediation. Our team has provided you with options and is here to answer any questions you may have. Thank you.
If you like to be ignored and lied to, this is your company! Turned my car over for transport on 2 Jan 20, charged for next-day shipment, then after repeated calls, they picked up the car 8-days later. Delivered on time? Not a prayer... but they did take the opportunity to lie to me some more on when the car would arrive. If you're in to being ignored, lied to, and frustrated, the I wish you well in dealing with these thieves. Did not talk to a single person within this company that told me the truth or provided accurate inf... read more
Business response:
Hello Steve, we apologize for the inconvenience. We appreciate the feedback and will audit your order to improve our services. Best regards.
They would be getting negative stars if i had the option. I have never used a transporter before and I relied on these reviews to choose Montway for my shipping services. Unfortunately I got the raw end of the deal after everything was said and done. I spoke to the Montway reps at least three or four times before committing to using them for their services. I was assured that in the event that something would go wrong I would have a team from Montway that would assist me in alleviating any issues. This was the farthest from ... read more
Montway Auto Transport should be ashamed of themselves to boast that they "deliver your vehicle and peace of mind". My experience was extremely stressful and deeply frustrating. I booked an enclosed transport 6-weeks in advance of my intended ship date and provided one-week pick-up window. At the end of the week, they still had not found a carrier and I had a flight out the next day. I asked a Montway Supervisor what would happen if they failed to arrange a carrier before my flight? He told me they would just cancel my order... read more
Business response:
Hello John, We apologize for the inconvenience. Within our terms and conditions and throughout the booking process, Montway transparently communicates with our customers that dates are estimated. While we do provide an estimated range of pick-up based on thousands of similar orders, the dates are not guaranteed as delays can happen for any reason. As the customer expressed there were no other options. We made a recommendation for open transport based on current route availability as to which the customer accepted. And was th... read more
Booked my car thru montway whom contacted beks brothers. Never knew the status of my vehicle for the duration of the LATE shipment. Kept getting revised delivery dates. Neither montway nor beks brothers have kept in contact about tardiness nor damage compensation as promised. Both get ignorant with customers and will hang up on you.
Business response:
Hello Hannah, thank you for providing feedback on your recent transport experience. We do apologize for the inconvenience. Please know that as informed at booking, Montway provides estimated dates for transport based on thousands of similar shipments. But, these dates are not guaranteed as delays can occur for many reasons in auto transport, most beyond the trucker's control. Your order was booked with a first available pick-up date of 11/6. We can confirm the vehicle was loaded on 11/12. The 4th business day of our typical ... read more
Montway referred my transport request out to Diesel Auto Express for my Audi S4 from Georgia to Washington this last December. When the car arrived, the car had no gas. When the car was put on the transport in Georgia, it had over a 1/2 tank. The car has a stage3 build and very fast - it was very apparent the carrier service decided to take my car out for a little spin and burnt the clutch and basically abused the crap out of it. I'm pretty sure they're not even supposed to take the car off the truck. I filed a claim but acc... read more
Business response:
Hello Jason, we're sorry to hear that there was an issue with your service. We indicate as part of our booking confirmation that at the time of pickup and delivery, the customer and Carrier will carefully inspect the vehicle and will both acknowledge the condition of the vehicle. This is done via the Bill of Lading and is the most important document in auto transport, as it acts as both a receipt and an inspection report. Our claims team has reached out to you in order to assist with your reported issue. We ask that you repl... read more
Paid over $500 extra to make sure that auto was picked up on a specific date. Called day before pick-up to find what time this would happen. Was told 6:00pm on the date specified. Received call on that date explaining delay as a result from another pickup. Pick-up would now be at 8:30pm. Hour later received call that it would be dark and pickup would happen next day. Told driver unacceptable pickup had to be that day, was then told pick up would be 11:00pm. A few hours later next call was truck broke down and would not be ab... read more
Business response:
We apologize for the inconvenience with this order and we appreciate you raising this to our attention. We have reached out to the reviewer and provided a resolution to the issues at hand. If the customer has any additional questions, we encourage them to contact us at feedback@montway.com. Thank you.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,398 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open on Monday at 10:00 a.m.