Bark & Zoom

4.4

Pet Boarding
Del Valle, TX

About this business

Consumer Services Pet Boarding Pet Services

Location details

2601 Cardinal Loop, Del Valle, TX, 78617, United States

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4.4373 reviews

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Cate D.

8 years ago

I won't be bringing my dogs here again. We had a Thanksgiving trip 4 nights long and our boarding place of choice was booked. Bark and Zoom had us pay a full day fee for both dogs for the mandatory test day where they were only there for 4 hours. They also charged 20 dollars more per day per dog for camera access. In comparison, camp bow wow gave us a full free test day, free camera access, and a first day packet about how well the dogs did and adorable first day pictures. It felt like Bark and Zoom tried to squeeze every pe... read more

Business response:

Dear Cate, Thank you for notifying us about your stay. We are sorry to hear that you were not happy with your first experience with Bark&Zoom. Pet health and safety is our number one priority and we would love the opportunity to speak with you in person to address your concerns about your pups' stay with us. We do want to clarify that the $20 additional you paid was for a Luxury Suite, which is larger than the kennel boarding and has a TV in it, in addition to the camera access. We encourage family dogs to stay together an... read more

Jennifer P.

8 years ago

We were extremely impressed when we first visited for the mandatory evaluation day ($35. for day care), however, we won't board our dog there again. We dropped our 11 year old dog for 4 nights of boarding while we traveled to WV for my mother's 80th birthday. We did utilize the web cam feature, but while the kennel rooms (we used a Luxury suite) are very clean, I didn't like watching her staring at the door - only view in the otherwise complete cement walls and floor. I also didn't realize that when we picked her up on ... read more