Bel Furniture-Sugar Land

Susan J. 

on Yelp

9 years ago

Purchased a living room set that I allowed the sales rep to change my mind about the original set I came in to purchase. This set was cheaply made in 6 months had to call and have technician out to fix the boards in couch. Most regretable purchase I have every made. 

Vaness S. 

on Yelp

9 years ago

DO NOT BUY FROM THIS STORE!!!! A soaking wet mattress was delivered to my house with brown stains! It smelled of mold even with the plastic on. No wonder the drivers didn't remove the plastic before leaving. To top it off it wasn't even the correct mattress ordered and paid for! The manager at this store is terrible. She has no customer service skills and doesn't return phone calls NOR has she refunded the money back even after returning it. That mattress was obviously in the recent flood and they still tried selling ... read more

Bob J. 

on Yelp

9 years ago

I have a problem with the mattress that was delivered on Monday, April 25. The delivery was to my daughter's house as we are furnishing a bedroom for our visits. My wife and I went to her house on Saturday, April 30 to inspect the furniture. The bedroom furniture was fine. The mattress was not: 1) it was stained 2) it was wet 3) it was not the mattress we ordered -- wrong brand and we ordered a pillow top and this mattress was extra firm. Even if it was the correct mattress, it was in terrible condition. The delivery crew ... read more

Bryan C. 

on Yelp

9 years ago

My wife and I purchased furniture at Bel Furniture in Sugar land. items were delivered at different times. the last two items were two mirrored cabinets 630.00 for both. the items finally arrived and both items were damaged. my wife sent both items back and notified Bel Furniture about the damaged items. Bel stated that they would replace the items. after about three weeks we decided to check the status. i called Bel furniture and some lady answered the phone and when i tried to explain my situation. she stated that they wer... read more

Max J. 

on Yelp

9 years ago

Purchased a King Bedroom Set 1 month ago, the bed simply collapsed on me. Attempted to pursue warranty repair service, but was given excuses after excuses (no available appointments at first then, after waiting for days, on the morning of the appointment that they were suppose to send a technician to repair the bed, got a call that the technician's truck broke down and the appointment was cancel and they will call back to reschedule. No call backs for days.... ). Called myself and left a message for the store manager and ha... read more

Nimnim B. 

on Yelp

10 years ago

The sales person was very helpful, however when my furniture arrived a piece was missing. I never received a call to let me know it was out of stock. I had to call only to be told that they didn't know when more were coming in. 2 months later I'm still waiting for it to arrive. No one ever calls to give an update. I've called 6+ times to check the status. Can yall not pick up a phone and call? Now it's finally in stock but thanks to scheduling conflicts it's going to be another 3 weeks before I can get it. So a total 3 mon... read more

Sharell B. 

on Yelp

10 years ago

The price is great but delivery and customer service is awful. I cancel my order and it took them a week to cancel it and another to refund the money because it is only one person who can do that and she does not work weekends. I would never order anything from here again. You call to check the status on your order and no one has access to give it to u. 

Yatin T. 

on Yelp

10 years ago

Terrible customer service. I bought 2 Bunkie beds. Poor quality. When you sleep on it, you will touch the bottom of the bed. After two days I started having back aches and when I brought it up to the customer service, they were indifferent and this is what I get, " You get what you pay for". After paying almost 300 USD, this is what I get!!! I do not recommend anyone to buy anything from Bel Furniture Sugar Land!!!! 

Dhruv B. 

on Yelp

10 years ago

The collection is good and the prices are reasonable but the delivery process was awful! We had a piece that came from another supplier and not their warehouse that took 2 weeks to build and the delivery was scheduled for a week after that. They called the day before and pushed it back another two weeks! When we went to the store to talk about why would that be the case, I wasn't very pleased with the manager's attitude. She did offer us half the delivery price as a compensation (which is nice) but with an attitude as if the... read more