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Bel Furniture-Memorial
- Furniture Stores
- Houston, TX
About this business
Bel Furniture is growing. After establishing ourselves as a premier furniture store in the Houston, TX area, our operation has expanded to include multiple distribution centers and stores. From outdoor patio furniture to dining room sets, sofas, recliners, and home office furniture, we carry high-quality home furniture for every budget and style. Items in stock are eligible for same-day pickup or home delivery at an additional cost. You’ll find our Memorial store location in the plaza on Old Katy Road, near the intersection ... read more
Location details
10516 Katy Fwy, Houston, TX, 77043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I have been researching queen bedroom furniture sets for a few months and came across Bel Furniture. A location was recently built near my home, and their prices are extremely reasonable. Unfortunately, reasonable prices cannot mask the repeated customer service failures I have experienced with them as a first time customer. -The sales rep tried so hard to upsell my friend and I, when I made it clear several times that I was the ONLY one purchasing. -He wouldn't leave alone the fact that I needed a 5 year warranty plan, wh... read more
Bought dinette set on Sept 1 and paid $99 for delivery. The delivery came later that week and they informed one chair was broken. I had to reschedule another delivery window and the guy informs me he forgot the tools to put it together. He wanted me to reschedule another day. I told him that was unacceptable. He called in and said he would be back later. Four weeks later while sitting in a chair it breaks and I fall and hurt my back and hip. I called in and they want to replace the chair. I said "no way"" I want a new differ... read more
Worst service I've ever experienced at a furniture store! My husband & I heard great reviews about Bel Furniture & I think they were lies. We walked in & started looking around & didn't see any salespeople. Keep walking, don't see anyone. Finally we noticed 5 salespeople helping one guest. I'm standing there looking at one of them and didn't receive a hello or anything. Plus, the store looked like a shipping warehouse. Save your time & money & go somewhere else.
Very run of the mill furniture-mostly traditional. The service was okay; I walked through the store for about ten minutes before someone finally spoke to me.
My experience with BEL Furniture was extremely disappointing! I was so enraged when I left the store. I had just finished a purchased of over $1100 at this store and their manager and back office staff still treated me rudely. They walked away while I was still asking them questions about the ripped dust skirt under the ottoman they delivered the day before. Despite my initial purchase of $1100, they were very inflexible about the down payment on the second purchase I made. Do not make any down payments to this store ... read more
No stars!!!! The worst customer service and delivery service ever!!!! First, I told the the salesperson what I was looking for. He showed me 3/4 dinettes that I didn't Like. As I was leaving the store I walked thru an area that he didn't show me and I found a set that I liked. When I asked why he hadn't shown this one, he just stared and said oh I didn't know we had this. I bought a dinette set and a delivery date was setup. The delivery guy called at 11am and gave a 4pm - 6 pm window. HE SHOWED UP AT 7:15 after I cal... read more
Do not shop here, they have several open complaints at BBB. we went to the one on Katy free way and I10 and deeply regreted that we did. Mrs Shadow (store manager) was rude and you really have to read the fine print. she ask for 25% restocking fee even if the items are not ship if you cancel the order. on the back of the receipt stated that it applied only to special order items ( which they never tell you when you sign for it). there price i slightly low but you get what you paid for. i have to call my cc company to dispute... read more
One star is too much for customer support! After buying furniture, that came with a TV, I had the worst time getting the TV. Bel just never sent the info to Best Buy and it took call after call to get the info to Best Buy. Looks like Bel don't want to give up the money to Best in a timely manner. The longer they delay the longer they hold the money to Best. This has been going on for two weeks now when it should have been completed in one week according to the instructions set up by Bel. If the furniture turns out as ba... read more
Good prices, BAD service. Couches deflate over time. Not worth it. I would give them no stars if I could.
Frequently asked questions about Bel Furniture-Memorial
How is Bel Furniture-Memorial rated?
Bel Furniture-Memorial has a 4.6 star rating with 3,613 reviews.
When is Bel Furniture-Memorial open?
Bel Furniture-Memorial is closed now. It will open tomorrow at 12:00 p.m.