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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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Can not get appointment ,no return calls ! Website appointments scheduler a joke and does not work ! Sad !
Felt Doc evaluated my condition and explained the situation and his plan for treatment very well. Girls in front office were polte and helpful. Thank you
My experience at Avance Care is usually excellent! I never write reviews about my experience...however, this past year the service level has gone down tremendously! I have to say something!!! Dr. Tank, and PA Chris are the best! The problems in the office is the staff, front desk, and back office staff since Avance Care has taken over the office. I have referred many friends and co-workers to this office, and we call have experienced the same behavior lately. I have been taking the same meds for the pass two years. Lately I... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We welcome the opportunity to discuss your concerns and experience in depth. Please contact the office manager at 919-553-5711. Yours in health, Avance Care Clayton
This is for the Briar Creek office. Som of the most incompetent staff I have ever come across. They never call back and they do not look into situations they say they will. They made me sicker- not healthier.
The pop stripped dwn version of Hippocrtc Oath is poorly quoted.From Greek translation:"I will follow that SYSTEM OF REGIMEN which,according to my ability and judgement,I consider beneficial for my patients,and abstain from whatever is deleterious...to know the antecedents and the present...with two special objects in view...to do good or to do no harm."("first" not in original) I state specifically why I believe my Avance Care did significant harm and be devastating if the final diag and recs had been followed.AC's manner... read more
ONe of the worst services ever. Saw PA twice paid $30 each time. Week 3 still coughing. Asked for a call back (SUnday @ 9:20 a.m. ) girl took notes on what was going on - I asked if i could not pay another copay (and i said was negative on covid test). that my history has always been broncitus. I can't sleep wake up every 4 hours. Sundays they close at 3 pm. I called at 2:20 p.m. and she said you made an appt at another location no need to follow up. The girl JESSICA was extremely rude and had me escalate. SHE DOESN... read more
My primary doctor Carlos cano is a great physician I will definitely recommend him
Carlos cano is a great physician I will definitely recommend him
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care - Durham
I showed up at 2:50 for a 3 o’clock appointment. I sat in the waiting room for over 30 minutes before I decided to get up and ask what was going on. It took another five minutes to get an answer that the doctor would be with me in another 30 minutes for a 3 o’clock appointment. I asked for $100 refund because I was not going to wait an hour to get my physical/check up. I have never had to pay upfront before ever seeing the doctor. I will not be coming back to this place. Seemed like everyone was running around with their hea... read more
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We would appreciate the opportunity to discuss your experience in depth and learn ways in which we can improve. Please contact the office manager at 919-554-0177. Yours in health, Avance Care - Wake Forest
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 11,628 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.