Bel Furniture-Sugar Land

Lee C. 

on Yelp

7 years ago

I am very disappointed in how my Mother which is 82, was treated. She purchased a daybed and they fell to tell her the mattress did not come with it. So, I called and spoke with a Hispanic lady that was very rude and told me, my mother needs to read and my response; I'm sure you have a mother and you need show more compassion with elderly people. Then, I called corporate to a complaint the lady that answered the phone said, I need to send an email. Really? You would think if someone has a complaint corporate would like t... read more

Mykia K. 

on Yelp

7 years ago

Maria is awesome! She greeted my family and I as soon as we walked into the store. I can't wait till my furniture is delivered. Fingers crossed that it goes smooth! Day 3 after purchasing my furniture I realized I forgot my mattress protectors at the store‍ Now I totally understand that this is my fault but I was excited that I just got a full king size bedroom set and two mattresses at a really good price. I requested to sit down and see the cameras to see if I actually walked out the store with it... on there time!! ... read more

Melody T. 

on Yelp

7 years ago

GLASS TABLE SHATTER SUDDENLY! My friend just bought 8k furniture at this store back on January,2018. Most of furniture she bought made by wood and she only bought one glass Denning table from bel furniture. Today this table just exploded by itself! Fortunately, no one was using the table at that time. You can see glasses on the chairs. We talked about this situation with the sales manager, her attitude was awful. We asked her whether they can refund or we can get a new table?She said sorry they can not refund because my frie... read more

Maya K. 

on Yelp

7 years ago

I purchased few items from bel furniture when we moved to a new home. I do not know where to start from customer care to quality of furniture everything was a deal breaker. You will never get a call back from them if you have any issues and the manager will never be available. Regardless to say you will definitely have problem with every single piece of furniture you bought from this store. They are cheap quality even if you purchased the pricey ones. I am so surprised to see how this store still remains open. 

Vineela T. 

on Yelp

7 years ago

Wish i have an option to give negative stars . An old lady received us with a rude attitude. We came to buy recliner sofa and told her the model we had in our mind.. She just waved us off saying it wasn't available.. it kind of looked like they were in no mood to do business.. Now i know why the store is empty and drop dead silent . 

Terry C. 

on Yelp

7 years ago

We bought bar stools that were plentiful at the warehouse, according to the salesman Monsi. The next day tried to pick it up, but they were out of stock. While being refunded, another unsatisfied customer was expressing his disapproval of the product and the service from Bel. After he left, customer service representatives were talking about him badly in front of me. I asked if they could finish their conversation after I leave. Show a little professionalism. Nope, customer service talked about a customer in front of anothe... read more

Ngân N. 

on Yelp

7 years ago

Overall process was decent (application for financing and paper work was in a timely manner) but can still improve on greeting customer once they walk that they're being acknowledged. 

Shabbir A. 

on Yelp

7 years ago

Oh wow. This place is now in an all time low. Forget customer service. Shit, forget product knowledge! The sales person didn't know anything about the floor layout, literally the guy said "whatever we have over here, that's it" my question was, do you more ottomans? I heard that answer. I rephrased my question. Do you have any more ottomans apart from the clearance ones? I heard the same thing, we have shopped there before and we have a great experience with this sales person "Vivek" who was knowledgeable, knew the floor ver... read more

Shawn S. 

on Yelp

7 years ago

My family and I went to Bel furniture in Sugarland. We found out the owner is from the same country so we stopped shopping around and purchased several items. The delivery was set for a specific date then they called and said they have to change it. They were supposed to deliver the products in the morning but the truck driver called and said that it will be in the afternoon. They came at night. So they wasted all of our day. All the furniture except the living room set was in very poor quality and poor/damaged shape. We ... read more