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Bayonet Plumbing, Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Hudson, FL
About this business
Location details
8950 New York Ave, Hudson, FL, 34667, United States
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RecommendedLast night air con went out, even the thermostat went black... so I called up Bayonet Plumbing, Heating, and AC to ask them for a service call. The lady told me about the possibility of it being a clogged condensation pipe. We went out and shop vac'd the pipe, flushed it out with the hose and low and behold it worked again!! Yeah!! Your company is awesome!
Recommended Recommended
These people pray on elderly disabled veterans. These scumbags charged $400 to put a shop vac on ac drain. Please don’t use this business
Business response:
Hello Patrick, Thank you for your feedback. We take accusations like this very seriously and want to address your concerns directly. However, after reviewing our records, we are unable to find any service under your name or any transaction for AC drain vacuuming near the amount you mentioned during this timeframe. We pride ourselves on treating all customers—especially our elderly and veteran community—with respect, fairness, and integrity. If you believe there has been a mistake or confusion, we would appreciate the oppo... read more
My HVAC system is still under warranty. Due to the recent storms that have impacted Florida my HVAC system stopped working. I called "Bayonet Plumbing, Heating & Air Conditioning" and they charged me $99 to have an "assessment of the unit" although I am still under warranty. They then communicated I needed a new compressor which was still under warranty. However, unless I agree to have their technician's replace the compressor they will not ship me the part. I also offered to pick-up the part since they are located nearby an... read more
Business response:
Thank you for bringing your concerns to our attention, Siobhan. We are sorry to hear about your disappointing experiences and sincerely apologize for any inconvenience or frustration caused. We take customer satisfaction seriously, and we strive to provide the highest level of service. We apologize if we fell short of meeting your expectations on this occasion. Your feedback is crucial in helping us identify areas for improvement and make necessary adjustments to our processes. We would appreciate the opportunity to discus... read more
My experience with Bayonet has been frustrating, not because of the technicians but because of the office. My first appointment was rescheduled due to an emergency repair, and I had to wait two months for a new one. When the technician finally returned, it was raining, so they couldn’t complete the job. The technician suggested I call the office, given the earlier rescheduling, and they’d likely fit me in within a couple of weeks. However, when I called the office, I was told by Candy that the next available appointment was... read more
Business response:
Thank you for bringing your concerns to our attention, Enri. We are sorry to hear about your disappointing experience and sincerely apologize for any inconvenience or frustration caused. We take customer satisfaction seriously, and we strive to provide the highest level of communication. We apologize if we fell short of meeting your expectations on this occasion. Your feedback is crucial in helping us identify areas for improvement and make necessary adjustments to our processes. We would appreciate the opportunity to disc... read more
Have a water leaking from the ceiling into my dining room on the first floor. Had plumber out who had to use a camera snake to see if he could detect a leak which he did not. Then called an AC guy who also at first could not identify the AC as an issue. Well finally found the issue. It is two fold. First apparently #lennarhomes chose to use mobile home ducting for the AC lines in the attic. Secondly, #bayonetplumbing did a very bad job connecting this ducting to the unit. Because the connections were not done appropriately a... read more
Business response:
Thank you for bringing your concerns to our attention, Len. We are sorry to hear about your disappointing experience and sincerely apologize for any inconvenience or frustration caused during your repair service. We take customer satisfaction seriously, and we strive to provide the highest level of service. We apologize if we fell short of meeting your expectations on this occasion. Your feedback is crucial in helping us identify areas for improvement and make necessary adjustments to our processes. We would appreciate the... read more
They are liars and don’t come when they say they’re going to come. Don’t bother with Rebecca on the emergency line. She is a liar!
Business response:
Thank you for bringing your concerns to our attention, Corey. We are sorry to hear about your disappointing experience and sincerely apologize for any inconvenience or frustration caused. We take customer satisfaction seriously, and we strive to provide the highest level of service. We apologize if we fell short of meeting your expectations on this occasion, and regret any miscommunication that may have occurred. Your feedback is crucial in helping us identify areas for improvement and make necessary adjustments to our proc... read more
Michael is a poor excuse for a manager who doesn’t care about his customers or the work that’s his employees perform. Our daughter flushed a syringe (the one you’d get from CVS to administer liquid medication to your child) down her own toilet. We call Bayonet out and they say it’ll be $99. The guy gets here with an auger and jams it down the toilet, says the auger broke it up into pieces and “in his professional opinion the object has made its way to the sewer.” And charged $250. My husband being skeptical and wanting our ... read more
Business response:
Thank you for taking the time to share your experience and feedback. We sincerely apologize for the frustration and inconvenience you faced with our services. We understand how important it is to feel heard and supported, especially when dealing with home maintenance issues. It’s clear from your detailed account that your experience was not up to the standards we aim to uphold. We are reviewing the situation, including the interactions and service provided, to ensure we learn and improve from this.
Frequently asked questions about Bayonet Plumbing, Heating & Air Conditioning
How is Bayonet Plumbing, Heating & Air Conditioning rated?
Bayonet Plumbing, Heating & Air Conditioning has a 4.8 star rating with 9,677 reviews.
When is Bayonet Plumbing, Heating & Air Conditioning open?
Bayonet Plumbing, Heating & Air Conditioning is open now. It is open 24/7.