Bath Planet of Central Illinois

Cherie D 

on BBB

a year ago

Scam. We had the *** come to our home. He spent about two hours explaining their process. When it came to the price reveal the *** wrote something on his notepad very small so we could not read. He then asked what we thought it would cost. This was for a basic shower only. Nothing fancy. He then told us it would cost $24,000. He then proceeded to give us discounts and it went to $18,000. He then asked us what we thought it would cost and dropped it to $13,000..IF we signed that day only. We told him we wanted to think about ... read more

Michele L 

on BBB

a year ago

The most disrespectful, rudest sales rep **** ever met! We had a 6pm appointment, he arrived at 4:30pm, no communication beforehand to check if it would be ok. No problem, as both my husband and I were home. We are only having our shower updated (36x36), I repeat, just the shower. After measuring and showing us some pics, he quoted $24K. - to update a small 36x36 shower! We said, no thanks, no need to continue with the appointment. He started getting defensive, and trying to justify the price. He then said, "$12k , that's 50... read more

Maha Z 

on BBB

a year ago

Fraudulent company! Been sitting on my $2100 since Nov 27th. It's the 17th of Dec 2024 now and still waiting while they give more lies the more I call and inquire. Rude woman who answers the phones (******, in the IL office.. wouldn't connect me to upper management very rudely. There's probably bad management if this ****** woman acts like she owns the business and rudely would transfer you to ppl who won't help .. they were fast to take my money, but dragging their feet and every time I call it's a new lie! How can such con... read more

Edward m 

on BBB

a year ago

We were visited by a Bath Planet of Ft. ***** , ******* . The ***** name was ***** ******* . He explained the pricing of the project . However upon receiving the PURCHASE AGREEMENT PAGE IT did not correspond with the actual contract . He ***** ******* had us believing the the Contract was with ********************* . The agreement was for a deposit of $ ******* and payments of $ ****** per month for a total of 60 months with NO interest. We were totally surprised to learn a company by the name of ****************************... read more

Rachel S 

on BBB

a year ago

If I could put 0 stars I would. I do not recommend this company. For 12K I got a quick and lazy install. Had to have someone come back to fix caulking which was hanging and missing caulking on areas altogether! I also requested no holes be made into the sides as we were installing a sliding glass door ourselves, but they ignored this request and now I have holes in both sides. I have now called them again because I have a leak coming from the shower into the basement! Haven't heard back from them yet on ********** work for s... read more

James M 

on BBB

a year ago

I do not now what kind of caulking they use but it is speckled with mold I can't get rid of. Had them here once but it didn't help the situation. They said if they come here again they going to charge us. 

David S 

on BBB

a year ago

These People Are WORSE Then a Debt Collector. They call 5 to 6 times a day with different BATH PLANET NUMBERS..I have blocked over diff 23 numbers in 5 days...I've written a few times to tell them to stop calling but they Won't Stop. 

Olin B 

on BBB

a year ago

Please don't use Bath Planet. For starters, they sent the installer out with the wrong size tub. We were without use of Our bathroom for two weeks because of this error. Now that the bathroom is remodeled there is mold and mildew growing in the caulking that they used and the tub squeaks. I have been trying to contact this company and I can never get someone on the phone. We paid over 10 K for this remodel, which we feel was overpriced, I have contacted everyone that I had a number for and none of those people work for that ... read more

Carl G 

on BBB

a year ago

Not very good, poor work and very poor service, especially when dealing with service manager. They came back out to make some repairs and to recaulksome areas. Still not the best work and I received an email after the installer left thanking me for a review I didn't do. Definitely not worth the mon...