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Avondale Toyota
- Car Dealers
- Avondale, AZ
About this business
Location details
10005 Papago Fwy, Avondale, AZ, 85323, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I wonder what other service I'm paying for but not receiving After my first visit, I had to call back to get instructions on how to reset my change oil reminder. After that expearance I decided to go elsewhere. The next time I decided to give you guys another chance, unfortunately with the very same results, however this time I just looked it up myself. With the time and travel to 16st, and out of connivance, I decided to give you guys one more chance, big mistake! It only took me 10min to get home to see that my tires hadn'... read more
Business response:
We appreciate your feedback. Your opinion is important to us and we would like to hear more about your service experience. Please contact our Service Manager Cejay at (623) 936-7712 or csommer@avondaletoyota.com. If you prefer, send us a private message with your contact information and we will have Cejay contact you. Sincerely, Your Friends At Avondale Toyota
Did not disclose the brand new car we purchased had been in We purchased a 2010 Corolla on 8/20/2010 from Avondale Toyota. We just used it as a trade in on a new Honda. When the dealership was negotiating with us on a trade in value they ran a car fax report on the Toyota and it showed an accident report from 8/11/2010. This was before we purchased the car. By law they are supposed to disclose this to the buyer (me) which they did not. It ended up hurting the trade in value.
Business response:
Thank you for the feedback. Your opinion is important to us and we would like to hear more about your concern. We would like more details so that we may better assist you. If you will send us a private message with your contact information we will have a manager contact you directly. If you prefer to contact us, please reach out to our General Sales Manager Rob Knapp at (623) 936-7700 or rknapp@avondaletoyota.com We look forward to hearing from you. Rest assured we will do anything we can to make things right. Sincerely, You... read more
Work done after complaint. salesman and service person unreliable when called to setup service call for repair on my 2003 buick lesabre. fuel sending unit went out and radiator full of oily gunk all before the 15 day warranty, and now its too late because the salesman and the service person didn't call back to setup appointment. this is the second vehicle I bought from the and looks like the last. thanks Avondale Toyota for poor after sale service. bought on 9\03\2016 after reading my post,dealer contacted me to have the wor... read more
Business response:
Dear m1234, We appreciate your feedback. It sounds like we dropped the ball. Your opinion is important to us and we would like to hear more about your experience in order to enhance our operating procedures. Please contact our Service Manager Cejay at (623) 936-7712 or csommer@avondaletoyota.com. Or send us a private message with your contact information and we will have Cejay contact you. Sincerely, Your Friends At Avondale Toyota
Taken advantage of!!! so just under a year ago we we searching for a vehicle to fit our family of 6 in an the car we had had been totaled. We had about 2000$ to put down an we also had a co signer. We went to Toyota avondale one day and couldn't find anything in our budget. Went back the following weekend and dealt with a sales person by the name of Sean hornbeck who was gone shortly after we got our van. There was nothing on the lot for us an we were discouraged then Sean said we can check one more spot behind the gates so ... read more
Business response:
Ashley, Thank you for taking the time to share your experience, we value your feedback and your opinion is important to us. We would like the opportunity to meet with you and address your concerns. We strongly feel we can come to a resolution that exceeds your expectations and will make you confident you chose the right place to do business. We look forward to meeting with you. Sincerely, John Rondeau Used Car Director 480-285-6833
Absolute worst SERVICE If I were able to post less than a star I would. Absolute worst service I have ever encountered. Do not recommend this "service" to anyone. The power steering went out on my 2014 tundra with only 16k miles. I took it in and later received a phone call from mike roller informing me that warranty would not cover it and that I would have to pay out of pocket. I could not believe what he told me. That is the sole reason I purchased a new truck. I was not happy to say the least, so I filed a complaint with ... read more
Business response:
Thank you for your feedback regarding your recent experience at Avondale Toyota. We take great pride in our customers experience, but at times we miss that expectation and have to reassess our procedures and processes. Your comments are taken very seriously and we have been in communication with the appropriate individuals at Toyota Motors Sales regarding your situation. In regards to your concerns, warranty claims must be authorized by the factory in order for us to complete the designated work, and due to circumstances tha... read more
Car dealer Was busy. So I was trying to negotiate over the phone to purchase a car. Dealer didn't have time for me. Gave him my info. Over the phone. Called me back but did take the time negotiate with me. Thanks Toyota for the hospitality!
Business response:
Dear Valued Customer: Our apologies for not providing you the service you deserve. Please contact me directly at (623) 936-7710 so we can discuss your concerns and find a long term solution for you and future customers. Rob Ginis General Manager Avondale Toyota//Scion
I was treated horribly Sure the sales people are great but lets talk maintenance; this is somewhat lengthy but ask you to please read.... My husband and I bought a brand new 2011 Toyota 4runner &a 2010 Toyota Tundra off of the Avondale Toyota dealership. The sales people were awesome. Then at 37,000 miles white smoke began to pour out of my exhaust so we took it in. There were no dash lights or anything on. So we give the keys to Toyota & we get a phone call back a couple of days later saying that the engine is full of sludg... read more
Treated like we were idiots. Caught Scott in many lies and didn't give us what we asked for. Made us feel uncomfortable. Dealership was excellent other than our experience with Scott.
poor customer service The way he talked down to me was uncalled for. John acted as if the sale didn't matter to him. I will not be coming back to this dealership.
Business response:
Ersh72, I am deeply sorry to hear about your recent experience at Avondale Toyota. We pride ourselves on going out of the way to make our customers feel at home, so your comments are very concerning. I would like to discuss with you further, so please email or call me at rginis@avondaletoyota.com or (623) 936-7700. Rob Ginis General Manager Avondale Toyota//Scion
Frequently asked questions about Avondale Toyota
How is Avondale Toyota rated?
Avondale Toyota has a 4.6 star rating with 11,863 reviews.
When is Avondale Toyota open?
Avondale Toyota is closed now. It will open at 8:00 a.m.