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Bark and Board
- Pet Boarding
- Atlanta, GA
About this business
Location details
2600 Apple Valley Road NE, Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I tried to like Bark and Board Brookhaven, but they failed me time and time again. I began going to B&B 1-2 times a week at the end of 2017. My husky loves anyone & everyone and would be perfectly happy anywhere I took her for daycare. I chose B&B Brookhaven because it was close to my house, and it was on the way to work (I used to take my dog to PetSuites of Norcross - HIGHLY recommend - when I lived there, and I take my dog to VIPet Orlando - also HIGHLY recommend - every Christmas when I go to Disney World. So I know a ... read more
Business response:
Payton, thank you for your review. We take this very seriously and would like the opportunity to discuss your feedback in more detail so that we may grow from this experience. Our senior leader Megan tried reaching out and left you a voicemail. At your convenience please call the number on your voicemail, and thank you in advance for your time.
I was a customer at the Midtown location for years & they were great. I am very disappointed with the Brookhaven location. I dropped off my dog to get groomed and noted it was important his nails get clipped (whole reason I came). I was going to pick him up in an hour. She asked if it was okay if he played for ten minutes beforehand with no mention of extra charge. I said sure. An hour later I came to pick him up and they tried to charge me an extra FORTY dollars for a half day of day care. FORTY for 10 minutes of play. What... read more
Business response:
Amanda, we apologize for not exceeding your expectations. After entrusting us with the care of your beloved pet, we take your feedback very seriously. We would appreciate the opportunity to discuss your concerns further and kindly ask that you give us a call at your convenience.
If I could give this place zero (0) stars I would. DO NOT TAKE YOUR DOG HERE. I took my sweet baby here for grooming and when I picked her up, she was literally unrecognizable. They had basically shaved her bald. I gave explicit instructions when we came in that I wanted to keep her coat longer due to the cold weather. When I picked her up, they in turn lied and said she was matted so they have to shave her hair! This is a very well-kept and cared for dog, and this could have been no further from the truth! Someone just didn... read more
Business response:
We appreciate your feedback and would like the opportunity to address your concerns further. However, based on the account name this review is posted from we are unable to identify you as a client. We kindly ask you give us a call at your convenience so that we may clarify any mix up or hear about your experience more
I'm not one to usually leave negative reviews. But I feel like I must give people a heads up. We have been frequenting bark and board since the opened. Twice our dog came home with a stomach bug after boarding. The last time I called for 2 days leaving vm with no return response. I formally got in touch with someone who after reviewing files said "oh yeah- she was sick." We are sorry we forgot to mention it to you. The owner called and apologized. I was annoyed but not mad. Then the abuse scandal happened. If you are not f... read more
Business response:
Allison, we value your feedback and hope your dog is feeling better. We strive to be the best at what we do and deeply care about the safety and well-being of all of our guests. We're very passionate about our work, which is why we take this feedback so seriously. We'll be contacting you shortly.
I had my dog stay at the Brookhaven location back in September when we decided to go away for a weekend. Now that I am seeing negative reports and news stories, I wish I had posted earlier. Muffin stayed here for a weekend. While checking up on her I noticed an employee throw her over a gate into a play area on multiple occasions. Watching her being abused while being 13 hours away is one of the worst feelings I have ever felt. Any dog owner, or half decent human understands you don't throw dogs, let alone a 6 pound dog. ... read more
Business response:
Nadine, as discussed, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We continue working diligently to better ourselves and our business. At this time, our staff has completed an intensive dog training session held by Michael Litzky CPCBTMI, CPDT-KA and the owner and head trainer at Idle Paws Dog Training. This was a mandatory, 4 hour, hands... read more
Do not go here. The staff has poor communication and does not do right by the customer. I boarded my cats this past week and anticipated the prices stated online. When I arrived to pick up my cats they had tacked an extra $60 onto my bill. The manager kept saying things would be different for future customers, yet failed to do the right thing by me and made me pay the fee. This business apparently lacks basic understanding of customer lifetime value. I will never go here again nor recommend this place to any friends that own... read more
Awful place. I have taken my dog here one too many times and experiences issues every time. The staff do not care, mix up dogs all the time (they brought out the wrong dog numerous times just because the dog was the same color)... and the lack of caring from the staff is ridiculous. Recently they have been on the news for dog abuse! Makes me wonder all the times my dog acted funny after leaving BB how they treated him behind the scenes.
Business response:
Cody, the person no longer works for us and we are partnering with local authorities and animal control so they may determine future action. Please know that this one person doesn't represent all the many fine folks working and caring for the dogs here at Bark & Board. If you'd like to discuss your personal experience, please don't hesitate to give us a call.
We used to bring our dog here for day care until TWICE he came home sick/vomiting. After inspecting the vomit, we noticed he ate some food that was not his because we could tell by the shape and color of the food. We are thankful we stopped going back then since we just learned one of their employees was abusing the dogs. They need to make sure they properly vet their employees as if this was a child day care. Dogs are family and children to most!"
Business response:
Dan, we agree - pets are a part of the family. The person no longer works for us and we are partnering with local authorities and animal control so they may determine future action. Please know that this one person doesn't represent all the many fine folks working and caring for the dogs here at Bark & Board. As for your personal experience, we are sorry to hear this. If you wouldn't mind giving us a call at your earliest convenience, we'd be happy to address your concerns.
I used to board my dog there and personally had bad experiences with the staff. They are full of attitude, terribly trained and the owner seems to not care! I contacted the owner and he seemed very indifferent to the issue, actually backing up the employee. I'm glad the dog abuse video came out viral and hope they go completely out of business. Also, during the summer months they leave the dogs in the blasting heat and I have caught them leaving them outside when it rains too. I have addressed the issue with the staff on a h... read more
Business response:
Micha, thank you for your comments and feedback. Our top priority is, and has always been, the well-being of the pets in our care. We want to apologize for your past experience with our staff and can assure you this will be addressed. Just as we care for the pets, we care for the customers who we consider family. Your post will help us continue to improve to reach the high standard of service we aim to provide.
Frequently asked questions about Bark and Board
How is Bark and Board rated?
Bark and Board has a 4 star rating with 328 reviews.
When is Bark and Board open?
Bark and Board is closed now. It will open at 7:00 a.m.