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Beaman Toyota
- Car Dealers
- Nashville, TN
About this business
Location details
1525 Broadway, Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very poor communication with the customer
Bad service, I do not recommend it
How many times do I have to tell you all to stop contacting me?? I did NOT get serviced at Beaman and I never will again. I go to Toyota north now because of how I was treated by Beaman the last time I was there. Please, for the love of whatever deity you believe in, STOP contacting me!
Overall we had a pleasant experience. Our salesperson, Renay, was very nice and fun to work with. It did take F O R E V E R to get out of there. I think we were there almost 8 hours, but to be fair we bought two vehicles at the same time, which means it takes twice as long. They also kept my wife's new car for 5 days while they fixed a cracked windshield, which was annoying.
Business response:
Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a good experience here at Beaman Toyota! We apologize that our process times did not meet your expectations. Your feedback is important to allow us to work on the things that we may have fallen short of
Recently purchased a 2019 Land Cruiser. They Did not cover a part they said they would. Did not cover a diagnostic fee on an issue that was present before I purchased vehicle. Little things, a couple hundred bucks. They lost a customer and will tell anyone that listens.
I always have a long wait and someone trying to push more services on me. They get the service that I ask for done, but it is overpriced and the employees are patronizing. I only come to Toyota for service and have been a loyal customer despite bad experiences
The electronic system was down - but I was never informed of this. Very little communication at all while my car was serviced (6+ hour. I never received a receipt (system was down) but also never had any follow up from any team member. When I came to pick up my car I was never greeted, felt ignored for almost 8 minutes. Finally the assistant manager checked me out (took my credit card) and gave me my keys. No suggestions or any information given on possible work in future. It was disappointing
Horrible. I had a 4:00 pm appointment for an oil change and I was still there past 6:30 pm. I wouldn't have given a star
Business response:
Thank you for your feedback as it is important to understand where we can improve in our areas of operation. I am sorry to hear about your extended wait times and will ensure you that we are working improving our processes to provide you a better and timely experience.
The actual service was fine, but they are SLOW! I had an appointment for simple serving. I waited fo 2 1/2 hours.
Frequently asked questions about Beaman Toyota
How is Beaman Toyota rated?
Beaman Toyota has a 4.4 star rating with 8,559 reviews.
When is Beaman Toyota open?
Beaman Toyota is closed now. It will open tomorrow at 9:00 a.m.