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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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I was seen by a medical professional at the Garner location this year and was not told that I had stage 1 hypertension after my physical, during an ER visit recently, I am at stage 2; if I had been told about my hypertension during my physical I would have taken action. This and the lack of professionalism is why I’ll never go back to this medical center.
It took me 1.5 months of phone tag and canceled appointments to finally get an appointment.
The appointment felt rushed. It seemed as they were set on provided the bare minimum standard of care. As a 30 year old man, I asked to get my hormones checked as part of my wellness and was told it wasn’t included. I got charged $150 extra for that even though they were already drawing blood for other tests as part of my wellness exam. Every other provider I have been to has included that as part of well exam. After I was charged. I called my insurance to see if the hormone test could have been included in my wellness exam.... read more
Not at all responsible in sending prescriptions to the pharmacy
I am very unhappy with the lack of communication between the front deck and the providers. I left messages four times with the front desk and never received a call back. I was told that the messages went to another doctor and all this time my daughter has been waiting for her medication to be filled, and when we made an appointment and waited an hour, we were told that they never received the medical records from her previous doctor. This is something they should have told us when I called four different times, waiting for ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Sean. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Yours in health, Avance Care Holly Springs
I was just on the phone with Avance location on Ramble Way in Raleigh, and was on hold for 25 minutes before I hung up. I wanted to see just how long I would be on hold. When I called back, I was put on hold again. Once the receptionist got back on the line I told her that I was on hold for 25 minutes. She didn't apologize at all, just immediately said something to the effect of "How can I help you," with a bit of attitude in her voice. If patients are going to be put on hold for nearly half an hour and then be met with at... read more
Business response:
Thank you for providing your feedback and bringing your concerns to our attention. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are actively hiring support staff to ensure that we continue to provide accessible and high-quality care to our patients. Yours in health, Avance Care Northeast Raleigh
I like to give them 0 star as they are doing kind of blackmailing for the prescription refill. They ask you to go for unnecessary tests every quarter for approval of refills.
Business response:
Thank you for providing your feedback and letting us know about this issue, Arshad. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 655-1000 and our team will be happy to help you out. Yours in health, Avance Care Morrisville
Difficult to get medical records. They made multiple claims of sending to my new doc, but was never received. I finally came in person and was treated like I was asking for top secret info. Had to fill the form out twice because the ?woman? didn't like how I filled it out. Jumping through hoops for MY data, filling out forms that prove nothing about who I actually am. These people don't know me and release info without looking at any identification. Several people working here can't even figure out their own identity. They ... read more
I have been sick for nearly one month with RSV and a rheumatoid arthritis flare. Stacey Clark prescribed several medications to aid in the relief of my two complicated health issues. Finally, I have gotten some relief.
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 11,628 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.