Bel Furniture Sugar Land

Bob J. 

on Yelp

10 years ago

I have a problem with the mattress that was delivered on Monday, April 25. The delivery was to my daughter's house as we are furnishing a bedroom for our visits. My wife and I went to her house on Saturday, April 30 to inspect the furniture. The bedroom furniture was fine. The mattress was not: 1) it was stained 2) it was wet 3) it was not the mattress we ordered -- wrong brand and we ordered a pillow top and this mattress was extra firm. Even if it was the correct mattress, it was in terrible condition. The delivery crew ... read more

Bryan C. 

on Yelp

10 years ago

My wife and I purchased furniture at Bel Furniture in Sugar land. items were delivered at different times. the last two items were two mirrored cabinets 630.00 for both. the items finally arrived and both items were damaged. my wife sent both items back and notified Bel Furniture about the damaged items. Bel stated that they would replace the items. after about three weeks we decided to check the status. i called Bel furniture and some lady answered the phone and when i tried to explain my situation. she stated that they wer... read more

Max J. 

on Yelp

11 years ago

Purchased a King Bedroom Set 1 month ago, the bed simply collapsed on me. Attempted to pursue warranty repair service, but was given excuses after excuses (no available appointments at first then, after waiting for days, on the morning of the appointment that they were suppose to send a technician to repair the bed, got a call that the technician's truck broke down and the appointment was cancel and they will call back to reschedule. No call backs for days.... ). Called myself and left a message for the store manager and ha... read more

Nimnim B. 

on Yelp

11 years ago

The sales person was very helpful, however when my furniture arrived a piece was missing. I never received a call to let me know it was out of stock. I had to call only to be told that they didn't know when more were coming in. 2 months later I'm still waiting for it to arrive. No one ever calls to give an update. I've called 6+ times to check the status. Can yall not pick up a phone and call? Now it's finally in stock but thanks to scheduling conflicts it's going to be another 3 weeks before I can get it. So a total 3 mon... read more

Sharell B. 

on Yelp

11 years ago

The price is great but delivery and customer service is awful. I cancel my order and it took them a week to cancel it and another to refund the money because it is only one person who can do that and she does not work weekends. I would never order anything from here again. You call to check the status on your order and no one has access to give it to u. 

Yatin T. 

on Yelp

11 years ago

Terrible customer service. I bought 2 Bunkie beds. Poor quality. When you sleep on it, you will touch the bottom of the bed. After two days I started having back aches and when I brought it up to the customer service, they were indifferent and this is what I get, " You get what you pay for". After paying almost 300 USD, this is what I get!!! I do not recommend anyone to buy anything from Bel Furniture Sugar Land!!!! 

Dhruv B. 

on Yelp

11 years ago

The collection is good and the prices are reasonable but the delivery process was awful! We had a piece that came from another supplier and not their warehouse that took 2 weeks to build and the delivery was scheduled for a week after that. They called the day before and pushed it back another two weeks! When we went to the store to talk about why would that be the case, I wasn't very pleased with the manager's attitude. She did offer us half the delivery price as a compensation (which is nice) but with an attitude as if the... read more

Cindy B. 

on Yelp

11 years ago

Bought dinette set on Sept 1 and paid $99 for delivery. The delivery came later that week and they informed one chair was broken. I had to reschedule another delivery window and the guy informs me he forgot the tools to put it together. He wanted me to reschedule another day. I told him that was unacceptable. He called in and said he would be back later. Four weeks later while sitting in a chair it breaks and I fall and hurt my back and hip. I called in and they want to replace the chair. I said "no way"" I want a new differ... read more

Veronika K. 

on Yelp

12 years ago

Very good furniture and just awful service. The delivery is really long, but the problem is really not about that. We purchased a sofa, a love seat, an armchair, a dining set and a breakfast table. The table that was delivered to us was not the one that we ordered, customer support on the phone didn't provide any support at all and actually were impolite. We had to come back, talk to the manager, who promised to call us the next day but didn't call within the next two days. Finally they managed to find the table we needed bu... read more