Bath Planet of Central Illinois

Courtney C 

on BBB

a year ago

I filled out a contact form for an advertisement. I was not able to respond right away and they called me seven times in one day. Also texted multiple times. I asked that they stopped texting and calling via text and phone. They continue to call me, even though I have started blocking their numbers. This is a horrible spam flag for me. 

William L 

on BBB

a year ago

Paid over $19,000 for a professionally installed, high quality walk-in shower to replace our tub.. Received a poorly installed, low quality shower that compares to a big box shower kit that sells for for Less than $5,000. Two of three walls had to be replaced due to poor installation, and sewer pipes had to be reconnected after discovering that the pipe had fallen off the shower in the crawl space due to improper plumbing installation. Overseas of glue resulted in inability to paint walls. Knows on glass doors have fallen of... read more

Margaret W 

on BBB

a year ago

I received a quote from these people on June 20th, a salesman named ***** came to my house. After looking at the tub area he proceeded to give a spiel about all the plusses of his company. I thanked him and told I appreciated him coming out. He told me "I can't support my family on appreciation". I was surprised he would say that. Then he had the gall to tell me " You really need this because you don't take showers!" Are you kidding me, what a rude and lazy man, he didn't come to the front door and he wanted to go out the ba... read more

Hema S 

on BBB

a year ago

We talked with Bath Planet (Leaf Home Bath) and had our contract done on June 28th and we had a Sales person come on July 5th and did an Addendum for lower price and also did new credit card offer. The Sales person told us that we would receive a call in 3 days. But so far no calls/ no messages/no emails. I tried calling the Local Kansas city number and the call is transferred to Chicago office and the people are so rude and they are not able to provide any details regarding my contract or they don't share phone number of lo... read more

Nissa S 

on BBB

a year ago

(Situation still ongoing) My grandfather talked with bath planet for a remodel on June 26th, we were able to secure a contract with them and were approved for financial aid, the sales person told us that we would get a call in 3 days... Nothing, no calls. Radio Silence. So on July 17th i called and spoke to a really rude, unprofessional fast talker lady that just said 'oh you have a problem with your credit line, a manager will contact you later today.' And short hung up about a 2 minute phone call Guess what, no phone call ... read more

Joni (LuAnn) D 

on BBB

a year ago

DO NOT USE THIS COMPANY! My 88 year old mom was totally taken advantage of. She was sold a $24,000 walk in tub that still does not work properly. (it started at $36k, but sales lady came down - like a typical car salesman) We were told that her 2yr old 40 gal water heater was sufficient. The tub fills only half full when the hot water runs out. the jets cannot be used unless tub is full. sales person no help. i spoke with installation mgr and sales mgr. Mom was offered a $3500 rebate to help pay for a tankless water heater. ... read more

Casey L 

on BBB

2 years ago

Salesman guaranteed a one day install. Here I am two weeks later, a half demolished bathroom, no shower, and a price tag that's way too high for the customer service I've gotten so far. AVOID AT ALL COSTS. 

Dawn D 

on BBB

2 years ago

Don't do business with this company. Within 1 week I tried to cancel project due to financial reasons. I called the company and the salesman, call was never returned. Couple weeks later they contacted me saying supplies had been ordered and couldn't be canceled or I would be charged $2000.00. I went ahead with the shower. I called them a couple weeks later asking about how to clean the shower. They would not answer, saying it was in my contract. I used the products in the contract, NONE of them worked. I have mold growing al... read more

VeeJay V 

on BBB

2 years ago

Charged outrageous amount for walk-in shower. The company required nearly one-third of the total charges as a deposit prior to begin project. They removed the existing tub and said that they were unable to start/complete job. Company totally took advantage of my elderly parent and now refuses to return phone calls.