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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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I was told one price and paid in full during my visit. A month later they decided to increase it and run tests without my permission then charged my card. If you pay out of pocket beware that they will take advantage and rip you off
Business response:
Thank you for your feedback. We take pride in transparency with our patients and the services we provide including self-pay rates. As a result, self-pay fees are posted online and inside Avance Care locations and confirmed before processing any payments . We welcome the opportunity to discuss your concerns in depth. Please contact Righteous, the office manager, at 919-679-3177. Yours in health, Avance Care - Knightdale
I am very appreciative of how much Dr. Patkar has educated me as a patient. I feel more responsible for my overall health as a result of our visits. I also appreciate that the visits are not only about my medication. Dr. Patkar's approach to mental health incorporates many other aspects of life that help create meaning and purpose. He always shows genuine concern during our visits. I never feel that he is going through the motions or rushing in order to get to the next thing he has to do. His questions always reflect informa... read more
I am very appreciative of how much Dr. Patkar has educated me as a patient. I feel more responsible for my overall health as a result of our visits. I also appreciate that the visits are not only about my medication. Dr. Patkar's approach to mental health incorporates many other aspects of life that help create meaning and purpose. He always shows genuine concern during our visits. I never feel that he is going through the motions or rushing in order to get to the next thing he has to do. His questions always reflect informa... read more
We are Long time patients of Dr Burton there who is out on medical leave. We recently asked for a prescriptions for Hydroxychlorequine and Ivermecton for possible use if needed while we are traveling away from home in our RV. I made one request by phone message; we got no response. One request was in person while my wife was undergoing a physical exam. The Doctor said there was limited research on Hydroxy so he couldn't prescribe it --yet it has been used for over 50 years and has been proven highly successfully by doctor... read more
the receptionist very good person very friendly, but after waiting more than an hour, 5 minutes talking with doctor tishira brewinton for a refill of pills, my bill was $ 183 dollars, they said that only for the visit they charge $ 150, very disappointed for the bad service and for not respecting the schedule. I do not recommend it, very expensive.
Business response:
Thank you for your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We welcome the opportunity to discuss your concerns in depth. Please call the office manager at 919-679-3177. Yours in health, Avance Primary Care - Knightdale
I called to try to make an appointment for my wife. She tested positive for Covid.She has cough. We have 4 month old baby that she is breastfeeding. They told me they don’t take patients with Covid they she had to talk with doctor over video call. I said again that she got cough and I would like to doctor listen her lungs. I was told that if doctor will establish over phone if she needs her lungs to be checked to come over and wait in parking lot in a car that doctor will come to the car and check her lungs. Really??? This ... read more
Avance Care Over charged me for a Covid Test and refused to file it with my insurance even though my insurance assured me it was 100% covered. They then proceeded to send me to collections and refused to remove the late/collection fee even though it was their fault for not filing the claim properly and not letting me know they weren't filing the claim with my insurance.
Business response:
Thank you for your feedback. We take pride in exceptional care as well as transparency during all encounters with our patients. The staff at the Northwest location, where you were seen, attempted to call you multiple times to receive updated insurance information. Our team also sends out 7-8 contact attempts through 3 modalities before turning over to collections. The Northwest office manager has attempted to reach you directly and welcome you to call the billing department at 919-237-1337 to resolve this issue. If in the fu... read more
We visited this hospital for a blood titer for my son. Dr. Delbono and the nurse were great. However, the women who tried to draw his blood were TERRIBLE. I understand that it is difficult to take blood from a child, but they were unprofessional and uncaring my son. They could not take any blood from him, and blamed him for their mistakes (moved a lot and not well hydrated). Of course he was crying during blood collection, but he did not move much and was not dehydrated! Very disappointed.
Business response:
Thank you for providing your feedback and letting us know about your concerns during your child's visit. We set a high standard for ourselves, as our patients’ safety and satisfaction are high priority. We have made LabCorp aware of your recent experience and will be handling this issue accordingly. If you have any questions or would like to discuss this in depth, we welcome the opportunity to speak with you directly. Please call the Central Raleigh office manager at 919-322-4722. We look forward to providing you high-qualit... read more
I had an awful experience here. I would not reccomend.
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 11,628 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.