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Avila
- Apartments
- Waco, TX
About this business
Location details
5000 Sanger Ave, Waco, TX, 76710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter So far not been to good. Was told amount to have moved in last Friday that was wrong. And after I thought all was good and look at the place nothing like I thought it would been but have no choose now
Verified Renter Security and safety are an issue. Tenant upstairs constantly allowing homeless people into her apartment. Don’t feel safe walking pet or even leaving my apartment.
Verified Renter Best experience we've had. Its Peace and Quiet. I would recommend this place to everyone. I have some church people that are looking for a good place. thank you God bless
Verified Renter Had a few issues but overall it is good. Hot water was lukewarm warm, stove is unacceptable( dirty under oven handle and can’t read the temperature gauges on front, several cabinets painted shut and haven’t been able to open.) Tenants do not clean up after pets, unable to use laundry room as no instructions on how to use as machines don’t take quarters.
Verified Renter Staff has been very helpful, but there were things I had problems with in the unit right as I moved in. I received the wrong mailbox key, one of the showers in my unit does not get get hot, and there were roaches the day I moved in. The washer and dryer work great, I had no issues getting WIFI, and I like the amount of storage.
Business response:
Avery, thank you for your thoughtful review. We are glad you have enjoyed aspects like the storage, appliances, and Wi-Fi, and we are grateful for your recognition of the helpfulness of our team. We also value your candid comments regarding your move-in experience, and we invite you to connect with us so we may review those matters. Your observations are important in helping us ensure your time in the community is to your expectations.
Verified Renter Not a very good experience , I was placed in a one bedroom apartment when I’d signed a lease for a 2br with upgrades…. Months later I was placed in a 2br but not with upgrades . I also had to be the exterminator getting rid of 2 rats that were in the apartment on arrival but still had to pay for the exterminator fee…. I am very disappointed
Business response:
Thank you for reaching out to us, Jamika. We aim to accommodate resident requests and provide pest-free apartment homes, and we regret that you feel dissatisfied with your experience. We would like to connect with you to discuss your situation directly and ensure you are comfortable in your home. Please email us at avilamgr@tamresidential.com when you have a moment.
HORRIBLE STAFF DON’T STAY HERE!! I just moved in a little over a month ago and have already had 2 major issues with the leasing agents. First, after I was shown an apartment to move into, they wrote down a price and told me it was available immediately and I could take a day to decide. . The next day when I told them I would take it, they tried to up the price an extra 50 buck :/ 2. The lock on my door was damaged. I called them in a Friday and spoke to an agent who said they’d have it fixed the same day. Nevertheless, I had... read more
Don’t park your car here I’ve lived at Avila for 11 months. During that 11 months the water has been shut off numerous times due to busted pipes, large cracks have started to appear in my walls, the floor in the dining room is sinking in and has separated from the baseboards. Chris the manager explained to me “that’s what happens with old buildings”. Aside from those issues my car has been damaged in the parking lot not once not twice but THREE times. When I filed the police report management told the officer that there are ... read more
Business response:
We would like to extend our sincerest apologies. We hope you will give us the opportunity to discuss the issues further. You can reach out to us by phone at 254-772-0220 or by email at avilamgr@citygatepg.com. Thank you, we look forward to hearing from you.
Horrible I lived at this property for a couple of months and I felt like they treated me and my family horrible. So we are all human, and not ever check falls on the first, so went my wife went to tell them about the issue it was ok. Tell me why a week later, the constable come and knock on our door to hand is papers saying we owe an amount to the apartment for 75$ and more. Not only that the changes racked an extra 300 dollars because of court fee and constable fees. We stay right next to the office, they could put a note o... read more
Business response:
Since this review is anonymous and we can’t look up your information, we can’t fully address this issue. We try our best to work with all residents with rent but sometimes it is out of hands if the balance gets too high.
Frequently asked questions about Avila
How is Avila rated?
Avila has a 4.1 star rating with 400 reviews.
When is Avila open?
Avila is open now. It will close at 6:00 p.m.