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Avila
- Apartments
- Waco, TX
About this business
Location details
5000 Sanger Ave, Waco, TX, 76710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Not a very good experience , I was placed in a one bedroom apartment when I’d signed a lease for a 2br with upgrades…. Months later I was placed in a 2br but not with upgrades . I also had to be the exterminator getting rid of 2 rats that were in the apartment on arrival but still had to pay for the exterminator fee…. I am very disappointed
Business response:
Thank you for reaching out to us, Jamika. We aim to accommodate resident requests and provide pest-free apartment homes, and we regret that you feel dissatisfied with your experience. We would like to connect with you to discuss your situation directly and ensure you are comfortable in your home. Please email us at avilamgr@tamresidential.com when you have a moment.
HORRIBLE STAFF DON’T STAY HERE!! I just moved in a little over a month ago and have already had 2 major issues with the leasing agents. First, after I was shown an apartment to move into, they wrote down a price and told me it was available immediately and I could take a day to decide. . The next day when I told them I would take it, they tried to up the price an extra 50 buck :/ 2. The lock on my door was damaged. I called them in a Friday and spoke to an agent who said they’d have it fixed the same day. Nevertheless, I had... read more
Don’t park your car here I’ve lived at Avila for 11 months. During that 11 months the water has been shut off numerous times due to busted pipes, large cracks have started to appear in my walls, the floor in the dining room is sinking in and has separated from the baseboards. Chris the manager explained to me “that’s what happens with old buildings”. Aside from those issues my car has been damaged in the parking lot not once not twice but THREE times. When I filed the police report management told the officer that there are ... read more
Business response:
We would like to extend our sincerest apologies. We hope you will give us the opportunity to discuss the issues further. You can reach out to us by phone at 254-772-0220 or by email at avilamgr@citygatepg.com. Thank you, we look forward to hearing from you.
Horrible I lived at this property for a couple of months and I felt like they treated me and my family horrible. So we are all human, and not ever check falls on the first, so went my wife went to tell them about the issue it was ok. Tell me why a week later, the constable come and knock on our door to hand is papers saying we owe an amount to the apartment for 75$ and more. Not only that the changes racked an extra 300 dollars because of court fee and constable fees. We stay right next to the office, they could put a note o... read more
Business response:
Since this review is anonymous and we can’t look up your information, we can’t fully address this issue. We try our best to work with all residents with rent but sometimes it is out of hands if the balance gets too high.
Horrible place to live!! I absolutely HATE this place!!! They do not make sure the people living here are happy and taken care of and they do not take care of complaints!! They are very rude people and do not care about the people that live here!!! I will not recommend this place to anyone!!! I've had way too many issues from my apartment itself to the people upstairs. I have called the cops for noise complaints multiple times and the managers do absolutely nothing!!!
Business response:
We are very sorry your experience at Avila was not pleasant. We appreciate your feedback and are working very hard to improve overall.
Exterior touch ups don't hide the problems inside We lived at these apartments for a few years, and between us and some friends we lived in 5 units. The first unit we personally lived in was great, upstairs 1 bedroom. But the stairs are incredibly unsafe in winter due to icing over. Our second apartment (2 bedroom) flooded terribly from an upstairs tenant's toilet overflow, and nothing was done to fix it - they didn't even replace the carpet... just put a single industrial fan in. So mold became an issue. Then our air condit... read more
Business response:
We are very sorry your experience at Avila was not pleasant. We appreciate your feedback and are working very hard to improve overall.
Maintenance is horrible I am only not rating this place a one because of the friendly staff: I have been living in Avila or Sanger Oaks for a year now and I am happy to say that I am leaving. During my stay here the bathroom roof has been leaking on and off and the only excuse they can give me is its from someone leaving there water running above us; it has yet to be fixed. Not to mention they cut the water off constantly from 9am-6pm for "repairs" are u kidding me. Plus the water heater makes a extremely loud noise if the h... read more
Business response:
Since this review is anonymous and we can’t look up your information, we can’t fully address this issue. There are a few instances where the water had to be shut off for repairs made for the full renovation we are undergoing. We make every effort to notify the residents if it is an emergency situation via email. Please stop by our office or contact us at 254-772-0220 if you would like to discuss it further.
Very Bad. I have lived at Sanger Oaks (Avila) for over six months and for the last four months we have been dealing with a very strong pet odor from the neighbor who lets their dog use their entire apartment for a bathroom. The smell is coming thru the wall into our apartment. I have notified maintenance and management numerous times and have been told that they would take care of it and that the neighbor would be moving out at the beginning of May which was a lie. Management obviously does not care if they make their tenant... read more
Frequently asked questions about Avila
How is Avila rated?
Avila has a 4.1 star rating with 384 reviews.
When is Avila open?
Avila is open now. It will close at 6:00 p.m.