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Berlin City Kia of Vermont
- Automotive
- Williston, VT
About this business
Location details
586 Marshall Ave, Williston, VT, 05495, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Disappointment after disappointment. I was warned of this dealership but loved the car so much that I looked the other way. Now, after years of crumby service, continuous missed technical issues, relentless recalls, dishonest warranty coverage, disorganization, scheduling mishaps, miscommunications, and no focus on customer service I'm done. And I won't buy another Kia as a result. I'm guessing it's a top down issue. I sat in the waiting room one day and watched the GM walk around to each of the Jr. Dealers desks and berate ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
This is a horrible dealership. The staff are incompetent from their mechanics to their management. They knowingly commit sales fraud, contract fraud, and insurance fraud. The Service Department manager, Pat Treanor, Is a horrible man and operates very dishonorably and fraudulently. This dealership has had physical possession of my car since March 07th. They sold me a warranty to car vehicle they knew they were unable to work on and when the vehicle began to have issues, Pat Treanor chose to look out for the dealership bottom... read more
Snakes in the grass. Run and go somewhere else. They’ll tell you any lie just in the name of making a sale.
When I first bought the car of my 2020 Kia soul, I had a recall on the engine they refused to fix it and it took them three months to fix it. I had to Fight with them. When I got it back, it was running smoothly November 2023. I got an oil change done by them and on December 1 of 2023 my oil plug went because they didn’t fascinate enough. I had to go to court and I’m continued to fight with them because I had to give my car back to the bank and now I ruined my credit and my boyfriend’s credit because I had to forfeit the car
RUN AWAY We bought a Sportage from them in 2017. Initially things were okay, though they had a problem with double-booking appointments (the on-line system didn't talk to the system the service reps used) and it took them years to figure it out. In the last few years, like others, we've run into issues with dropping the car off and being told it wouldn't be ready that day because they weren't able to order the parts in time. That happened once on a Friday, so we were without the car for the weekend. Another time they ordered... read more
We bought a used Nissan Leaf from here last year. The service was fine, although we had to deal with the usual used car haggling. We had to wait a week to pick up the car because they were working on the brakes. When we picked it up, we saw that there were 500 more miles on it than when we bought it! Very infuriating.
We had a 1:30pm appointment and had to drop the car off the night before. We were told on the phone they would probably only need for 30 minutes. They never called with any updates or car is ready. They even leave for the day without updating their customers on vehicle status. Maybe they sell 2 many cars to give a xxxx. After owning 2 Kia’s they have been great cars however the service we have received we won’t be purchasing a 3rd one. Hello Burlington Hyundai!
I waited 4 weeks for my appointment. On the date of my appt. August 11, they had to order parts, on the 15th those parts were in and KIA service told me 1 to 2 days and it would be ready. I never heard back I called for 2 days and finally on the 3rd day I had to drive down to location to get answers regarding why the car wasn't completed. The GM would not speak with me and I had to speak with another. After explaining to him, the gentleman could not understand why my car wasn't repaired as wel, so he spoke to staff and said ... read more
Be careful of this dealership. We saw a used car on their lot online advertised at one price and then when we went in the salesman said it was several thousand more. We pointed out the online price. He acted totally surprised. He went into a story about the General Manager 100 percent must have made a mistake and the mistake would be corrected by tomorrow but they would let us have it for the online price. Well the next day the price was the same. Still over market value. Sleazy.
Frequently asked questions about Berlin City Kia of Vermont
How is Berlin City Kia of Vermont rated?
Berlin City Kia of Vermont has a 4.2 star rating with 1,677 reviews.
When is Berlin City Kia of Vermont open?
Berlin City Kia of Vermont is open now. It will close at 6:00 p.m.