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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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I came to write this review because I was just told for the SECOND time AFTER MY ARRIVAL that I needed to reschedule my appointment. First, I went there last week for my appointment. I filled in all of my forms ahead of time, and I uploaded my insurance information to the portal per their request. I also arrived 20 minutes early still, even with my info uploaded. When I got there, they told me my insurance couldn't be verified. It was right after the new year when my insurance had switched over, so I asked if I could call so... read more
Terrible customer service. Walked in and was immediately assaulted by front desk about something...couldn’t even tell due to the barrage of yelling coming out of her mouth. Treated us horribly so we walked out. Never in a medical clinic have I seen patients treated in such a manner. I own medical clinics and have never even seen an unruly patient treated in such a manner. Lots of options out there. Do yourself a favor and steer clear of Avance.
Business response:
Thank you for your feedback. We set a high standard for ourselves and the safety of our patients and staff is high priority. As a result, all Avance Care locations have posted signage on the front door requesting that no one enter the building, unless they have an appointment. We are happy to accommodate scheduling appointments by phone call as this is the best solution to avoid unnecessary exposure, all while keeping our patients and staff safe. We are unable to find you in our system but welcome the opportunity to speak wi... read more
Advance Care of Durham was a God Send for me for it being open on week ends and close by many stores that I frequent including pharmacy. Problem is there is no dependability of doctors. I have had 3 different ones in the last year with none having stayed more than 3 months at a time. Billing is a mess. Even though I can pay I have been sent to collections already in the less than a year I have been seen there. So sad for me. I have no trust left, though doctors that I had seen were really nice.
Injured my foot this February and after a few weeks of still being in pain decided to get an xray in March to make sure everything was ok. Got an xray, doc said it was all fine and printed off diagnosis papers from the internet (I could have done that and did before coming in) and said it'll just take some more time to heal. Left feeling good about the xray "saying" everything was fine but kind of disappointed with the care/next steps from the doc since I was in pain. Fast forward to this week (December) after still being in... read more
Business response:
Thank you for providing your feedback and letting us know your concerns during your visit. We set a high standard for ourselves, as our patients' safety and satisfaction are high priority. We appreciate you working with our Central Raleigh Office Manager to discuss ways in which we can improve. We have also made the imaging services used during your visit aware of your recent experience and will be handling this issue accordingly. We look forward to providing you continued high-quality, convenient primary care. Yours in h... read more
First rate medical office! Dr Lam is an excellent PCP as she is an excellent diagnostician and has great people skills. She has helped me tremendously to get my diabetes numbers down I only 3 weeks. Very highly recommended.
The Labcorp person taking blood samples is horrible. She dug into my hand several times and gave up. Please retire her. No blood samples were taken and wanted me to come back another time. I never had such a bad experience. She is a nervous person. The person before her was much better.
Business response:
Thank you for providing your feedback and letting us know about your concerns during your visit. We set a high standard for ourselves, as our patients’ safety and satisfaction are high priority. We appreciate you working with our Central Raleigh Office Manager to discuss ways in which we can improve. We have also made LabCorp aware of your recent experience and will be handling this issue accordingly. We look forward to providing you continued high-quality, convenient primary care. Yours in health, Avance Primary Care- Cen... read more
Outstanding primary care provider! Dr. Lam is an amazing diagnostician and I felt very comfortable with her. She is very bright and explains everything you need to know. This whole office is at the the top of their game; no long wait times, efficient staff and pristine office environment. Highly recommended.
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Primary Care- Wake Forest
Providers are great. That being said, the office will not make you aware that the provider you have an appointment with is not in your network. $1800.00 later with a surprise bill. Only way I found out not in our BCBS network was by calling insurance company. There is always a “surprise” bill for something. Never told before being seen. And they will not see you if bill not paid. I feel they are more interested in making money than actually caring about the patient. It’s a racket!
Business response:
Thank you for your feedback and we apologize for your experience. We take pride in exceptional care as well as transparency during all encounters with our patients. We ensure that all accepted insurance is posted at the front desk and our website for patient review. Unfortunately, your insurance had termed at the time of service being referenced and resulted in a $65 balance at the self-pay rate. The Clayton team has reached out to you to discuss this concern more in depth, we welcome you to return their call at 919-553-571... read more
Really not happy with how apex office is treating it's patients. I called them twice to get an appointment for me and my wife are the annual checkup, they put us on hold and don't respond. Frustrated with this took the risk of going to the office to get an appointment. The office staff were simply roaming around instead of seeing me an appointment. Waiting for more than 15 moon and have to come back without appointment since the office Staff was very busy. Hope the doctor would be free then the office staff here because they... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have tried to make outreach to discuss what happened directly, please get in touch with our office manager at (919) 267-5862. If in the future you find yourself in need of high-quality, convenient primary care we welcome the opportunity to serve you.
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 11,628 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.