Bel Furniture Memorial

Stephanie K. 

on Yelp

8 years ago

DON'T BUY FROM BEL unless you want to pay high price for cheap, low quality furniture. The bedroom set that was purchased 3 months ago is broken. Took a month and a half for them to fix and install (when I insisted that they needed to be replaced). They installed the refurbished piece knowing that they will break again and didn't even bother to take it back. Then they decided that we can reselect a whole new piece and expect us to pay 25% restocking fee for the damaged furniture made out of particle board and the delivery fe... read more

Golzy K. 

on Yelp

8 years ago

I hate that I have to even give them one star. 0/5 stars. Worst customer service I have ever got in my life. The assistant manager was extremely rude. I would never recommend anybody to buy furniture from here. Horrible employees as well. This place is garbage! 

Renee W. 

on Yelp

9 years ago

Worst furniture store ever!!!! I paid over $1500 in furniture and they promised to have it delivered in 4 days. They called and said the furniture came in damaged and they were getting a new shipment in in two days. They never called back to tell us when our stuff would be delivered. It's been a month and now after many many calls, we finally got to talk to a manager. I highly recommend to avoid this store at all costs. Unless u want to pay $90 for shipping and have to wait a month for your purchase... Very unhappy... 

Harish B. 

on Yelp

9 years ago

The worst furniture company that I visited in my life. Bad customer service, bad quality furniture, horrible sales people, worst manager to sum it up. Never think of buying anything from here. There are lot better furniture shops around Houston. I purchased couple of items during thanks giving sale and I have to fight with them for each and every time when they delivered the product. Each time they delivered wrong product and you have to bear the expense for them to deliver the correct one again even it is not your mistake. ... read more

Srinivas D. 

on Yelp

9 years ago

I donno if there is a choice to give ZERO or NEGATIVE. During delivery, i found that there are cracks and dents on the furniture. When i called them, they said not to worry and asked me to send the pictures. After sending them 3 emails, absolutely no response from them. I tried calling them several times with no luck. Now, after raising a dispute with credit card, they came back and forcing me to choose different furniture that to with in 5 days because they don't have same model in stock. After going through all the pain in... read more

Ellie M. 

on Yelp

9 years ago

I have never been so frustrated with a company. If you buy something, you better be sure you like it because if you want to return it even before its delivered they wont. They tell you to pick something else and their furniture is bad quality, so they keep your money. They wont let you get a hold of the owner. They don't care if you are not happy with what you got, no one will take care of your situation. Their customer service will put you on hold if you want to speak to a supervisor for about an hour and half until you han... read more

Bailey W. 

on Yelp

9 years ago

i wish I could give them negative stars! Worst customer service, ever! I bought a full leather 7 piece sectional, one of their higher priced sets and they made me wait almost a week for delivery. When the driver called he only gave me a 15 minute notice that he would be at my house; I had just sat down at a restaurant with coworkers for lunch and was not at my office or near my car. Bel refused to reschedule for me or ask him to circle back around after his next delivery. The driver was lazy and refused to work with me, the... read more

Clarissa S. 

on Yelp

9 years ago

I purchased a 2 piece sectional with ottoman, dining room set and king headboard in September of 2015. Everything has been holding up fine, except the sectional. Now let me remind you guys, only me and fiancé live in our home. We both are gone from about 6 am to 6pm daily. We are in bed no later than 10. This sectional gets very minimal usage. In December of 2015 I noticed a seam on one of the sectional cushions was splitting open. Upon looking at it, it appears it was just sewn together terribly. I called Bel to let them ... read more

Tyson G. 

on Yelp

10 years ago

Only shop here if you don't need your furniture for months! The salesman told me we would have our couches in two weeks, going on week six and still no couches. Terrible customer service, they just lie every time you call.