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Bark & Zoom

4.4

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Location details

2601 Cardinal Loop, Del Valle, TX, 78617, United States

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4.4342 reviews
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Amanda F.'s profile image
Amanda F. 
rating
6 years ago

My husband and I had to board our cat for a few days while we were having our house staged and put on the market over the weekend. We had toured the facility prior to boarding her here. Overall the staff was extremely friendly and answered all my questions. My cat seemed to have tolerated the stay. There is cat boarding and dog boarding. You can also keep your car here since the airport is right across the street. There are different price packages depending on what you want from the visit for your pet and car. 

Business response:

Hi Amanda! Thank you for the great review. We appreciate your feedback, and look forward to your cat's next stay! 

Jayne G.'s profile image
Jayne G. 
rating
6 years ago

Clean, modern facility with easy access to airport. Parking and boarding are charged separately, which I was not told during my evaluation day or drop off. Can't seem to find it on the Bark and Zoom website either, so just be aware you will make two separate payments for services if you choose to park there. Our pick up and drop off were seamless and the shuttle service to the airport was outstanding. However, upon picking my dog up, her voice was very hoarse and she had multiple cuts on her lips which no one could provide a... read more

Business response:

Hi Jayne, We appreciate your feedback and apologize that we did not meet the expectations that both you and we have regarding Lady Bird's stay. We strive to give the best care and service for each pet in our care and should have been in contact prior regarding the cuts on her lips. If it is alright with you, I would like to reach out to get further details regarding her stay and your pickup. And thank you for your feedback regarding the pricing on our website; we will review to ensure it is clear. Rex Johnson Facility Di... read more

Robin B.'s profile image
Robin B. 
rating
6 years ago

I wanted to be able to give a 5 star rating for Bark & Zoom but I cannot. I have many positive comments but the negative ones I list were very important to me and are the reason for my lower rating. I applied online for an interview at B&Z with my dog. I do not kennel often so I was prepared for the higher cost in boarding. I dropped him off at 9:30 AM and returned for their assessment at 2:30 PM. This cost me $35.00, the fee for daycare. The report was excellent and I booked his future stay that day. I booked the most expe... read more

Business response:

Hi Robin, We try to be as clear as possible about our pricing on our website and in all our communications. We apologize for any miscommunication and if you would be willing to discuss further, we would be happy to see if there is anything we can do for you. Call me at 512-817-2275 or email me at rex@barkandzoom.com. Thank you, Rex Johnson Facility Director - Pet Hotel 

Louise W.'s profile image
Louise W. 
rating
6 years ago

We recently used this facility to board our cats when we went out of town for a week. Our experience was mixed. Prices were very reasonable, the drop off and pick up process went well. However, they had promised frequent contact with us as to how our kitties were, and this didn't happen. We called several times, and were either put on long holds, or the phone was 'accidentally ' hung up. When we actually did talk to someone looking after the cats, supposedly, they couldn't answer even basic questions like " are they eatin... read more

Business response:

Hi Louise. Thank you for your feedback. We apologize that we did not meet your expectations; this is not the experience we strive to provide. We do take all reviews to heart, and are always working to improve our service. The comfort of our guests and their owners is our number one priority. That being said, if you are willing to speak about this further, please call 512-817-2275 and ask to speak with Jeff. We would like to discuss the specifics of your experience with you so we can make the necessary adjustments to ensure y... read more

Sylvalyn H.'s profile image
Sylvalyn H. 
rating
6 years ago

My experience with Bark&Zoom can be described as nothing short of PHENOMENAL. Not only is the facility itself immaculate, very cleaning, a large yard, and even a swimming pool for the dogs; but the humans working here are exceptionally friendly, kind, and empathetic. There are many activities you can add on to your fur baby's stay, and they send you pictures and videos throughout. I haven't even mentioned the amazing parking feature, yet! You literally pull right up, drop off your pet, kiss them goodbye, and are shuttled ... read more

Business response:

Hi Sylvalyn! Thanks for the great review! We appreciate your feedback and look forward to seeing you and Hugo again! 

Alex M.'s profile image
Alex M. 
rating
6 years ago

Unbelievably easy to drop off & pick up. Park is cheap and it is so close to the terminal. Gabby, one of the drivers, was so quick, helpful and waiting for me as soon as my plane landed. The facility is top notch & the staff is so nice! 

Business response:

Hi Alex! Thanks for the kind words. We appreciate your feedback, and will be sure to pass along your compliments to Gabby! Looking forward to seeing you again soon! 

Erik H.'s profile image
Erik H. 
rating
7 years ago

This place is great. We have been taking our dog, Mali, there for over a year now. Pros- Great staff. Everyone is super nice. They have all the normal pet care stuff like walking and nail clipping. Love that we can leave our car there while traveling. We have even had it washed. The shuttle to the airport is quick and easy. Gaby, one of the drivers, saved us one time when my wife forgot her ID at home. She radioed into the valet to pull our car back around, she helped me with our baby and the luggage while my wife raced ho... read more

Business response:

Hi Erik! Thanks for the kind words. We appreciate all of your feedback. We like to hear the good, but also the areas where our customers think there is room for improvement! Looking forward to seeing you again soon! 

Meredith P.'s profile image
Meredith P. 
rating
7 years ago

I really can't thank the staff at bark n zoom enough for loving on my fur baby London. Mackenzie and the team are very helpful with making sure my anxious dog feels at home when he's there. They even found him buddies to help Chill him out when he's in the kennel. I can go on vacation and not worry about him when I'm gone. Best part is, there's someone there 24/7 so no matter when I come home, I get to scoop him up on the way! 

Business response:

Hi Meredith! Thanks for you kind words. I will be sure to pass them along to Mackenzie and the ZoomTeam. We look forward to seeing you soon! 

Suzanne P.'s profile image
Suzanne P. 
rating
7 years ago

Becca is FANTASTIC! Not sure how but she remembers my babies every time! My babies love this place. They get personalized attention and great playtime while mom is traveling. Totally worth it if you adore your 4-legged kids. 

Business response:

Hi Suzanne, Thanks so much for your positive review. We look forward to seeing you and your fur babies in the future! And we will be sure to pass on your kind comments to Becca! 

Frequently asked questions about Bark & Zoom

How is Bark & Zoom rated?

Bark & Zoom has a 4.4 star rating with 342 reviews. 

When is Bark & Zoom open?

Bark & Zoom is open now. It is open 24/7.