Bel Furniture Sugar Land

Michelle M. 

on Yelp

8 years ago

Ron m went there Saturday to buy two bedroom sets they did not have them so salesmen showed us other type we agreed to the purchase then after the credit charges they said we had to pay $500.00 for delivery and taxes by cash I always purchase things on credit but never had to pay tax and delivery with cash and four people started taking and demanding money so I got up walked out did not purchase anything think it's a scam way advertise 0 down and then demand money 

Allan R. 

on Yelp

8 years ago

WORST PLACE EVER! Full of nothing but pushy sales people! We bought a head board here with the intent of buying our own bed frame to attach it to, once we saw that we didn't like how it fit. We wanted to come back and buy the bed frame itself. However, according to the same salesperson that sold us the headboard, we had to purchase the bed frame with the headboard together, that they can't sell em separately. Well that would have been helpful if we would've been told that IN THE FIRST PLACE. To top it off he started raising ... read more

Jocelyn H. 

on Yelp

9 years ago

This place would not let you return merchandises despite the return policy stated on the receipt. The receipt stated that you can return items within 72hrs that aren't mattresses or on clearance. I tried returning an item I bought for full price within a day and they would not let me! They were rude and said they don't care if I don't come back. Bunch of liars and thieves! Please stay away. I rather pay more at another store for better services. Wish I could give them 0 star. Ridiculous! 

S M. 

on Yelp

9 years ago

Cheap stuff, cheap people, worst customer service-they put blame on YOU for anything wrong with their stuff. Scratches on the glass table-we made it; Vanity door has big gap-it is according to the spec. No question of buying anything, do not go there even. 

Jimmy R. 

on Yelp

9 years ago

Total crooks. Stay away from this nest of thieves. They refused to replace a sinking mattress still under warranty. 

Zahily C. 

on Yelp

9 years ago

Do not buy from this store at a y location. I bought a mattress less than a year ago $900 and the mattress sank completely my back is killing me i wake up everyday with horrible back, kidney and lung pain from this mattress. My 4 year old son had stain the matters once he fall asleep on it and that was the reason they gave me in order not to replace it, cause it was stained. When the whole mattress is sank even the technicians they sent to evaluate the mattress agree that i was better off sleeping in the couch cuz this matt... read more

Mary C. 

on Yelp

9 years ago

Had a very bad experience after purchasing furniture and Mattress from them. First of all on the day of delivery there was a paint rip off the way those guys bought the stuff. one of the furniture was not good, so the almost they took more than 25 days to replace it, even though they bought a mattress with the same name as mentioned in the store, but the feel of mattress no where matched with the one in the store. The manager says they had complains on that mattress before but still they display the Mattress in store and d... read more

Aisha M. 

on Yelp

9 years ago

Customer service should always be the #1 goal at a retail store. When we came in we had great customer service. Then we received a call saying the sales man sold us a table that was already purchased (floor model) we had to come in a pick out another table but we we receive a free delivery fee of $79. If we didn't find a table we had to get store credit. After reiterating that it was their error she said I could get a refund. When we came in to find another table we were willing to pay more for a similar table knowing we wer... read more

Patti C. 

on Yelp

9 years ago

Purchased living room set for a new house. In less than a year a couch we were told was 100% leather is peeling. Cheap quality and they to this point have not backed their product. Customer service has been awful as well will probably end up getting an attorney to clear up this mess on pure principle. Right is right and what they are offering is just plain wrong!!!!