Bel Furniture Sugar Land

Fabian B. 

on Yelp

12 years ago

Terrible customer service! I ordered and paid for a dining set with the understanding that it will be delivered before Thanksgiving. I was given a delivery day for Tuesday, sounded great. They called me prior Monday to confirm address and delivery for Tuesday. On Tuesday at 11 something, someone called me apologizing that the dining set was not in stock and to go to the store to select another set but could not deliver until the following week. What about Thanksgiving dinner?. I called the store and the lady I spoke with p... read more

Marilyn C. 

on Yelp

13 years ago

CAUTION! We bought an expensive dining room table and hutch from Bel. Yesterday I noticed the table was extremely tilted, looked under it and found the pedestal to be COLLAPSING! This table has been rarely used the last two years, bought it mainly for looks and to use for holidays. Its apparent that the pedestal on this expensive set is hollow on the inside causing the weight of the table to eventually make it give up. I called the corporate store and they told me "the furniture only has a one year warranty". It is clear... read more

Irani F. 

on Yelp

14 years ago

My wife and I bought a mattress from Bell furniture store in sugar land. Their price sounded right so we decided to buy it from them just because they were from Iran. Their staffs are mostly Iranians. My wife asked the sales lady a question in Farsi regarding the mattress but the sales lady answered her in English and pretended that she did not understood Farsi. However a few minutes later she spoke to the cashier in Farsi! They are very arrogant and stingy even to their own country mates. That was rude. Unfortunately we... read more

Bash M. 

on Yelp

14 years ago

Terrible customer service. Ask for return policy before you pay. One second after you pay, you cannot change your mind and get your money back. The best they can offer is an exchange For an item you may not need. The quality of their furniture is rubbish and they do not honor warranties. They will also tell you that if you do not accept the exchange within a time period, you will forfeit your money, no matter how large the sum.o 

Amanda B. 

on Yelp

15 years ago

The salesperson who helped me, Nanda, was very personable and very friendly. I feel like he worked his hardest to get me the best deal, and I did in fact end up purchasing my initial order from there of a bedroom set and a dining table with chairs. The problem came with my second visit in an attempt to buy a mattress set. The manager was quite rude and condescending to my father. My father is a salesman, so the one thing he does not stand for is poor customer service. We left that day without buying. So the salespeople... read more