Bel Furniture-Memorial

Shell B. 

on Yelp

7 years ago

Customer service is horrible. I bought an extended warranty which would not fix the issue until my manufactures warranty is expired. Bel customer service won't fix the issue either. The lady on the phone was very rude and would not even listen to my issue. She kept interrupting. 

Eva O. 

on Yelp

7 years ago

This will be posted on every single Bel furniture review page. As a Houston resident, my family and I were deeply affected by Harvey along with thousands of other Houstonians. Unfortunately, we lost all of our belongings which included all of our new (less than a year old) furniture purchased from Bel. With our previous great experience we decided to go back to Bel. After visiting the store, I fell in love with a living room set (a little out of my budget) and after days of convincing my husband, he decided to purchase it ... read more

Lena S. 

on Yelp

7 years ago

We spent over $8,000 on new furniture at Bel Furniture and purchased warranty. The bed support slats broke less than 6 months later, the warranty company was no help because all furniture is supposed to be covered with manufacturer's warranty for a year and they told us to call the store. Called customer service at the store, they told us to come to the warehouse and pick up the parts but to bring the broken pieces with us. We take the bed apart, bring all broken pieces to the warehouse (40 minutes drive) and they have absol... read more

Stephanie K. 

on Yelp

7 years ago

They have a nice selection of furniture, I ordered a dining table set and a sectional for my living room. The day of delivery they only brought 1 chair never informed me all the times we spoke that morning to verify drop off information by the rep on the phone or by the driver himself. So I rescheduled another date for the chair to be dropped; off the first day of rescheduling they didn't have the chair in stock and I was told this the day of delivery around noon. Then I was told after I called and complained to the "manager... read more

Jenkins J. 

on Yelp

7 years ago

This place should literally set all the furniture outside the store out with a for sale sign that reads FREE on every piece of crap they have! The quality of the furniture looks nice on ads but when it's bought it's a piece of sh**. This is the worse place I've ever did business with. After 4 months our bed collapsed on one side. They have the nerve to charge you a fee to come out to see it after they ask for pictures and then give you a date all the way until January AFTER you pay a $60 transportation fee! And that's to gu... read more

Farrah C. 

on Yelp

7 years ago

This place is a scam. Pretty surprised as to how they are still open. Don't waste your time or money here (it'll be a waste because they have terrible customer service and a 25% re-stocking fee even if they mess delivery up) 

Silvia H. 

on Yelp

7 years ago

Watching a co-worker who lost everything to Harvey argue with this company's customer service about her furniture delivery- they didnt honor their delivery date, now want to charge her 85$ because she wants to cancel her order after having nothing but problems with these people!!!!! 

Lorraine C. 

on Yelp

7 years ago

Joining the one star group. Customer service is HORRIBLE. Called in to get a price check while on the road. Was put on hold to talk to a sales person pulled into the parking lot and was still on hold walked in the store while still on hold they are all sitting on the couches. Someone says hey, so and so (don't remember the name) answer the phone she says "I don't feel like it you answer it" What are the odds that I would walk in the store as she's saying that while I'm the one on hold. I yell at them and say "Im the one o... read more

Joshua D. 

on Yelp

7 years ago

They had me place an order for 2 pieces that they didn't even have. It's been a real headache dealing with them, not only that, because of their mess up they're trying to charge me more money to pick out more pieces. I promise you, NEVER BUY YOUR FURNITURE FROM HERE.