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Aviara Healthcare Center
- Nursing home
- Encinitas, CA
About this business
Location details
944 Regal Rd, Encinitas, CA, 92024, United States
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THIS IS A NEGATIVE -Beyond horrific! My mother (88 yrs) was placed here after breaking her leg through Kaiser. The rehab therapists are beyond superb in stark contrast to nursing/personal. The first two days when she needed to go to the bathroom she was told "you have a diaper on go in it!" Her nurse, upon admission, Maria has worked 3 doubles (that I know of) and trust me it shows...Hobart, forgetful and simply mean. THREE TIMES in 2 weeks she was left on top of bed w blanket and same clothes on since the day before! The... read more
Business response:
Hi Joann, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at 760-213-6704. Thank you, Bill, Administrator
Worst health experience ever! I was originally signed up to go directly home after knee replacement surgery but due to complications was sent to Aviara to recover more thoroughly before going home. Although greeted by several staff members when I first arrived, I was left alone in my room for several hours and was not given pain medication for 6 hours - nurses fought amongst themselves in my room, were rude to me, the response time was up to 45 minutes (sometimes longer) when I rang for assistance - and the misery continued... read more
Business response:
Dear Terry, We appreciate and value your feedback and apologize for your poor experience. A member of our team reached out today and left a message. We'd like to make sure we completely understand your concerns and can learn from them. In addition, we will follow up with the Home Health agency regarding them obtaining appropriate signatures in the future. Please do not hesitate to call me directly at 760-213-6704 as we take any and all concerns seriously. Again thank you for your time. Bill Adams, Administrator
Horrible. My father went in after an ICU hospital stay and was still in need of care and monitoring. That doesn't happen at Aviara. They have pleasant enough aides coming in once in a while, but professionals are few and far between and nothing is monitored. Right after they admitted him they put another patient in his room that was coughing/hacking nonstop. We voiced concern over it being contagious in my father's very weak condition and they said the guy wasn't contagious. Then they came in to do a Tuberculosis test on t... read more
Business response:
Dear Jean D., We appreciate your comments and would really like the opportunity to discuss this further. I would like to be able to review things in detail and make sure we both have all the correct information. We take pride in our care and want to give everyone the best possible service. Please do not hesitate to call me at 760-213-6704. Bill Adams, Administrator
Since the rating system doesn't allow 0 stars, I will give the one star to Jordan (CNA), Jennifer in admissions and Dawn the weekend manager, and some of the physical therapy and occupational staff. Shame on Scripps, Medicare and some other medical insurances/hospitals that recommend this place. If at all possible, do NOT let your loved one stay here. My mom had a 14 day stay here to rehabilitate from early onset of pneumonia and a urinary tract infection. Upon entering the facility, beyond the lobby, one can see how unc... read more
Business response:
Dear Lisa, We appreciate and welcome your feedback and comments--we take any and all feedback seriously. Thank you also for speaking to our Social Worker yesterday, I apologize that all of your concerns were not addressed. I will try and reach you again today, thanks! Bill Adams, Administrator
I wish I could give this place 0 stars. First off, If you send your loved one here expect to care for them yourself. Every Time we went to visit we had to change his diaper or move him up or put cream on him. Secondly, because my dad is hispanic and speaks Spanish, they just assume he is on Medicare and had done his paperwork all wrong. My dad has the best private insurance you can get since my mother works for the state. The nursing staff was absolutely horrendous. He developed a massive rash and ringworm on his back side... read more
Business response:
Dear Janice, I was so sorry to see your review as we take pride in the care of all our patients. I apologize for your family's experience and appreciate the time you spent with our team on the phone yesterday. Your feedback for improvement is helpful and we will pass on the kind words you shared to the staff. Please feel free to contact me on my cell at 760-213-6704 if you'd like to discuss further. Thank you! Bill Adams, Administrator
This review is way past due but. It looks like it hasn't improved since I was there. I had bililateral knee replacements about 5 years ago and since I live alone, went to Aviara for care and knee rehab. I gave 2 stars for the great psyical therapist, Bill. He was the best! The rehabilltion section was wonderful, huge room with lots of skilled pt's!! Now the rooms and service is terrible. Would never put an elderly person there. I was only 55 yrs old so I could speak my mind and would have to get my walker and track down a... read more
Business response:
Dear Lorrie W, I want to sincerely apologize that you were not satisfied with your experience. Since your visit in 2011, the team and I here at Aviara have been focused on making continual improvements to the patient experience. We take each patient's individual needs very seriously. Please reach out to me on my cell at 760-213-6704, as I would appreciate the opportunity to further discuss your concerns. Bill Adams, Administrator
This was probably one of the worst experiences of my life involving health. I was taking here after major knee replacement surgery as I had no one at home to care for me. So on day three after leaving the hospital, I was taken into a room that was very warm, and had a older roommate, which I expected. It was hard but I was able to get all of my things put away and asked for another pillow. A very nice gentleman was very helpful and once I finally got into bed and settled he came back into the room and announced that I wa... read more
Business response:
Linda J, First I want to apologize about your night stay. This is unusual and I am sorry we could not find you a quieter room. Thank you for your feedback. Bill Adams, Administrator
First the good. Case Manager and Speech Therapist are the best. Very caring and professional. And that's it for the good. The nursing care at this facility is shockingly bad. It's too bad, because individually the staff seems to have their heart in the right place. But the execution is horrible. My grandmother was unfortunate enough to have been placed here for three weeks before coming home on hospice. I flew in from out of town and spent hours with her every day for a week. So my review is not based on a quick v... read more
Business response:
Laurel, I am very sorry and alarmed to read your comments. Unfortunately my Director of Nurses and I were not aware of the disappointing care you experienced so we would like to speak to you and your father. Please reach out to me at your earliest convenience on my cell phone at 760-213-6704 so we can discuss your concerns further. Bill Adams, Administrator
My mom spent a week here. Seemed ok, my first impression was clean, nice looking, very much a hospital feel. She is 90 and came there after a week stay at Palomar for a urinary track infection and anemia. They did 'rehab' for her and declared her fit to leave. As soon as she got home, she complained of stomach pain and painful urination. 'FOUR' hours after being released from this place she has to go back to the ER for a 'severe urinary track infection'. God only knows how sick she would have been IF she had stayed lon... read more
Frequently asked questions about Aviara Healthcare Center
How is Aviara Healthcare Center rated?
Aviara Healthcare Center has a 3.8 star rating with 220 reviews.
When is Aviara Healthcare Center open?
Aviara Healthcare Center is open now. It is open 24/7.