Bel Furniture-Memorial

Vicky L. 

on Yelp

8 years ago

I've read the reviews before heading into the store but still decided to check it out anyways. I receive flyers from Bel Furniture frequently and because I'm on a hunt for several new pieces, I thought it wouldn't hurt to look around. The first thing you see after entering are staff sitting on multiple sofas waiting on customers. I had a few things I saw on their flyer I wanted to potentially purchase but after walking around myself I couldn't locate any of them. One of the staff members approached me for assistance, but se... read more

Diana J. 

on Yelp

8 years ago

Went to buy furniture and it was not ready until 3 weeks then they delivered and they forgot one of my purchase orders then they expected me to get off work again for the next delivery which I couldn't and their suggestion was give my key to the neighbor to let them in I told them to deliver after 5 since it was their mistake and negligence that it was forgotten the first time they refused they wanted me to leave work on my lunch time to come and accommodate them when it was their stupid negligence so then I called you get a... read more

Paul H. 

on Yelp

8 years ago

Well let me join the growing list of screwed over customers who have endured poor customer service from Bel. My wife and I actually bought and paid with credit card for a Full Size bedroom set on Memorial Weekend for our 3 year old son. It got delivered today 06/05 over one week later which was no big deal but the mattress was absolutely drenched. I was not at home and my wife received. She said as soon as my son climbed up his clothes were soaked from the mattress. As it dries, it leaves a stench, watermarks and is suscepti... read more

Stephanie K. 

on Yelp

8 years ago

DON'T BUY FROM BEL unless you want to pay high price for cheap, low quality furniture. The bedroom set that was purchased 3 months ago is broken. Took a month and a half for them to fix and install (when I insisted that they needed to be replaced). They installed the refurbished piece knowing that they will break again and didn't even bother to take it back. Then they decided that we can reselect a whole new piece and expect us to pay 25% restocking fee for the damaged furniture made out of particle board and the delivery fe... read more

Golzy K. 

on Yelp

8 years ago

I hate that I have to even give them one star. 0/5 stars. Worst customer service I have ever got in my life. The assistant manager was extremely rude. I would never recommend anybody to buy furniture from here. Horrible employees as well. This place is garbage! 

Renee W. 

on Yelp

8 years ago

Worst furniture store ever!!!! I paid over $1500 in furniture and they promised to have it delivered in 4 days. They called and said the furniture came in damaged and they were getting a new shipment in in two days. They never called back to tell us when our stuff would be delivered. It's been a month and now after many many calls, we finally got to talk to a manager. I highly recommend to avoid this store at all costs. Unless u want to pay $90 for shipping and have to wait a month for your purchase... Very unhappy... 

Harish B. 

on Yelp

8 years ago

The worst furniture company that I visited in my life. Bad customer service, bad quality furniture, horrible sales people, worst manager to sum it up. Never think of buying anything from here. There are lot better furniture shops around Houston. I purchased couple of items during thanks giving sale and I have to fight with them for each and every time when they delivered the product. Each time they delivered wrong product and you have to bear the expense for them to deliver the correct one again even it is not your mistake. ... read more

Srinivas D. 

on Yelp

8 years ago

I donno if there is a choice to give ZERO or NEGATIVE. During delivery, i found that there are cracks and dents on the furniture. When i called them, they said not to worry and asked me to send the pictures. After sending them 3 emails, absolutely no response from them. I tried calling them several times with no luck. Now, after raising a dispute with credit card, they came back and forcing me to choose different furniture that to with in 5 days because they don't have same model in stock. After going through all the pain in... read more

Ellie M. 

on Yelp

8 years ago

I have never been so frustrated with a company. If you buy something, you better be sure you like it because if you want to return it even before its delivered they wont. They tell you to pick something else and their furniture is bad quality, so they keep your money. They wont let you get a hold of the owner. They don't care if you are not happy with what you got, no one will take care of your situation. Their customer service will put you on hold if you want to speak to a supervisor for about an hour and half until you han... read more