Bel Furniture Sugar Land

Jocelyn H. 

on Yelp

9 years ago

This place would not let you return merchandises despite the return policy stated on the receipt. The receipt stated that you can return items within 72hrs that aren't mattresses or on clearance. I tried returning an item I bought for full price within a day and they would not let me! They were rude and said they don't care if I don't come back. Bunch of liars and thieves! Please stay away. I rather pay more at another store for better services. Wish I could give them 0 star. Ridiculous! 

S M. 

on Yelp

10 years ago

Cheap stuff, cheap people, worst customer service-they put blame on YOU for anything wrong with their stuff. Scratches on the glass table-we made it; Vanity door has big gap-it is according to the spec. No question of buying anything, do not go there even. 

Jimmy R. 

on Yelp

10 years ago

Total crooks. Stay away from this nest of thieves. They refused to replace a sinking mattress still under warranty. 

Zahily C. 

on Yelp

10 years ago

Do not buy from this store at a y location. I bought a mattress less than a year ago $900 and the mattress sank completely my back is killing me i wake up everyday with horrible back, kidney and lung pain from this mattress. My 4 year old son had stain the matters once he fall asleep on it and that was the reason they gave me in order not to replace it, cause it was stained. When the whole mattress is sank even the technicians they sent to evaluate the mattress agree that i was better off sleeping in the couch cuz this matt... read more

Mary C. 

on Yelp

10 years ago

Had a very bad experience after purchasing furniture and Mattress from them. First of all on the day of delivery there was a paint rip off the way those guys bought the stuff. one of the furniture was not good, so the almost they took more than 25 days to replace it, even though they bought a mattress with the same name as mentioned in the store, but the feel of mattress no where matched with the one in the store. The manager says they had complains on that mattress before but still they display the Mattress in store and d... read more

Aisha M. 

on Yelp

10 years ago

Customer service should always be the #1 goal at a retail store. When we came in we had great customer service. Then we received a call saying the sales man sold us a table that was already purchased (floor model) we had to come in a pick out another table but we we receive a free delivery fee of $79. If we didn't find a table we had to get store credit. After reiterating that it was their error she said I could get a refund. When we came in to find another table we were willing to pay more for a similar table knowing we wer... read more

Patti C. 

on Yelp

10 years ago

Purchased living room set for a new house. In less than a year a couch we were told was 100% leather is peeling. Cheap quality and they to this point have not backed their product. Customer service has been awful as well will probably end up getting an attorney to clear up this mess on pure principle. Right is right and what they are offering is just plain wrong!!!! 

Susan J. 

on Yelp

10 years ago

Purchased a living room set that I allowed the sales rep to change my mind about the original set I came in to purchase. This set was cheaply made in 6 months had to call and have technician out to fix the boards in couch. Most regretable purchase I have every made. 

Vaness S. 

on Yelp

10 years ago

DO NOT BUY FROM THIS STORE!!!! A soaking wet mattress was delivered to my house with brown stains! It smelled of mold even with the plastic on. No wonder the drivers didn't remove the plastic before leaving. To top it off it wasn't even the correct mattress ordered and paid for! The manager at this store is terrible. She has no customer service skills and doesn't return phone calls NOR has she refunded the money back even after returning it. That mattress was obviously in the recent flood and they still tried selling ... read more