This profile has been claimed by the business owner or representative.
Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
Get directions
Doctor i choose online wasnt one attended me The person drew my blood was harsh no customer service My prescriptions came late.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mrs Josephine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 747-3033 and our team will be happy to help you out. Yours in health, Avance Care Northeast Raleigh
I scheduled a virtual appointment because I got COVID for the second time and I have asthma. After my appointment with the nurse and after the office business hours I received a message saying I had to contact avance care and provide my mailing to get my prescription. I am waiting the office opens again to get my prescription and while this happens I am getting worse without a fast treatment. I’m very disappointed because when I most need avance care wasn’t fast and accurate enough.
Business response:
Thank you for providing your feedback and letting us know about this issue, Hellen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 322-4722 and our team will be happy to help you out. Yours in health, Avance Care Central Raleigh
Four+ phone calls all with different information to get a signature on a physical form, followed by a "required" provider visit for the provider to listen to my son's heartbeat whilst he had a full EEG two weeks earlier and this information was provided to the office. Office staff says he has to have a chest xray and meningitis B vax but then the story changes during the four calls. Very unorganized. 2:20 appt that was confirmed on two calls ends up taking over an hour in the office. We are considering changing practices for... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jennifer and Kevin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 234-1577 and our team will be happy to help you out. Yours in health, Avance Care West Cary
You need to speed up your process for getting a referral to a patient to go to another doctor.
Business response:
Thank you for providing your feedback and letting us know about this issue, James. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 578-7008 and our team will be happy to help you out. Yours in health, Avance Care Northwest Raleigh
You make an appointment and it doesn't really matter people walk in after you and leave before even being seen. 12:30 pm appointment never saw me walked out after making sure I got my refund. Unless you can wait all day would not recommend.
Business response:
Thank you for providing your feedback and letting us know about this issue, D. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 552-9952 and our team will be happy to help you out. Yours in health, Avance Care Holly Springs
Dr. Brown told me he would get my pronouns wrong on first visit, provided me incorrect dosage on an hrt prescription, and forgot (his words) to tell me about a med that could have stopped undesired permanent changes to my body until 6 weeks after the fact when they had already begun. I addressed all of these things with him in-person and received no accountability. after reporting them in my patient feedback an auto reply said someone would reach out to me but no one did. do not recommend (staff was great tho).
Business response:
Thank you for providing your feedback and letting us know your concerns. We set a high standard for ourselves, as our patients' safety and satisfaction are high priority. We do welcome the opportunity to discuss this with you in depth. Please contact the Midtown office at 980.375.0550. If you are looking for high quality care in the future, we welcome the opportunity to serve you. Yours in health, Avance Care Midtown
I keep coming back after bad scheduling experiences because I’ve had good providers. I’m done now. I don’t believe my new doc was able to invest the time nor rewarded for curiosity. I came home feeling frustrated and unseen. Also feel like there might be a serious issue that could be overlooked because a system that seems to be based on quantity and not quality of work. I was given pain killer medication, and my blood work was not reviewed!
Business response:
Thank you for providing your feedback and letting us know your concerns. We set a high standard for ourselves, as our patients' safety and satisfaction are high priority. We do welcome the opportunity to discuss this with you in depth. Please contact the Central Raleigh office at 919.322.4722. If you are looking for high quality care in the future, we welcome the opportunity to serve you. Yours in health, Avance Care Central Raleigh
I have been a patient at avance northeast for a while now, always a great experience. I recently visited Knightdale, a great experience. April 30 was my first time visiting Wake Forest and it was the worst ever. I was met with a rude receptionist who insisted I immediately exit to my vehicle due to my symptoms (severe cough and soar throat). She claimed she left me a voicemail which I still have not received. I get covid precautions but I did not expect to have my entire visit done out of my vehicle especially after I inform... read more
Business response:
Thank you for providing your feedback and letting us know your concerns. We set a high standard for ourselves, as our patients' safety and satisfaction are high priority. We do welcome the opportunity to discuss this with you in depth. Please contact the Wake forest office at 919.554.0177. If you are looking for high quality care in the future, we welcome the opportunity to serve you. Yours in health, Avance Care Wake Forest
Got me in quickly even though I was a new patient. Jeremy…amazing. Miquel also fantastic. Location is perfectly located in the heart of Fuquay. Lucille is so sweet and a gorgeous black woman whose name I didn’t get, they all made me feel welcome and at ease.
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care Fuquay Varina
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 11,628 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.