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Avondale Toyota
- Car Dealers
- Avondale, AZ
About this business
Location details
10005 Papago Fwy, Avondale, AZ, 85323, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
We had a great experience with Avondale Toyota! As first time car buyers, we were apprehensive about the prospect of being in a "pressure cooker" situation. However, our salesperson, Mark treated us very well and with utmost honesty. We only had to deal with him and there was not any going back and forth between him and a manager. They paid top dollar for the trade in and found a car that met our exact specifications. We will continue to do business with Avondale Toyota.
I was fraudulently sold a certified preowned 4runner from the dealership. The vehicle was missing a headlight bulb and had non-working headlights. It was not legal to drive on the public roadways due to this fact. I had to have another Toyota dealership look over the vehicle and they found numerous issues, including a leaking shock and cracked drive belt, proving that they did not complete Toyotas 160 point certification process and pushed the certification documents to sell this vehicle at a premium price. When asked about ... read more
Business response:
Hi Freddy, we are terribly sorry about your recent experience. After buying multiple vehicles from us we are sure you know this is not the level of service we strive to provide. We are glad we were able to fix the mistake immediately and hope you are riding comfortable in your vehicle after the repair was performed and the installation of your preferred suspension. Please feel free to reach out anytime directly at (623)936-7793. - Jonathan Garcia
I bought a 2020 Toyota sequoia 66,500 miles . Cpo certified pre owned gold package . I live out state had vehicle shipped to me. .This is the list of things I wasn’t told to me from before purchase . I did ask about maintenance and said we have maintained records and schedule maintenance was done . 1.windshield had 2 cracks and pitting all around line of site . . I complained They said they would pay my deductible lucky to them my deductible was $100.000 still had use my insurance. 2.the plastic radar cover tabs where broken... read more
Business response:
We are sorry about the experience and we're happy that we were able to speak to you further on your concerns. Please do not hesitate to reach out to me directly for any other concerns you may have. Sincerely, Jonathan Garcia Customer Relations Manager
Avondale Toyota is horrible. Bought new 2025 Camry and tire light was on when I left. Antonio Martinez said it was condensation and would go away. It didn't. Scheduled an appointment and waited 3 hours for the to tell me it was a nail and they would not fix. Only 75 miles on the car. Antonio Martinez promises the world and just shrugs about this issue. Disgusting. I am elderly and feel I was taken advantage of. Had looked at and no nail. Now all other tire sensors won't go off. They do not care.
Business response:
Hi Hobart, thank you for taking the time to speak to our Service Manager, Cejay Hartsock. We appreciate the opportunity to resolve your concern and hope to earn back your faith in us. Since your vehicle will be here shortly Cejay will be in direct contact with you, please do not hesitate to reach out to him with any questions or concerns. Cejay Hartsock, Service Manager, (623)936-7712
Made an appointment with Avondale Toyota this morning for 9 am oil change. I am there at 8:45 am I walked away very disappointed with the service, which there was NONE. I waited until 11 am text my serviced advisor (Michael) no response, I then went to his desk, @ 11:30 wasn't there, finally he shows up, I asked him if my Highlander is ready, tells me he doesn't know and walks out to find out. Comes back and tells me I am next in line, mind you it's now 11:42 (time stamped on bottom of my no work accomplished receipt) I have... read more
Business response:
Hi LeeRoy, we are sorry to hear about about how your recent experience went. We apologize for any inconvenience we caused. I had tried to contact you and left you a voicemail. Please do not hesitate to reach out to me directly at (623)936-7793 so we can work on a resolution together. -Jonathan Garcia (Customer Relations Manager)
I am writing to express my concerns regarding the service capacity at your dealership. It has come to my attention that the volume of service requests you receive is overwhelming, and as a result, the quality of service has significantly declined. This issue is particularly evident when it comes to routine maintenance tasks, such as oil changes. I have noticed that every other dealership in the valley is capable of accommodating walk-in oil changes without any issues. However, your dealership seems to struggle with this, lea... read more
Business response:
Hi Bryan, thank you for taking the time to leave us feedback regarding your experience. We have searched through our records and could not find a recent time where you had serviced your vehicle through us. I had called just a moment ago and left you a voicemail. I hope we can talk soon so we can address your concerns in greater details. You can contact me back directly at (623)936-7793. Thank you Bryan and I hope to hear from you soon. Sincerely, Jonathan Garcia Customer Relations Manager
My initial experience with the dealership was very poor however, they followed up and apologized if not addressing all my problems. After purchasing a vehicle, I noticed some badging missing and decided to do some further research. Although, the Carfax the dealer provided indicated the vehicle had not been in any accidents. After more calls and research I find out there had been glass replaced, and the vehicle had been repainted without the badging replaced. So, now I’ve got a “certified pre owned” vehicle with poor bodywork... read more
Business response:
Hi, we are sorry to hear that you did not have a great experience at Avondale Toyota. Our goal is to provide a great experience to all of our guests. We have tried to find your information and could not properly identify you vehicle. We would appreciate the opportunity to discuss this in greater details. Please do not hesitate to reach out to me directly at (623)936-7793. Thank you and I hope to hear from you soon. Jonathan Garcia Customer Relations Manager
oil change appointment at 9:30, got in at 9:08. at 11:40 am , sorry for delay shouldn't take much longer. I ask my service advisor @10, 10:30, 11, & 11:30, was told the same thing. NICE PEOPLE, BUT VERY IMCOMPETENT TO SCHEDULE & DO A OIL CHANGE IN A TIMELY MANNER.
Business response:
Hi Nakhjiri, thank you for taking the time to leave us feedback regarding your experience. We appreciate the kind words regarding the customer service you had experienced by out staff. We are sorry to hear about the delay you had experienced during your visit. We are interested in hearing more to identify areas that may need improvement. I had tried to search for you in our system and could not confidently find an account. Would you please reach out to me directly at (623)936-7793 so we can address these concerns. Thank you ... read more
This dealership does not care for their customers they're willing to give you a bad deal just to sell a truck I do not recommend going here. Don't even service your vehicles here you will get screwed up in some sort of way by these people. They sold me a bad truck and I ended up having to go back to get a different truck and they were very difficult with me about it, they paired me with a greenhorn salesman named Alberto. Then the salesman Alberto decides to call me up a week after I buy the truck saying I owe another thousa... read more
Business response:
Hi Evanskyle890, we are sorry to hear that you did not have a great experience. There was a pay off difference that was explained to you once everything was finalized. Please do not hesitate to reach out to me directly at (623)936-7793 in order to discuss this in greater detail. -Jonathan Garcia (Customer Relations Manager)
Frequently asked questions about Avondale Toyota
How is Avondale Toyota rated?
Avondale Toyota has a 4.6 star rating with 11,863 reviews.
When is Avondale Toyota open?
Avondale Toyota is closed now. It will open tomorrow at 8:00 a.m.