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Berlin City Kia of Vermont
- Automotive
- Williston, VT
About this business
Location details
586 Marshall Ave, Williston, VT, 05495, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
GO ELSEWHERE August 1, 2023 By Lisa from South Burlington, VT Awful service. My husband brought my car in to have my winter tires taken off and the summer tires put on. When the work was done, the tire sensor warning light was on; the staff told him to just drive the car 50 miles and it would go off. After 50 miles it did not go off, so I called Berlin city Kia 3 times and left messages and no one called me back. I called a 4th time and spoke with the service manager who assured me they would fix anything that they caused fr... read more
We had an appointment with Berlin City to have a "new" radio put in our Sorento on May 10th. Since we live nearly 2 hours from them, I decided to call them today, the 9th, to make sure we were good to go but lo and behold, the radio never got ordered. We received several e-mails since April 20th when we gave them the go to order and install the radio. We ended up calling Garvey KIA in New York and they gave us a price of $370 to install a refurbished radio because they said a new radio could run several thousand dollars. Thi... read more
My car unexpectedly needed a new engine (on a 2014 Kia Sorento)- just stopped shifting correctly one day. Had to tow it in to the dealership ($300 right there). Said they wouldn't be able to get a new engine in for awhile. I had to ASK if I would be provided a rental for this extended time. They informed me that they didn't have any rentals available. They reached out to a third party to get me a rental but I had to follow up and ask- communication was so poor. I finally get a rental A MONTH later. One day, my car is ready a... read more
Buying the car was fine but unfortunately if you have to deal with the service department you will have a battle. I would be disgusted as a general manager who over sees all departments if my service department was run this way. I have battled with them since the day I bought my car when a light came on. Basically had the run around, didnt' hear from the for a week unless I called told car was done when i wasn't and basically called a liar for a light that came on even those i sent all things in photos for a lovely trail. Do... read more
They were very friendly at first but when we wanted to test drive the Kia Niro, the only style car interested in, they said the check engine light came on and a week later they had still not resolved what the problem was and never contacted us again. Not sure how trustworthy they are.
If your buying a car sure their fine but their techs to work on your car are inexperienced and will cost you more then its worth. They will break things while working on your car and tell you that you broke it when it was fine when it went in there..
"Can’t trust these people. They are liars. They will lie..." Can’t trust these people. They are liars. They will lie to you about trade values to make money and hold interest rate points to make you pay more.
Can’t trust these people. They are liars. They will lie to you about trade values to make money and hold interest rate points to make you pay more.
"I have been a customer for 5 plus years, we have..." I have been a customer for 5 plus years, we have purchased 3 vehicles from them and have them service them after today i have reached last straw. scheduled service appointment for 9 am ,, dropped early. no rush have ready by 2 , texted at 2 wasnt ready …. finally got out of dealership at 3 …kid had to wait in the rain…. other car has major drive line leak and they dont see it , im letting warranty deal with it …. dont do business with them if you dont want to waste time a... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to reach out to me Dedrick Casab General Manager 1-800-684-5779 ext 313010. Respectfully, Berlin City Kia of Vermont
Frequently asked questions about Berlin City Kia of Vermont
How is Berlin City Kia of Vermont rated?
Berlin City Kia of Vermont has a 4.2 star rating with 1,677 reviews.
When is Berlin City Kia of Vermont open?
Berlin City Kia of Vermont is closed now. It will open tomorrow at 8:00 a.m.